It's Always Sunny Tanning Salon

December 6, 2015Dear [redacted] : Thank you for your letter of November I am sorry to learn of [redacted] 's Complaint, and wanted to respond to her allegations [redacted] signed a membership agreement with our salon in December, A copy of that agreement is attachedThe terms of the contract require an initial 3-month commitment by the member, in order to secure significantly discounted pricing and other benefitsAfter the initial months, the contract explicitly states that the member will continue to be billed on a monthly basis until they cancel their membership in person and in writingAs you will see on the contract, these terms are clearly spelled out, and [redacted] agreed to each and every term, as indicated by her initials and her signature.The only record we have at our salon of her contacting us to cancel was in October, At that time, she spoke with my salon manager, and stated that she had called to cancel previously, but was still being chargedMy manager explained our cancellation policy, and [redacted] indicated that she had moved from Pennsylvania to New Jersey (although note that her address on the complaint is still in Morrisville, PA, where our salon is located), and could not come to the salon in personMy store manager agreed to cancel the account at that time, and then referred [redacted] 's request for a refund to meWe have a very strict no refund policy at our salon, however we do provide store credit in certain casesAfter reviewing [redacted] 's membership history, instructed my manager to provide a store credit worth months of membership (value $65.97)My manager did so, and left [redacted] a message in that regard.Subsequently, [redacted] contacted the salon again, and asked to speak directly with meI returned her call and left her a voicemail, providing both my mobile phone number and my home phone number, so that she could contact me easilyI heard nothing further from [redacted] until receiving your letter Although I appreciate that [redacted] feels she is entitled to a refund, our contract and all receipts provided to our members clearly state all our policies, including that memberships will continued to be billed on a month-to-month basis until they are cancelled in writingWe provide a carbon copy of all documents to our membersI am enclosing copies of our membership and cancellation forms for your informationOccasionally we have members, like [redacted] , who later regret paying monthly dues when they haven't been visiting the salonUnfortunately, if we provided refunds for every member who demanded them based on non-use of their membership, our business would suffer significantly, much like any health club or other dues-based business wouldOur members are provided with significant price discounts and other benefits in exchange for their commitment to monthly duesIt is a common business model, and one with which most consumers are very familiarI'm sorry that [redacted] is disappointed, but I have provided her with a store credit of $(equivalent to months of dues) which she is free to use for any services or products at our salonSince it appears that her work address (assume that the Morrisville address is a work address, since she has represented that she now lives in New Jersey) is only a few minutes from our location, I'm confident that she will be able to take advantage of this creditShould you have any further questions, please don't hesitate to contact meJennifer LOwner

December 6, 2015Dear [redacted] :Thank you for your letter of November I am sorry to learn of [redacted] 's Complaint, and wanted to respond to her allegations [redacted] signed a membership agreement with our salon in December, A copy of that agreement is attachedThe terms of the contract require an initial 3-month commitment by the member, in order to secure significantly discounted pricing and other benefitsAfter the initial months, the contract explicitly states that the member will continue to be billed on a monthly basis until they cancel their membership in person and in writingAs you will see on the contract, these terms are clearly spelled out, and [redacted] agreed to each and every term, as indicated by her initials and her signature.The only record we have at our salon of her contacting us to cancel was in October, At that time, she spoke with my salon manager, and stated that she had called to cancel previously, but was still being chargedMy manager explained our cancellation policy, and [redacted] indicated that she had moved from Pennsylvania to New Jersey (although note that her address on the complaint is still in Morrisville, PA, where our salon is located), and could not come to the salon in personMy store manager agreed to cancel the account at that time, and then referred [redacted] 's request for a refund to meWe have a very strict no refund policy at our salon, however we do provide store credit in certain casesAfter reviewing [redacted] 's membership history, instructed my manager to provide a store credit worth months of membership (value $65.97)My manager did so, and left [redacted] a message in that regard.Subsequently, [redacted] contacted the salon again, and asked to speak directly with meI returned her call and left her a voicemail, providing both my mobile phone number and my home phone number, so that she could contact me easilyI heard nothing further from [redacted] until receiving your letterAlthough I appreciate that [redacted] feels she is entitled to a refund, our contract and all receipts provided to our members clearly state all our policies, including that memberships will continued to be billed on a month-to-month basis until they are cancelled in writingWe provide a carbon copy of all documents to our membersI am enclosing copies of our membership and cancellation forms for your informationOccasionally we have members, like [redacted] , who later regret paying monthly dues when they haven't been visiting the salonUnfortunately, if we provided refunds for every member who demanded them based on non-use of their membership, our business would suffer significantly, much like any health club or other dues-based business wouldOur members are provided with significant price discounts and other benefits in exchange for their commitment to monthly duesIt is a common business model, and one with which most consumers are very familiar.I'm sorry that [redacted] is disappointed, but I have provided her with a store credit of $(equivalent to months of dues) which she is free to use for any services or products at our salonSince it appears that her work address (assume that the Morrisville address is a work address, since she has represented that she now lives in New Jersey) is only a few minutes from our location, I'm confident that she will be able to take advantage of this credit.Should you have any further questions, please don't hesitate to contact me.Jennifer LOwner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business owner has clearly not understood the full depth of the situation at hand, and her method of "compensating" me for the problem is not useful Regards, [redacted]

December 6, 2015Dear ***:
Thank you for your letter of November I am sorry to learn of *** ***'s Complaint, and wanted to respond to her allegations*** *** signed a membership agreement with our salon in December, A copy of that agreement is attachedThe
terms of the contract require an initial 3-month commitment by the member, in order to secure significantly discounted pricing and other benefitsAfter the initial months, the contract explicitly states that the member will continue to be billed on a monthly basis until they cancel their membership in person and in writingAs you will see on the contract, these terms are clearly spelled out, and *** *** agreed to each and every term, as indicated by her initials and her signature.The only record we have at our salon of her contacting us to cancel was in October, At that time, she spoke with my salon manager, and stated that she had called to cancel previously, but was still being chargedMy manager explained our cancellation policy, and *** *** indicated that she had moved from Pennsylvania to New Jersey (although note that her address on the complaint is still in Morrisville, PA, where our salon is located), and could not come to the salon in personMy store manager agreed to cancel the account at that time, and then referred *** ***'s request for a refund to meWe have a very strict no refund policy at our salon, however we do provide store credit in certain casesAfter reviewing *** ***'s membership history, instructed my manager to provide a store credit worth months of membership (value $65.97)My manager did so, and left *** *** a message in that regard.Subsequently, *** *** contacted the salon again, and asked to speak directly with meI returned her call and left her a voicemail, providing both my mobile phone number and my home phone number, so that she could contact me easilyI heard nothing further from *** *** until receiving your letter
Although I appreciate that *** *** feels she is entitled to a refund, our contract and all receipts provided to our members clearly state all our policies, including that memberships will continued to be billed on a month-to-month basis until they are cancelled in writingWe provide a carbon copy of all documents to our membersI am enclosing copies of our membership and cancellation forms for your informationOccasionally we have members, like *** ***, who later regret paying monthly dues when they haven't been visiting the salonUnfortunately, if we provided refunds for every member who demanded them based on non-use of their membership, our business would suffer significantly, much like any health club or other dues-based business wouldOur members are provided with significant price discounts and other benefits in exchange for their commitment to monthly duesIt is a common business model, and one with which most consumers are very familiarI'm sorry that *** *** is disappointed, but I have provided her with a store credit of $(equivalent to months of dues) which she is free to use for any services or products at our salonSince it appears that her work address (assume that the Morrisville address is a work address, since she has represented that she now lives in New Jersey) is only a few minutes from our location, I'm confident that she will be able to take advantage of this creditShould you have any further questions, please don't hesitate to contact meJennifer LOwner

December 6, 2015Dear ***:Thank you for your letter of November I am sorry to learn of *** ***'s Complaint, and wanted to respond to her allegations*** *** signed a membership agreement with our salon in December, A copy of that agreement is attachedThe terms of the
contract require an initial 3-month commitment by the member, in order to secure significantly discounted pricing and other benefitsAfter the initial months, the contract explicitly states that the member will continue to be billed on a monthly basis until they cancel their membership in person and in writingAs you will see on the contract, these terms are clearly spelled out, and *** *** agreed to each and every term, as indicated by her initials and her signature.The only record we have at our salon of her contacting us to cancel was in October, At that time, she spoke with my salon manager, and stated that she had called to cancel previously, but was still being chargedMy manager explained our cancellation policy, and *** *** indicated that she had moved from Pennsylvania to New Jersey (although note that her address on the complaint is still in Morrisville, PA, where our salon is located), and could not come to the salon in personMy store manager agreed to cancel the account at that time, and then referred *** ***'s request for a refund to meWe have a very strict no refund policy at our salon, however we do provide store credit in certain casesAfter reviewing *** ***'s membership history, instructed my manager to provide a store credit worth months of membership (value $65.97)My manager did so, and left *** *** a message in that regard.Subsequently, *** *** contacted the salon again, and asked to speak directly with meI returned her call and left her a voicemail, providing both my mobile phone number and my home phone number, so that she could contact me easilyI heard nothing further from *** *** until receiving your letterAlthough I appreciate that *** *** feels she is entitled to a refund, our contract and all receipts provided to our members clearly state all our policies, including that memberships will continued to be billed on a month-to-month basis until they are cancelled in writingWe provide a carbon copy of all documents to our membersI am enclosing copies of our membership and cancellation forms for your informationOccasionally we have members, like *** ***, who later regret paying monthly dues when they haven't been visiting the salonUnfortunately, if we provided refunds for every member who demanded them based on non-use of their membership, our business would suffer significantly, much like any health club or other dues-based business wouldOur members are provided with significant price discounts and other benefits in exchange for their commitment to monthly duesIt is a common business model, and one with which most consumers are very familiar.I'm sorry that *** *** is disappointed, but I have provided her with a store credit of $(equivalent to months of dues) which she is free to use for any services or products at our salonSince it appears that her work address (assume that the Morrisville address is a work address, since she has represented that she now lives in New Jersey) is only a few minutes from our location, I'm confident that she will be able to take advantage of this credit.Should you have any further questions, please don't hesitate to contact me.Jennifer LOwner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The business owner has clearly not understood the full depth of the situation at hand, and her method of "compensating" me for the problem is not useful
Regards,
*** ***