It's Just Body Art

Mr [redacted] states his radio doesn’t work and that he’s had this problem before He clearly states that the audio receiver problem has happened before, and from a credibility stance, we didn’t state he couldn’t prove it did or did not work prior to repairing the vehicle We explained what he already knew; which is VW of North America hasn’t provided dealerships with software updates to cure this known and very common issue They recommend replacing the radio in these situationsI’m not sure why they haven’t provided a cureMaybe the hardware doesn’t have the capability, but what I do know is this isn’t the first time Mr [redacted] has experience this problem For a while a client or mechanic could do a capacitor reset (remove the voltage from the capacitors) which provides a temporary solution to the problem But at some point in the vehicle’s life the problem will come back and eventually the temporary fix will not cure the issue.The issue Mr [redacted] is having is an internal hardware issueThat is very common to the radio model I do not believe we should be responsible for the repair[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I now have the car back but I do not believe my warranty company was at fault for the delaysI have spoken with the warranty company and the place the blame solely on the dealership for not being able to tell them what part was brokenFor about two weeks the dealer repeatedly told me "you are going to need a new short block" however, since they couldn't prove it was damaged the warranty company wouldn't cover itEventually they opted replace a piston head instead which resolved the issueIf my warranty company wouldn't have been involved they would have charged me $8,for a new short block rather than actually diagnosing and fixing the problemThe car was misdiagnosed many times and largely ignored for 2+ monthsOn top of that I was stuck with more than $bill even with a warranty and Subaru of America putting up $to help me with the cost of repairSubaru of America has expressed disappointment with this outcome and I want to be sure that anyone that comes to the Revdex.com site in the future understands the type of business they are dealing withI have since purchased a new Subaru, for my wife, from a different dealership and will be taking all of our service and car-purchasing business to Kings Subaru in the futureRegards, [redacted]

*** *** purchased a used
car from us a few weeks ago*** had to have the vehicle repaired under
warranty at a dealership near his home a day or so after taking deliveryHe
wanted us to take the vehicle back and rescind the dealThis is not a policy
of our company to do thisI spoke with
*** about this situation and clearly
explained this to him.Thank you,*** *** General Manager

Mr*** has picked up his vehicle and the warranty issues have been resolved

[A default letter is provided here which indicates your acceptance of the business's response
If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I do have my car back and there isn’t anything I want from the dealership (besides my money back, perhaps), however I would like it to be known that I am still very dissatisfied with how Subaru of Beechmont handled my situationTheir customer service skills were lacking and I am not even close to confident in their diagnostic abilitiesThey told me the problem was everything from my "turbo seals are bad" to "you need a new small block" when all that was needed was piston rings - a very common point of failure! They constantly over-promised and under-deliveredI was quoted 8-hours of labor and a small fee which turned into more than months and thousands of dollarsNot to mention being told, every week, "your car will be ready next week" - only to have to call a week later to have them tell you "next week" for two monthsThey blamed my warranty company for all of the delays, however there were numerous times I called the warranty company and they were still waiting on Subaru to show them the point of failure and when they finally did the warranty company paid for it the same dayHow this can be allowed to happen with a car completely under warranty is beyond meHaving them treat this situation as "business as usual" and being told to "just relax" was infuriatingI will never return to Subaru of Beechmont and have since purchased another Subaru from a different dealership sinceI just hope someone, somewhere, will read all of this and consider going to Kings Subaru or one of the many other Subaru dealerships in the area instead
Regards,
*** ***

This is a service issue covered by a 3rd party warranty company which is not cooperatingThe delay is being caused by the warranty company and he is working to resolve this issue with the warranty company on behalf of the company

Mr*** states his radio doesn’t work and that he’s had this problem before. He clearly states that the audio receiver problem has happened before, and from a credibility stance, we didn’t state he couldn’t prove it did or did not work prior to repairing the vehicle. We
explained what he already knew; which is VW of North America hasn’t provided dealerships with software updates to cure this known and very common issue. They recommend replacing the radio in these situations. I’m not sure why they haven’t provided a cureMaybe the hardware doesn’t have the capability, but what I do know is this isn’t the first time Mr*** has experience this problem. For a while a client or mechanic could do a capacitor reset (remove the voltage from the capacitors) which provides a temporary solution to the problem. But at some point in the vehicle’s life the problem will come back and eventually the temporary fix will not cure the issue.The issue Mr*** is having is an internal hardware issueThat is very common to the radio model. I do not believe we should be responsible for the repair.*** ***

I have spoken to Mr *** and have resolved his complaint by replacing the tires on his car. He has indicated to me that he is happy and nothing further is needed. Thanks You

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I now have the car back but I do not believe my warranty company was at fault for the delaysI have spoken with the warranty company and the place the blame solely on the dealership for not being able to tell them what part was brokenFor about two weeks the dealer repeatedly told me "you are going to need a new short block" however, since they couldn't prove it was damaged the warranty company wouldn't cover itEventually they opted replace a piston head instead which resolved the issueIf my warranty company wouldn't have been involved they would have charged me $8,for a new short block rather than actually diagnosing and fixing the problemThe car was misdiagnosed many times and largely ignored for 2+ monthsOn top of that I was stuck with more than $bill even with a warranty and Subaru of America putting up $to help me with the cost of repairSubaru of America has expressed disappointment with this outcome and I want to be sure that anyone that comes to the Revdex.com site in the future understands the type of business they are dealing withI have since purchased a new Subaru, for my wife, from a different dealership and will be taking all of our service and car-purchasing business to Kings Subaru in the futureRegards,
*** ***