Tell us why here...The consumer’s membership agreement does have the option to cancel within business daysHe joined It’s Just Lunch November *** and proceeded with the membership until November *** when he fell ill and requested to cancel, far beyond the window in which he would be eligible for cancellationHe did have months of hold available under the terms of his agreement, however, he did not want to take advantage of that and his agreement has now expired
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I reject this response because it has nothing to do with the reason I am disputingThey are talking about what they offer not what happenedI contacted them for a dating serviceI never went on the dates because I wanted my refundI emailed them days after being charged for for the complete service which was look at matches and being set up with a dateWhich I did not go because I was in dispute with them over a refundIn other wordsNone of what they said they provided to placeOne because I was in the hospital for a month and the other one because they were dodging my email from when I initially sent it to cancel the membership which they said lasted a yearKNow all the sudden they cancel my membership but did not issue my refundThey finally responded back to me after a few days saying sorry our offices are closed due to a hurricaneBut did not respond back to me until a few days or a week afterWhich means if they said I only have days to cancel the account and get a refund it would not happen because they took longer than days to respond back to meI do not want to play gamesI want my refund as statedPlaying with customers and keeping their money for a service not completed is not rightAlso dragging time on with late email responses is also not right.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
It's Just Lunch (IJL) is perplexed by the Consumer's complaint. The Consumer's membership is fully serviced and is now expired. The Consumer joined IJL on April **, under a membership that provided three (3) months or three (3) dates, whichever comes later. The Consumer
attended her first date on May *, In June 2014, the Consumer placed her membership on hold where she maintained it on hold until she returned her membership to active status in June 2015. The Consumer attended her second date on June **, and her third date on August *, 2015. Our records do not reflect any calls or emails that were sent to IJL after the Consumer's third date introduction. If the Consumer reached out to IJL, we would have explained that her contract is fully discharged.We have enjoyed working with the Consumer and wish her all the best!
It’s Just Lunch regrets to learn of any dissatisfaction the consumer has experienced as this is not the norm with IJLThe consumer has expired and no longer has an active IJL MembershipThe Consumer was provided matches which he declined the opportunity to meetThe Consumer’s membership
agreement was for one (1) month or one (1) date, whichever comes later and further states the following: Before receiving a Date Introduction, an IJL representative may present Client with one or more candidates for Client’s evaluation for a Date Introduction (a “Match”)If Client accepts the Match, IJL will schedule the Date IntroductionClient may decline or pass on a Match for a Date Introduction and such action will not be counted as satisfying the number of Date Introductions that IJL has agreed to provide to ClientHowever, IJL is not obligated to present more than two (2) Matches in fulfilling Client’s one (1) Date Introduction membership at any timeAfter presenting two (2) Matches, any further Matches presented to Client will be considered to be a Date Introduction and will be counted as satisfying IJL’s obligations to the Client regardless of whether or not the Matches result in a Date Introduction with the suggested Match(es)Once one (1) Date Introduction and one (1) month (“Term Months”), whichever comes later, have been provided or have passed, IJL will be deemed to have fulfilled its obligations under the terms of this Agreement and this Agreement will expireWe wish the consumer the best in the futureThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't understand this company and why they are out to take peoples moneyYou are right I fell ill and based on that you still do not want to honor my cancellationI asked to cancelNot sure why that was so hard to doInstead they are trying to prolong the situation by extending a membership which I have no interest inOn top of this nothing was really completed worth the dollars because I got illHow I'm I expected to pay for something that I didn't even getI was supposed to go on a date but that never happenedIs this company is such bad standing financially that they refuse to give me a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why here...The consumer’s membership agreement does have the option to cancel within business daysHe joined It’s Just Lunch November *** and proceeded with the membership until November *** when he fell ill and requested to cancel, far beyond the window in which he would be eligible for cancellationHe did have months of hold available under the terms of his agreement, however, he did not want to take advantage of that and his agreement has now expired
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I reject this response because it has nothing to do with the reason I am disputingThey are talking about what they offer not what happenedI contacted them for a dating serviceI never went on the dates because I wanted my refundI emailed them days after being charged for for the complete service which was look at matches and being set up with a dateWhich I did not go because I was in dispute with them over a refundIn other wordsNone of what they said they provided to placeOne because I was in the hospital for a month and the other one because they were dodging my email from when I initially sent it to cancel the membership which they said lasted a yearKNow all the sudden they cancel my membership but did not issue my refundThey finally responded back to me after a few days saying sorry our offices are closed due to a hurricaneBut did not respond back to me until a few days or a week afterWhich means if they said I only have days to cancel the account and get a refund it would not happen because they took longer than days to respond back to meI do not want to play gamesI want my refund as statedPlaying with customers and keeping their money for a service not completed is not rightAlso dragging time on with late email responses is also not right.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
It's Just Lunch (IJL) is perplexed by the Consumer's complaint. The Consumer's membership is fully serviced and is now expired. The Consumer joined IJL on April **, under a membership that provided three (3) months or three (3) dates, whichever comes later. The Consumer
attended her first date on May *, In June 2014, the Consumer placed her membership on hold where she maintained it on hold until she returned her membership to active status in June 2015. The Consumer attended her second date on June **, and her third date on August *, 2015. Our records do not reflect any calls or emails that were sent to IJL after the Consumer's third date introduction. If the Consumer reached out to IJL, we would have explained that her contract is fully discharged.We have enjoyed working with the Consumer and wish her all the best!
It’s Just Lunch regrets to learn of any dissatisfaction the consumer has experienced as this is not the norm with IJLThe consumer has expired and no longer has an active IJL MembershipThe Consumer was provided matches which he declined the opportunity to meetThe Consumer’s membership
agreement was for one (1) month or one (1) date, whichever comes later and further states the following: Before receiving a Date Introduction, an IJL representative may present Client with one or more candidates for Client’s evaluation for a Date Introduction (a “Match”)If Client accepts the Match, IJL will schedule the Date IntroductionClient may decline or pass on a Match for a Date Introduction and such action will not be counted as satisfying the number of Date Introductions that IJL has agreed to provide to ClientHowever, IJL is not obligated to present more than two (2) Matches in fulfilling Client’s one (1) Date Introduction membership at any timeAfter presenting two (2) Matches, any further Matches presented to Client will be considered to be a Date Introduction and will be counted as satisfying IJL’s obligations to the Client regardless of whether or not the Matches result in a Date Introduction with the suggested Match(es)Once one (1) Date Introduction and one (1) month (“Term Months”), whichever comes later, have been provided or have passed, IJL will be deemed to have fulfilled its obligations under the terms of this Agreement and this Agreement will expireWe wish the consumer the best in the futureThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't understand this company and why they are out to take peoples moneyYou are right I fell ill and based on that you still do not want to honor my cancellationI asked to cancelNot sure why that was so hard to doInstead they are trying to prolong the situation by extending a membership which I have no interest inOn top of this nothing was really completed worth the dollars because I got illHow I'm I expected to pay for something that I didn't even getI was supposed to go on a date but that never happenedIs this company is such bad standing financially that they refuse to give me a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***