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It's Just Lunch!

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It's Just Lunch! Reviews (13)

It’s Just Lunch regrets to learn of any dissatisfaction the consumer has experienced as this is not the norm with IJLThe consumer has expired and no longer has an active IJL MembershipThe Consumer was provided matches which he declined the opportunity to meetThe Consumer’s membership agreement was for one (1) month or one (1) date, whichever comes later and further states the following: Before receiving a Date Introduction, an IJL representative may present Client with one or more candidates for Client’s evaluation for a Date Introduction (a “Match”)If Client accepts the Match, IJL will schedule the Date IntroductionClient may decline or pass on a Match for a Date Introduction and such action will not be counted as satisfying the number of Date Introductions that IJL has agreed to provide to ClientHowever, IJL is not obligated to present more than two (2) Matches in fulfilling Client’s one (1) Date Introduction membership at any timeAfter presenting two (2) Matches, any further Matches presented to Client will be considered to be a Date Introduction and will be counted as satisfying IJL’s obligations to the Client regardless of whether or not the Matches result in a Date Introduction with the suggested Match(es)Once one (1) Date Introduction and one (1) month (“Term Months”), whichever comes later, have been provided or have passed, IJL will be deemed to have fulfilled its obligations under the terms of this Agreement and this Agreement will expireWe wish the consumer the best in the futureThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I reject this response because it has nothing to do with the reason I am disputingThey are talking about what they offer not what happenedI contacted them for a dating serviceI never went on the dates because I wanted my refundI emailed them days after being charged for for the complete service which was look at matches and being set up with a dateWhich I did not go because I was in dispute with them over a refundIn other wordsNone of what they said they provided to placeOne because I was in the hospital for a month and the other one because they were dodging my email from when I initially sent it to cancel the membership which they said lasted a yearKNow all the sudden they cancel my membership but did not issue my refundThey finally responded back to me after a few days saying sorry our offices are closed due to a hurricaneBut did not respond back to me until a few days or a week afterWhich means if they said I only have days to cancel the account and get a refund it would not happen because they took longer than days to respond back to meI do not want to play gamesI want my refund as statedPlaying with customers and keeping their money for a service not completed is not rightAlso dragging time on with late email responses is also not right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

It's Just Lunch (IJL) is perplexed by the Consumer's complaint The Consumer's membership is fully serviced and is now expired The Consumer joined IJL on April **, under a membership that provided three (3) months or three (3) dates, whichever comes later The Consumer attended her first date on May *, In June 2014, the Consumer placed her membership on hold where she maintained it on hold until she returned her membership to active status in June The Consumer attended her second date on June **, and her third date on August *, Our records do not reflect any calls or emails that were sent to IJL after the Consumer's third date introduction If the Consumer reached out to IJL, we would have explained that her contract is fully discharged.We have enjoyed working with the Consumer and wish her all the best!

I am writing in response to the complaint made by [redacted] Mr [redacted] became an It’s Just Lunch (IJL) Client and signed a contract on 12/30/(attached.) In his complaint, Mr [redacted] states that he never signed the contractThis is a statementMr [redacted] was sent a contract via email – which is standard IJL practice – and he signed it by typing in his own name (first, middle and last name) and his driver’s license number We aren’t privy to a someone’s middle name or driver’s license information, therefore, we could never have completed that information, proving that Mr [redacted] is not being truthful in his statement A copy of his signed contract was mailed to him, per his request, however a signed copy of the contract was immediately emailed to him after he signed it as well(The size of the font is standard and clear – copy of his signed contract included with this response.) The cancellation policy states that the Client may terminate the contract until midnight of the 3rd business day after the date on which the first service is available Our services begin the minute the prospective Client decides to become a Client Within minutes of the interview being complete – which was the same day the contract was signed, in this case, 12/– Gina begins selecting matches for the Client Once the matches are selected, the Advisor contacts both sides of the match, tells them about each other, reviews any questions, gathers availability from each person, coordinates the best day, time and location based on the two busy schedules, confirms the date with both people via phone and email, works with the restaurant one-on-one to make sure they have the information for the date, and remind both Clients about the date the day before As you can see, an abundance of “service” is provided prior to the actual first date that occurs on the membership Mr [redacted] ’s cancelation window went until the end of the business day on 1/5/It's unfortunate that Mr [redacted] has chosen to provide the Revdex.com with inaccurate information, however, it doesn’t change the fact that he is a Client and we are willing to and would like to work with him when he is ready When Mr [redacted] originally voiced his concerns to us, we attempted to resolve any issues he may have had and move forward, however, he refused to speak with anyone At that time, his membership was placed on a courtesy hold until he contacts us (for up to months.) A letter was mailed to him on 2/3/confirming that this action was being taken We have not heard from him and his membership is still on hold as of today Please let me know if there is anything additional that I can provide in this situation

From: [redacted] < [redacted] @yahoo.com>Date: Thu, Mar 3, at 4:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint # [redacted] .To: Revdex.com Dear Ms***,Here is? the full text, I was not able to use the complaint manager screen This letter is in response to IJL’s letter of? February 29, Attached are the termination letter and the stamped envelope showing the date that I received the contract.? On December 30, sometime between 7:00-8:pm, an IJL representative called me on my cell phone to sell me their servicesMy reply was that I would like to think it over and will let you knowGina, the sales lady, however, kept talking non-stop.? She did not provide me with a copy of the contract to review beforehand, explain the terms of the contract or allow me time to review and understand the terms of the contract.? She was only interested in selling me IJL’s servicesI was pressured to sign for their services over the phone without having any chance to review or understand the terms of their contract as I sat in the dark in my car one evening after work.? For there to me a valid contract there must be some meeting of the minds where both parties understand and agree to the terms of the contract.? This did not happen here.? ? After I signed up with IJL, I was promised that the contract would be mailed to me.? On January 7, 2016, I received the contract in the mailAs you can see, the envelope has a postage? stamped? of January 5, On the same day of? the 7th of January, I got an email from Ashley telling me to report to the [redacted] restaurant in Cleveland, Ohio at 6:January 8, 2016.? This was the date that the “first service” was to be made available to me.? Around noon Ashley called to confirm the appointmentI arrived at 6:pm at the restaurant I was directed to by IJL and? waited until approximately 7:pmNo one arrivedI had waited for over an hour and half (1:30) for my date and no one showed up.? In other words, no service was rendered.? When I arrived home on January 8, 2016, I immediately sent an email to Ashley informing her that the first service under the contract was not renderedI? then sent another email to Gina asking her to terminate my contract, informing her? that the? first service contract was never rendered and I have the right to cancel within seven days as stated in the contractSee email communications attached? On January 9, 2016, I sent my termination letter via? certified email to IJL in accordance with the terms of the contractI received confirmation that my termination letter was received but? have not? yet? received confirmation from Gina or Ashley that my visa credit card will be credited.? I have absolutely no intention in working with IJL and am requesting that my credit card to be credited once for all.? I clearly and unequivocally communicated this to IJL with my termination letter.? Despite this, IJL states I am still a client and have placed my account on hold.? IJL can believe what it wants.? This does not change the fact that I effectively terminated the contract in accordance with their own terms.? ? Please note paragraph on page of the contract which reads as follows: ? "Client may terminate this Agreement at any time until midnight of the third (3rd) business day after the date on which the first service under this Agreement is available, and if the service that is the subject of this Agreement is not available on the date that Client signs this Agreement, Client has until midnight of the seventh (7th) business day after the date on which the service under this Agreement is available to cancel the Agreement." ? When I entered the contract, I specifically asked when the first service (my first “blind date”) would be availableI was told that no immediate openings were available due to the New Year and that I? would? have to wait a couple of weeks because of the HolidaysClearly, first service was not available on December 30, IJL may have made an attempt to provide a “first service” on January 8, 2016,? however, that service was never rendered.? IJL might have made a couple of phone calls to find someone who would not show up to meet me on a blind date.? Certainly, this effort is not worth $3,of my hard earned money.? ? Since the first service date was never available on December 30, or January 8, 2016, the day termination period applies.? This rule sates that I may terminate until midnight of the 7th business day after the date on which the service under the Agreement is available.? This date of available service was supposed to be January 8, 2016.? However, the blind date never showed up.? I immediately terminated the contract on the same day.? It is unbelievable that IJL won’t adhere to the terms of their own contract.? ? Furthermore, the 3-day termination clause was an impossible condition to adhere to.? This provision requires physical delivery of the termination letter to its address in Independence, Ohio to terminate it (see paragraph on page of the contract).? However, IJL did not mail the contract to me until January 5, (see attachment) and I did not receive it until January 7, 2016.? How can I possibly have terminated the contract by January 5, 2016, when I did not have the contract and termination letter until January 7, Without a copy of the physical contract and termination letter in my possession, it was impossible for me to terminate the contract any earlier? ? I simply want my account credited for the entire amount of $3,000.00.? No service was renderedIt is completely unjust and unconscionable that IJL they withhold my own hard earned money, $3,000.00, from me for service that never was or will be rendered.Thank you! [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don't understand this company and why they are out to take peoples moneyYou are right I fell ill and based on that you still do not want to honor my cancellationI asked to cancelNot sure why that was so hard to doInstead they are trying to prolong the situation by extending a membership which I have no interest inOn top of this nothing was really completed worth the dollars because I got illHow I'm I expected to pay for something that I didn't even getI was supposed to go on a date but that never happenedIs this company is such bad standing financially that they refuse to give me a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...The consumer’s membership agreement does have the option to cancel within business daysHe joined It’s Just Lunch November [redacted] and proceeded with the membership until November [redacted] when he fell ill and requested to cancel, far beyond the window in which he would be eligible for cancellationHe did have months of hold available under the terms of his agreement, however, he did not want to take advantage of that and his agreement has now expired

From: *** *** Date: Thu, Mar 3, at 4:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com Dear Ms***,Here is the full text, I was not able to use the complaint manager screenThis letter is in response to IJL’s letter of February 29, Attached are the termination letter and the stamped envelope showing the date that I received the contract. On December 30, sometime between 7:00-8:pm, an IJL representative called me on my cell phone to sell me their servicesMy reply was that I would like to think it over and will let you knowGina, the sales lady, however, kept talking non-stop. She did not provide me with a copy of the contract to review beforehand, explain the terms of the contract or allow me time to review and understand the terms of the contract. She was only interested in selling me IJL’s servicesI was pressured to sign for their services over the phone without having any chance to review or understand the terms of their contract as I sat in the dark in my car one evening after work. For there to me a valid contract there must be some meeting of the minds where both parties understand and agree to the terms of the contract. This did not happen here. After I signed up with IJL, I was promised that the contract would be mailed to me. On January 7, 2016, I received the contract in the mailAs you can see, the envelope has a postage stamped of January 5, On the same day of the 7th of January, I got an email from Ashley telling me to report to the *** *** restaurant in Cleveland, Ohio at 6:January 8, 2016. This was the date that the “first service” was to be made available to me. Around noon Ashley called to confirm the appointmentI arrived at 6:pm at the restaurant I was directed to by IJL and waited until approximately 7:pmNo one arrivedI had waited for over an hour and half (1:30) for my date and no one showed up. In other words, no service was rendered. When I arrived home on January 8, 2016, I immediately sent an email to Ashley informing her that the first service under the contract was not renderedI then sent another email to Gina asking her to terminate my contract, informing her that the first service contract was never rendered and I have the right to cancel within seven days as stated in the contractSee email communications attached On January 9, 2016, I sent my termination letter via certified email to IJL in accordance with the terms of the contractI received confirmation that my termination letter was received but have not yet received confirmation from Gina or Ashley that my visa credit card will be credited. I have absolutely no intention in working with IJL and am requesting that my credit card to be credited once for all. I clearly and unequivocally communicated this to IJL with my termination letter. Despite this, IJL states I am still a client and have placed my account on hold. IJL can believe what it wants. This does not change the fact that I effectively terminated the contract in accordance with their own terms. Please note paragraph on page of the contract which reads as follows: "Client may terminate this Agreement at any time until midnight of the third (3rd) business day after the date on which the first service under this Agreement is available, and if the service that is the subject of this Agreement is not available on the date that Client signs this Agreement, Client has until midnight of the seventh (7th) business day after the date on which the service under this Agreement is available to cancel the Agreement." When I entered the contract, I specifically asked when the first service (my first “blind date”) would be availableI was told that no immediate openings were available due to the New Year and that I would have to wait a couple of weeks because of the HolidaysClearly, first service was not available on December 30, IJL may have made an attempt to provide a “first service” on January 8, 2016, however, that service was never rendered. IJL might have made a couple of phone calls to find someone who would not show up to meet me on a blind date. Certainly, this effort is not worth $3,of my hard earned money. Since the first service date was never available on December 30, or January 8, 2016, the day termination period applies. This rule sates that I may terminate until midnight of the 7th business day after the date on which the service under the Agreement is available. This date of available service was supposed to be January 8, 2016. However, the blind date never showed up. I immediately terminated the contract on the same day. It is unbelievable that IJL won’t adhere to the terms of their own contract. Furthermore, the 3-day termination clause was an impossible condition to adhere to. This provision requires physical delivery of the termination letter to its address in Independence, Ohio to terminate it (see paragraph on page of the contract). However, IJL did not mail the contract to me until January 5, (see attachment) and I did not receive it until January 7, 2016. How can I possibly have terminated the contract by January 5, 2016, when I did not have the contract and termination letter until January 7, Without a copy of the physical contract and termination letter in my possession, it was impossible for me to terminate the contract any earlier I simply want my account credited for the entire amount of $3,000.00. No service was renderedIt is completely unjust and unconscionable that IJL they withhold my own hard earned money, $3,000.00, from me for service that never was or will be rendered.Thank you!*** ***

It’s Just Lunch regrets to learn of any dissatisfaction the consumer may have experienced with her membershipIJL has
contacted the consumer and has come to a resolution and communication plan so moving forward the consumer will have a positive dating experienceWe look forward to scheduling her next date once she returns April 1st

From: *** *** Date: Thu, Mar 3, at 4:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com Dear Ms***,Here is the full text, I was not able to use the complaint manager screen This letter is in response to IJL’s letter of February 29, Attached are the termination letter and the stamped envelope showing the date that I received the contract. On December 30, sometime between 7:00-8:pm, an IJL representative called me on my cell phone to sell me their servicesMy reply was that I would like to think it over and will let you knowGina, the sales lady, however, kept talking non-stop. She did not provide me with a copy of the contract to review beforehand, explain the terms of the contract or allow me time to review and understand the terms of the contract. She was only interested in selling me IJL’s servicesI was pressured to sign for their services over the phone without having any chance to review or understand the terms of their contract as I sat in the dark in my car one evening after work. For there to me a valid contract there must be some meeting of the minds where both parties understand and agree to the terms of the contract. This did not happen here. After I signed up with IJL, I was promised that the contract would be mailed to me. On January 7, 2016, I received the contract in the mailAs you can see, the envelope has a postage stamped of January 5, On the same day of the 7th of January, I got an email from Ashley telling me to report to the *** *** restaurant in Cleveland, Ohio at 6:January 8, 2016. This was the date that the “first service” was to be made available to me. Around noon Ashley called to confirm the appointmentI arrived at 6:pm at the restaurant I was directed to by IJL and waited until approximately 7:pmNo one arrivedI had waited for over an hour and half (1:30) for my date and no one showed up. In other words, no service was rendered. When I arrived home on January 8, 2016, I immediately sent an email to Ashley informing her that the first service under the contract was not renderedI then sent another email to Gina asking her to terminate my contract, informing her that the first service contract was never rendered and I have the right to cancel within seven days as stated in the contractSee email communications attached On January 9, 2016, I sent my termination letter via certified email to IJL in accordance with the terms of the contractI received confirmation that my termination letter was received but have not yet received confirmation from Gina or Ashley that my visa credit card will be credited. I have absolutely no intention in working with IJL and am requesting that my credit card to be credited once for all. I clearly and unequivocally communicated this to IJL with my termination letter. Despite this, IJL states I am still a client and have placed my account on hold. IJL can believe what it wants. This does not change the fact that I effectively terminated the contract in accordance with their own terms. Please note paragraph on page of the contract which reads as follows: "Client may terminate this Agreement at any time until midnight of the third (3rd) business day after the date on which the first service under this Agreement is available, and if the service that is the subject of this Agreement is not available on the date that Client signs this Agreement, Client has until midnight of the seventh (7th) business day after the date on which the service under this Agreement is available to cancel the Agreement." When I entered the contract, I specifically asked when the first service (my first “blind date”) would be availableI was told that no immediate openings were available due to the New Year and that I would have to wait a couple of weeks because of the HolidaysClearly, first service was not available on December 30, IJL may have made an attempt to provide a “first service” on January 8, 2016, however, that service was never rendered. IJL might have made a couple of phone calls to find someone who would not show up to meet me on a blind date. Certainly, this effort is not worth $3,of my hard earned money. Since the first service date was never available on December 30, or January 8, 2016, the day termination period applies. This rule sates that I may terminate until midnight of the 7th business day after the date on which the service under the Agreement is available. This date of available service was supposed to be January 8, 2016. However, the blind date never showed up. I immediately terminated the contract on the same day. It is unbelievable that IJL won’t adhere to the terms of their own contract. Furthermore, the 3-day termination clause was an impossible condition to adhere to. This provision requires physical delivery of the termination letter to its address in Independence, Ohio to terminate it (see paragraph on page of the contract). However, IJL did not mail the contract to me until January 5, (see attachment) and I did not receive it until January 7, 2016. How can I possibly have terminated the contract by January 5, 2016, when I did not have the contract and termination letter until January 7, Without a copy of the physical contract and termination letter in my possession, it was impossible for me to terminate the contract any earlier I simply want my account credited for the entire amount of $3,000.00. No service was renderedIt is completely unjust and unconscionable that IJL they withhold my own hard earned money, $3,000.00, from me for service that never was or will be rendered.Thank you!*** ***

I am writing in response to the complaint made by *** ***Ms*** became an It's Just Lunch (IA) Client and signed a contract on 5/13/(attached.) She purchased a 6-month membershipLeading up to the date of this ori***l complaint, Ms*** had been on three dates in months
Upon being altered to Ms***'s concerns via this complaint, we contacted her immediately to review her dates and concerns***, our lead matchmaker, spoke with her on 7/During their conversation, they reviewed Ms***'s profile and specifics that she would like us to focus on during matchingAlso, *** discussed her most recent date and the feedback surrounding Ms***'s thoughtsThey agreed that the match may not have been the best fit*** added an additional month of active dating time to her membership at that point, in order to provide her with more chances to meet additional matches
Following their conversation, *** selected Ms***'s next matchThey agreed during the conversation that Ms*** would come back in to the office for an additional in-person interview with *** following the date with the next matchBecause Ms***'s original matchmaker, ***, had unfortunately moved on from IJL (which is just the nature of running a business, not a reflection of the service itself), *** wanted the opportunity to meet with Ms*** in-person and take her feedback to help restore her faith in the IJL process
During that in-person interview, Ms*** indicated that she had a good time with her fourth date and the feedback was positiveAfter her next date, her fifth, Ms*** provided feedback that the date had been okay, although he did not seem into the dating processShe indicated she wanted to focus on someone with a similar education level and cultural interests
The timeline of Ms***'s membership shows that, because this is dating, this is not a process that is predictable or unemotionalIt is our goal to use the criteria discussed in our interview process as a guideline in selecting matches and then to build off of the feedback they provide after each of those matches to help us fine-tune moving forwardThis is exactly what has happened so far in Ms***'s membershipWe can't guarantee chemistry or second dates; what we can promise is that we will listen to, take note of and apply the feedback we receive during a Client's membership to help move forward in a positive direction
As of today, Ms***'s membership is continuing to move forward and she is utilizing her dating time
Please let me know if there is anything additional that I can provide in this situation

There is no additional information regarding this complaint We have provided the entirety of the situation and Mr*** is repeating everything he already said.If there is new information, please let us know

There is no additional information regarding this complaint We have provided the entirety of the situation and Mr*** is repeating everything he already said.If there is new information, please let us know

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