It's My Party Bridal Boutique

First of all, a person filing a complaint should have their facts straight before making erroneous statements. The client came to my boutique in January to order a quinceanera package. The young girl who would be wearing the dress apparently is very "shy" and getting an answer from her
is not an easy task. They placed an order for a package and said they would let me know "later" as to the details of the accessories. When the dress came in, I called the client and she did come to the store to pick up her dress and that is when the young girl stated that is not the dress she chose. The mother began saying she knew we were going to order the wrong dress and she had a feeling we had the wrong dress......she didn't even know why she came to san Antonio....she had never had this problem before.....on and on....If she had a feeling, she should have verified that we had the correct information. The style number that was written on the order form was the style that we received. At any rate, I apologized and said I would do what I could to correct the problem. In regards to the statement that I said I would get it shipped "overnight", that is absolutely inaccurate. These dresses are made to order most of the time and in a size 20, chances are slim that there is one already made. I stated I would call the manufacturer on Monday and ask if there was a possibility of getting one in as soon as possible. The clients accessories were ready and I asked her if she wanted to take them so she would not have to make another trip and I could just ship the dress to her. She was angry and said no, I want them all together with the dress. I offered to bring her package to her in Corpus when the dress arrived since I felt responsible for the mistake on the style number of the dress. My sales associate helped the client try on the dresses and she gave me the style number to the dress she thought the young girl had chosen. I attempted to make the drive to deliver the dress on Sunday June 29. I had car troubles and let the customer know that I would be late. I did not make it as a result of a combination of unexpected occurrences. I did deliver the dress and accessories to the client on Tuesday morning. I helped the young girl try the dress on and went over her items before I left her home. I delivered exactly what was ordered. There was no advertisement issue or loss as far as I am concerned. I feel I kept my end of the contract and went above and beyond to correct the error. Most dress shops would have said sorry, take it or leave it. The customer had a $balance that she had agreed to pay due to the fact that the young girl chose a tall Pageant Tiara rather than the quinceanera tiara that comes in the package. When I asked for the payment the customer stated she didn't have any money. I agreed to let her mail me the payment. Seriously doubt she will ever pay that balance but I figured I wouldn't go bankrupt over $and it really wasn't worth seeing this woman get all bent out of shape again. I try to go the extra mile with all of my clients and I am sorry that this family member felt the necessity to show her ignorance and lack of knowledge regarding the situation but you cant please everybody all the time. In the end, the size dress that was ordered, was delivered and fit the customer just fine. Hope she has a great party!