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It's On My Way Logistics

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It's On My Way Logistics Reviews (2)

I purchased shipping with this agent through a broker on the 17th of AugustMy motorcycle was to be picked up between the 22nd and 25thI attempted to contact the agent the day the shipping was purchased, left a detailed voicemail, and expected a call backI hadn't heard back within hours so I tried againThis continued until the 22nd and I still hadn't heard backContacted the broker who also tried to get in contact with the agent but they were unsuccessful as wellOn the 25th I still had not heard from this agent and my motorcycle had not been picked upI never received any indication as to why my bike had never been picked up, or why the broker had failed to contact meI was able to have a cancelation placed on my payment, but this required a hour "dispute window" to allow the broker to dispute the cancelationThis time passed with no confirmation or disputeThis was an extra days that the money I had spent was in limboRather than letting me know, as soon as possible, that the shipment was not possible, the agent chose to leave me in the dark and without the money I had payed trusting that the motorcycle would be deliveredFor nearly two weeks the agent had ignored my attempts to contact him and remedy the problemIncredibly unprofessional, absolutely no communication, and a major inconvenience for me as I waited nearly two weeksHad the agent been in contact with me at the time he knew the shipment was not possible, I could have found other meansInstead, I had to wait and now I'm back where I started

Yep we missed this oneI handed it off to the driver and we just missed it I was under the impression he was picking it up and it his travels he missed placed the dispatch sheet and turned right when he should have turned leftThe shipper booked through *** where we have out of star perfect rating We are also highly rated on Central Dispatch as a out When I spoke to this customer about the issue he just cussed and sent me nasty pictures from different phone numbers He could have cancelled the load at anytime and got his money back We didnt handle his shipment correctly that is true but the verbal attacts and abuse showed this guys real colors He actually sent me a picture of hman fecies in a toilet bowl and threaten to rub it in my eyes This was days after the shipment was cancelled I had to put his phone numbers on ignore Both of them

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