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Italian Charms

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Italian Charms Reviews (1)

Review: On July 03,2014 I ordered a photo charm from Italiancharms.com The charm did not match the other ones on my bracelet and did not match the advertisement on their web site. I called and talked to a [redacted] and he asked for a photo of my bracelet and charm. I e-mailed him a picture of my other photo charms and a photo of the one he had sent. The new photo stuck up above the charm and was domed much higher. He told me that there was nothing he could do about it and it did not look like my other charms came from Italian charms, which they did. I told him the photo on their web site shows the picture within the charm edges and not sticking above the edges. I sent it back with a note that I was requesting a refund as I could not use the charm. Today, July 21, 2014 I received an e-mail stating that they do not refund for a custom charm. I would gladly have kept it if it had looked like the picture charm on their web site. I have pictures if you would like me to mail them to you. Thank you for your time in this matter.Desired Settlement: I would like a refund of the item or a charm that looks like the sample in their advertisement.

Business

Response:

Ms. [redacted] ordered a custom photo charm from us but was unhappy with the thickness of the clear coat protective gel that we use to cover the photo. Our method of production is different than her existing charms that she purchased elsewhere. We have produced thousands of photo charms and this is our first customer who had an issue with the thickness of our clear coat doming method. Before we received your notice in the mail regarding this incident, we have refunded Ms. [redacted] her $20 charge less shipping. Custom work is non-refundable and is stated clearly as such on our website but we have made an exception to Ms. [redacted]. Below is the email we sent to her regarding her refund. "Dear Dixie, We understand that you are disappointed with your charm. We received an email from you on July 9th stating that you understood there were no refunds. We do stand behind our hand made charms, however, which have satisfied thousands of customers. We will give you a refund this time, but please be aware that any future custom charms from us will not be refundable or exchangeable. You are always more than welcome to ask us questions or give us details as to how you would like your charm made within reason. We also have thousands of other charms available as well. We look forward to doing business with you again in the future." Best Regards, [redacted] Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

However there was more wrong with the making of the custom charm other than the thickness. I am aware of the return policy and would not have complained if the charm had been made to look like their online ad. I have accepted the refund but I feel they should update their web site to reflect the real look of their custom charms. They say my other charms were purchased elsewhere but my entire family has always ordered through Italiancharms.com. Thank you for your help in this matter and I still stand by my original complaint.

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Description: Jewelers - Retail

Address: 309 Lincoln Center, Stockton, California, United States, 95207-5626

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Web:

www.denmark-beads.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Italian Charms, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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