Italimport Inc.

*** *** made reservation at Union Hotel, BrooklynHe arrived at the hotel and asked for the car parking possibilitiesAs many hotels in New York City, Union Hotel does not have a parking lotFront office associate Olga kindly explained to the guest that he needs to find a parking on the
street*** *** left, informing clerk, that he might come backParking situation should be brought up by the guest at the time of booking the room. *** *** never returned to the hotel and was charged for a no-showI spoke with the guest and explained that I can't return the money, because he wanted to cancel reservation within hours prior to arrivalI kindly offered a credit to use Union hotel room within month after existing reservationBut guest refused my offerI never been rude to the guestHotel can't return the money due to the company's no show policyWe did hold the room for *** *** and did not sell it

*** *** made reservation at Union Hotel, BrooklynHe arrived at the hotel and asked for the car parking possibilitiesAs many hotels in New York City, Union Hotel does not have a parking lotFront office associate Olga kindly explained to the guest that he needs to find a parking on the
street*** *** left, informing clerk, that he might come backParking situation should be brought up by the guest at the time of booking the room. *** *** never returned to the hotel and was charged for a no-showI spoke with the guest and explained that I can't return the money, because he wanted to cancel reservation within hours prior to arrivalI kindly offered a credit to use Union hotel room within month after existing reservationBut guest refused my offerI never been rude to the guestHotel can't return the money due to the company's no show policyWe did hold the room for *** *** and did not sell it

We provided with complete and reasonable answersNo further responds will be sent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the full refund as assured by *** ***As I stated before, this establishment and manger are not concern with addressing the problems people claim, rather they just address only the complaint itself- justifying themselves as if no one is right or has the right to express their personal experience*** *** and Union Hotel got into the hospitality business so we the customers can be hospitable to themHere is my money, have a good day? Now, there's customer appreciationI have not begun to ruin the already shady reputation of Union Hotel or yours *** ***I am simply making people aware of what I did experience and that they should avoid your establishment at their own expenseNO One Comes Back! The reviews speak for themselves and you must be tired by now addressing complaints after complaints? Maybe your attorney can do a better job? He might give you some good advice-actually fixed the damn problems, that's why they are complainingIf *** *** had any confidence in his position and the operation of Union Hotel, would it be this hard for a refund of my money? Or, are these the practices we all have seen before with cons and scammers-like crabs- scavenging all they can scrap in? You would not make a dime if you gave people a chance to get back their money. Oh I understand, its POLICY,POLICY, POLICY.....someone call the *** POLICE!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We provided with complete and reasonable answersNo further responds will be sent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
*** *** response to my complaint is yet another attempt to elude the public of the unsatisfactory services Union Hotel offers at the control of his management.? As stated before I made my reservation over the phone and? at no time was I made aware of the within? 24hr cancellation policy.? After reviewing the reviews? of Union? Hotel on *** and ***,? I realized that? I was better off not having a parking space even after an exhausting 13hr drive*** *** is not concern with providing a lasting relationship with customers by meeting their needs and concerns but is more concern with a quick dollarHis offer of IOU did not meet my concern or need, and he attempted to exploit me by requesting I provide a good review in exchange for a? reimbursementWord of mouth will eventually put Union Hotel out of businessReview the reviews for yourself, the only thing worse than this Union Hotel is having? *** ***s job, as he is constantly responding by? bypassing the reality that customers have had a terrible experienceI thank God there was no parking-seriouslySo I may have lost two-hundred dollars, but I truly feel bad for those who not only lost their money but also had? to? go thru? a horrible stay.? And to top it off-? have *** ***? respond to their complaints"Our rooms are cozy", "We do not advertise coffee or toilet paper in every room on our website", "We do not have roaches, they are spiders please come again"? Who makes that stuff up?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I have not received the full refund as assured by *** ***As I stated before,? this establishment and? manger? are not concern with? addressing the problems people claim, rather they just address only the? complaint itself- justifying themselves? as if no one is right or has the right to express their personal experience*** *** and Union Hotel got into the hospitality ? business so we the customers can be hospitable to themHere is my money, have a good day? Now, there's customer appreciationI have not begun to ruin the already shady reputation of Union Hotel or yours *** ***I am simply making people aware of what I did experience and that they should avoid your establishment at their own expenseNO One Comes Back!? The reviews speak for themselves and you must be tired by now addressing complaints after complaints? Maybe your attorney can do a better job? He might give you? some good advice-actually fixed the damn problems, that's why they are complainingIf *** *** had any? confidence in his position and the operation of Union Hotel, would it be this hard for a refund of my money? Or, are these the practices we all have seen? before with cons and scammers-like crabs-? scavenging all they can scrap in?? You would not make a dime if you? gave people a chance to get back their money.? Oh I understand, its POLICY,POLICY, POLICY.....someone call the *** POLICE!?
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] response to my complaint is yet another attempt to elude the public of the unsatisfactory services Union Hotel offers at the control of his management. As stated before I made my reservation over the phone and  at no time was I made aware of the within 24hr cancellation policy. After reviewing the reviews of Union Hotel on [redacted] and [redacted], I realized that I was better off not having a parking space even after an exhausting 13hr drive. [redacted] is not concern with providing a lasting relationship with customers by meeting their needs and concerns but is more concern with a quick dollar. His offer of IOU did not meet my concern or need, and he attempted to exploit me by requesting I provide a good review in exchange for a reimbursement. Word of mouth will eventually put Union Hotel out of business. Review the reviews for yourself, the only thing worse than this Union Hotel is having [redacted]s job, as he is constantly responding by bypassing the reality that customers have had a terrible experience. I thank God there was no parking-seriously. So I may have lost two-hundred dollars, but I truly feel bad for those who not only lost their money but also had to go thru a horrible stay. And to top it off- have [redacted] respond to their complaints.... "Our rooms are cozy", "We do not advertise coffee or toilet paper in every room on our website", "We do not have roaches, they are spiders ... please come again"? Who makes that stuff up?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]