Itchy's Insulation, LLC

I called and apologized to [redacted] regarding his refund concern. I have made the necessary corrections and thanked [redacted] for his business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sayville ford is willing to repair the damage. 
Sincerely,
[redacted]...

We understand the customers frustration however, the initial concern was caused by an outside vendor who installed an aftermarket stereo system in this vehicle. The Failure of the vehicle BCM (Body Control Module) presented issues that we needed to identify. Those issues were repaired. A new...

issue surfaced caused by a wire harness chaffing, Ford needed us to eliminate the concern was not related to the original problem. The part(wire harness) is on back order. The vehicle will be fixed as soon as the part arrives. Thank you.

I apologize for the way Lenny reacted, Lenny will be spoken to. I would love to welcome you back to have your work done. I am always available. Regards, [redacted] VP[redacted]-[redacted]-[redacted]ext.[redacted]

Revdex.com:
I have reviewed the response m[redacted] by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I had filed a complaint against Sayville Ford back in January. Shortly after, the VP of Sayville Ford contacted me to remedy the situation.Long story short, when they bought my vehicle into the dealership to remedy the situation, they caused further damage to the vehicle, and never fixed or repaired what they said they would. I have been advidly attempting to contact them over the past few months to schedule an appointment. Within the last few weeks, I have attempted to reach the service manager that the VP assigned to my case by email and telephone. The Service Manager hasn't returned one phone call and hasn't responded to my last set of emails. I have copied the VP in on the email communications and nothing has happened.Thank you for all of your help.Best Regards,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is NOT SATISFACTORY but I do not want to do business with this company so the matter is resolved on my behalf. They are not an honest company and I will not do business with them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I called [redacted] and went over her complaint. I apologized for the misunderstanding and offered to help her in the future personally. [redacted] was happy that I called. ~Cliff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for taking the time to bring this to my attention. After doing some research, I learned that closed invoices can not be reopened and altered. Closed invoices(paid)are unable to be duplicated so we eliminate any "shady practices". The vehicle was in our system under the previous owner, the...

service department personnel should have correct this prior to printing the new customers invoice. We apologize for this inconvenience and have updated our system. This very rarely happens. Any further questions I am always available at ###-###-####Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I fell that my issue has not been resolved as I (the paying customer) still DO NOT Have a receipt in my name I only have an altered copy. I still feel that this is not a very good practice on Sayville Ford's part. I paid the bill and I should have a correct bill that reflects that. I don't think that is too much to ask
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sayville Ford has looked at this vehicle and has consulted with Ford Motor Company on the transmission concerns. Ford Motor Company states that the driving characteristics of this vehicle are normal. This vehicle has an automatic transmission that experiences the lag and shutter of a manual...

transmission on occasion. Ford Motor Company warranties this vehicle transmission control module for 10 years/150,000 miles to provide the customer proof that they will stand behind their product. The vehicle fuel fill neck was replace, no further actions were necessary as this concern could not be duplicated. Sayville Ford want to satisfy every customer however, we follow Ford Motor Companies guidelines concerning vehicle repairs. If the vehicle concern worsens or can be duplicated please call ford an appointment and we will address the issue right away.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please do not close this file.  I continue to reach someone at Sayville Ford, butthus far have reached only voice mail and one reply while I was at work.
[redacted]