iTech Digital

Initial Business Response / [redacted] (1000, 5, 2015/02/11) */ We are disappointed to hear that Ms [redacted] , is still not happy with her new floorWe have refunded $for the inconvenience of several trips to resolve her issuesIf the customer is still unhappy we will remove the flooring and give her a full refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its not as simple as removing all the flooringIt would mean removing cabinets and appliances as wellWe are not willing to bear the expense to pay someone to remove all that including plumbing etcWe appreciate being given a voice and your efforts in this matterMy primary goal was to raise awareness to the poor quality of this companyWe are not requesting any further action

Initial Business Response / [redacted] (1000, 5, 2015/03/14) */ We visited this customer, and found two small ripples in the carpetAn appointment has been set for our installer to remove the ripples by restretching the area on, March 23, Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/04/10) */ The owner of Magic Carpets Mr [redacted] came out and assured me he would come out as many times as necessary to stretch and fix my carpet in several roomsWe had an appointment for a morning over weeks ago now that I needed to reschedule for an afternoon appointment [redacted] said that would not be a problem and that he had a carpet installer in Champlin close to my houseI gave him my cell phone information and he said he would have him call me to schedule an afternoon to get it done I have not heard from [redacted] or that installer since that time and have left two unreturned messages for him as wellI need this rectified or a refund on my original carpet purchase to hire someone who is going to get out and do what they claim they will Final Business Response / [redacted] (4000, 14, 2015/04/16) */ We have another appointment to address Mr***'s carpet issue on Friday April 17th

Initial Business Response /* (1000, 5, 2015/03/14) */
We visited this customer, and found two small ripples in the carpet. An appointment has been set for our installer to remove the ripples by restretching the area on, March 23, 2015.
Initial Consumer Rebuttal /* (3000, 12, 2015/04/10)...

*/
The owner of Magic Carpets . Mr. [redacted] came out and assured me he would come out as many times as necessary to stretch and fix my carpet in several rooms. We had an appointment for a morning over 3 weeks ago now that I needed to reschedule for an afternoon appointment. [redacted] said that would not be a problem and that he had a carpet installer in Champlin close to my house. I gave him my cell phone information and he said he would have him call me to schedule an afternoon to get it done . I have not heard from [redacted] or that installer since that time and have left two unreturned messages for him as well. I need this rectified or a refund on my original carpet purchase to hire someone who is going to get out and do what they claim they will
Final Business Response /* (4000, 14, 2015/04/16) */
We have another appointment to address Mr. [redacted]'s carpet issue on Friday April 17th.

Initial Business Response /* (1000, 5, 2015/02/11) */
We are disappointed to hear that Ms [redacted], is still not happy with her new floor. We have refunded $200 for the inconvenience of several trips to resolve her issues. If the customer is still unhappy we will remove the flooring and give her a...

full refund.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its not as simple as removing all the flooring. It would mean removing cabinets and appliances as well. We are not willing to bear the expense to pay someone to remove all that including plumbing etc. We appreciate being given a voice and your efforts in this matter. My primary goal was to raise awareness to the poor quality of this company. We are not requesting any further action.