iTech Pros

Response:We are in the process of solving this issue with our customer, and have been prior to this complaintGiven the make ( [redacted] ) of the device we fixed for Mr [redacted] , it is a time consuming process to fix or replace the part (LCD)We must first send back the broken/defective LCD to our seller, then wait on a new one to come in, this process could take up to two weeksWe honor our warranty and always work with our customers to make them happyI tried to reach him by phone with no answer and also no way to leave a voicemail, so I resorted to sending him a text message letting him know I was in the process of speaking with my seller on the situation and ordering a new partMr [redacted] responded by test stating he was out of town and would touch base when he came back into townWe were and are going to replace Mr [redacted] s LCD at no cost to himSent on: 4/5/4:07:PM

Response:We are in the process of solving this issue with our customer, and have been prior to this complaint. Given the make ([redacted]) of the device we fixed for Mr. [redacted], it is a time consuming process to fix or replace the part (LCD). We must first send back the broken/defective LCD to our...

seller, then wait on a new one to come in, this process could take up to two weeks. We honor our warranty and always work with our customers to make them happy. I tried to reach him by phone with no answer and also no way to leave a voicemail, so I resorted to sending him a text message letting him know I was in the process of speaking with my seller on the situation and ordering a new part. Mr. [redacted] responded by test stating he was out of town and would touch base when he came back into town. We were and are going to replace Mr. [redacted]s LCD at no cost to him. Sent on: 4/5/2017 4:07:26 PM