Itex

I followed the proper protocol when moving. Gave my 30day notice returned my keys and also cleaned my apartment. I was told I wold receive my refund over 90 days and haven’t received anything but different lies and excuses. The manager in the office of Magnolia Plaza is very unprofessional. I call the office every week and she has a different story week. It’s to the point now I think I have to file a small claim just to get my own money

I applied for assistance with the Texas rent and utility program , to find out the manager Stephanie verified my application with a tenant signature and refused to discuss the reason for the tenants name being on my Government application and from what I understand is that my application was suppose to be verified by someone from corporate , I am contacting the program so that I can see if some fraudulent behavior is taking place , I emailed a copy of the info to the office in Port Arthur because I need an explaination of why the tenant Lachondra Leblanc name ended up on my app as the verifying manager I need answers , can someone explain this to me please

I had been a member of ITEX for sometime, I had a $ 4,500 point balance in my account. Not much really worth purchasing from them. I decided to cancel my monthly membership, Mel Murphy who runs the operation in Louisville, for the first month did not process these, then he was not truthful and told me I could not do this, then he wanted me to pay in cash the full value of these "points" his story changes with each conversation. I stopped payment on my credit card with them. When I want to use my points, if they will not let me, I will simply take them to Court. Pay the time you pay monthly fees, fees to do a deal, 1099 hassles, this is a losing deal. Marty

Referral from a regular local business barter of DE, AB why I became a member of ITEX. We both members of AB & ITEX. Barter groups then when I asked her to start the transaction with ITEX if I can charge her with ITEX instead of AB accounts in the amount of $140.00 same service charge with AB transaction of my service but ITEX is showing only $70.00 for that transaction. So I lost half of my dollar points of $70.00. For my another surprise, I owed them $8.30 after deductions of charged membership fees for 4 months even though I questioned Dee, Relations officer of ITEX why I was only credited back of 3 months but showing 4 times in those months in my bank account when I quit because I found out that the person-in-charged, June from AB took over after original person Mat left. . I thought I can give another consideration when Mat showed up again and talked to me to come back by using those credits that they took from my bank account when I quit because of June(just had bad experiences dealing with her in AB before for being rude and irresponsible who was surprisingly hired by ITEX then after Mat).

Review: Itex charged us on December **, 2013 for what we owed then said it wasn't paid. They took out 835.00 on January **, 2014 which we did not owe. We showed them where it was paid in December by our bank statement. They promised us to refund our money on the [redacted] and we still have no money from them. We have occurred over draft fees and have not had any money because we could not access our checking account because of them doing what they did.

We asked that they refund our money and pay the overdraft fees plus compensate us for our itex dollars we have with them as we no longer care to due business with them because of this problem. We have had a hardship because of them not refunding our money. Matter of fact before they even took the money out I saw our itex statement and told the broker that it wasn't right which is what [redacted] at itex told me to do. I let him know on a monday before the wednesday that they took it out. He assured me it would not be taken out but it was. He had two days to fix it before they took it out but didn't do it.

Itex thinks we should still do business with them but I have no plans to do that as I told them. We would like our money back, the overdraft fees they caused and our itex dollars to be compensated for as paid in cash as we no longer want to ever go through this again or do business with them or through them.Desired Settlement: We would like a refund of our money, payment for the overdrafts they have caused plus them paying us for our itex dollars as we no longer care to do business with them after this disaster. They charge you 6% of what you sell and 6% of what you buy. So not only did our itex dollars cost us what we paid for the merchandise we sold it also cost us 6% to sell in the tune of over $900.00 cash, not counting the 835.00 they billed us the second time by mistake. We absolutely do not care to do business with them ever again. We think we are entitled to a compensation of our itex dollars from them as the only way to spend them is to do business with them and be charged 6% more.

Consumer

Response:

At this time, I have been contacted directly by ITEX regarding complaint ID [redacted], however my complaint has NOT been resolved because:

After 8 days Itex did finally refund our money but they still owe us $68.00 in overdraft fees caused by them. Plus they still need to buy our itex dollars back. We have tried to spend some of the itex dollars like they said to do, but they are charging us to do it and we honestly don't want to do business with them anymore.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by ITEX regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The company still owes us 68.00 in overdraft fees that they caused. I contacted their broker about it but nothing has happened. They also need to buy our itex dollars so we don't have to do business with them anymore.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,