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Ithaca Dispatch Reviews (8)

Revdex.com spoke with the business today and he stated that he has been reaching out to the consumer via phone and email and has not received any response He did state that there are instances when a taxi may be late due to extenuating circumstance such as peak travel time, traffic, weather, road conditions and so on, and apologizes for any delays you have incurred The customer was picked up and delivered to their destination and to resolve the situation we are willing to provide one free ride within the city limits of Elmira

Context and Substance of complaint:1) passenger requested taxi ride to [redacted] Airport on Nov21, 'He was pickand had to share the mini-van with four other passengersNone of the passengers missed their flightsMini-van can accommodate passengers in addition to the taxi driver.The City of Ithaca Taxi Code does not have an exclusive ride provision.Even if it did, when a trip originates within the City limits and ends outside it (the Airport is located in a jurisdiction not covered by the City's Taxi Ordinance or by any other taxi ordinance), a taxi company can set its own rules and fares when undertaking a cross-jurisdiction tripIn the above context, that fare was determined to be $per each passenger, no discount for shared-rides.2) Aware of the inconvenience caused by loading multiple passengers we avoid doing it during periods of demandNovember was an unusually busy day for transporting people to the Airport because of ThanksgivingHad we not loaded multiple passengers, many people would not have made their flights.If the above explanation is not satisfactory, Ithaca Dispatch will refund $to the complainant.John *** Ithaca Dispatch, Inc.Total transportation of Elmira

We transported [redacted] to [redacted] and responded to [redacted] 's request for a return tripsOn three occasions [redacted] failed to show at the designated pick up time and location outside WalmartWe did not send a taxi in response to his fourth request [redacted] mentions "Personal reasons" why he was refused service regarding his fourth request [redacted] is known to have grievances against both "Kimberly" and Edward [redacted] which are unrelated to [redacted] using our cab serviceI believe [redacted] 's complaint was motivated by personal issues unrelated to our taxi service

[redacted] You will be receiving a $check from Total Transportation (TotemTaxi) to resolve a complaint you made to the Revdex.comWhile the driver was right about you being quoted the wrong price, he should have communicated with you courteously.?

Context and Substance of complaint:1) passenger requested taxi ride to [redacted] ? Airport on Nov21, 'He was pickand had to share the mini-van with four other passengersNone of the passengers missed their flightsMini-van can accommodate passengers in addition to the taxi driver.The City of Ithaca Taxi Code does not have an exclusive ride provision.Even if it did, when a trip originates within the City limits and ends outside it (the Airport is located in a jurisdiction not covered by the City's Taxi Ordinance or by any other taxi ordinance), a taxi company can set its own rules and fares when undertaking a cross-jurisdiction tripIn the above context, that fare was determined to be $per each passenger, no discount for shared-rides.2) Aware of the inconvenience caused by loading multiple passengers we avoid doing it during periods of demandNovember was an unusually busy day for transporting people to the Airport because of ThanksgivingHad we not ? loaded multiple passengers, many people would not have made their flights.If the above explanation is not satisfactory, Ithaca Dispatch will refund $to the complainant.John ***? Ithaca Dispatch, Inc.Total transportation of Elmira

[redacted] You will be receiving a $check from Total Transportation (TotemTaxi) to resolve a complaint you made to the Revdex.comWhile the driver was right about you being quoted the wrong price, he should have communicated with you courteously

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] First off I am a female, and second I had explained to the company that I had been watching for said cabs, and none had shownThen when I had proceeded to contact said company, I received a very negative respond, and was denied a cab and hung up onIve spent several hundreds of dollars on said company, and YES because of personal matters outside of the business KImberly [redacted] and Edward [redacted] had taken upon themselves to dispute the personal matter at work, which now leaves me unable to use cabs for myself and my young children. Regards, [redacted]

Phone response - John states he has been trying to make contact with the consumer to see exactly what the problem was so he can address itTo date, he has not received a response

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