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Ithaca Foreign Car Service

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Ithaca Foreign Car Service Reviews (4)

On 12/1/I met with J H*** the regional manager for Safford CollisonHe stated that he understood why I was unhappy with the unfinished repairs He instructed me to find another shop that was capable of completing them and they would be taking care of it I called back to Mr H*** on 12/5/to clarify the billing and how to go about getting it paid for he instructed me to call the insurance company who would direct bill them for any repairs necessary by the new shop I have an appointment with the new shop for 12/7/to write up a complete estimate of repairs needed to complete the job that was done to an unsatisfactory condition by SaffordThe aforementioned insurance rep that accepted the condition admitted that he didn't walk of the original complaint list I am no longer asking for Safford to finish repairing the vehicleI'm making the complaint know for the sake of the poor workmanship, and the nuance of having to repeatedly follow up with them and constantly point out the obvious faults in their work I will upload a complete quote of said faults tomorrow
Complaint:
I am rejecting this response because:
Regards,
Evan Beegle

Safford worked diligently with the
insurance provider and has addressed every legitimate concern the owner has hadOwners insurance provider has approved the completed repairs and even stated they were performed above industry standards with no further action needed On 12/01/we informed the customer he can take the vehicle to another shop to meet his additional needsOwner contacted Safford on 12/05/for additional repairs to be completed at another repair facility and how to handle paymentSafford advised the owner to contact his insurance provider for further instructionSafford and the insurance provider feel no further repairs are warranted at this time as owners insurance provider has approved the vehicle repairs as complete Safford is not willing to pay or repair anything further unless instructed by the insurance provider

Safford collision has spent the last few weeks addressing the concerns from the customerSafford has corrected the concerns to above industry and insurance standards. Safford has completed repairs and no further action is warranted

Ms [redacted] bought the '01 V70 from us on 3/28/16. It came with our 30 day/ unlimited miles bumper to bumper warranty.  The car was brought back on 4/25/16 when we addressed an oil leak (front cam seal) and some other minor problems under warranty.  I  heard from her in an email on Oct....

7, 2016 when she said that her car had major issues and she was inquiring about buying another car from us and would we be interested in buying her car for parts.  I asked what happened to the V70 and she said that it had been diagnosed with a blown turbo and would probably need an engine.  I should note that in her complaint with the Revdex.com she said that the check engine light had been a problem, but that is an exhaust emissions warning and is in no way warning of imminent engine failure.  It seems from her description of events that the car was run without enough oil in the engine. If the car had been brought back to us, perhaps we could have solved the problem before it became critical.  If the car is still in her possession, perhaps we can arrange to have it brought to Ithaca and checked out by us.  As unfortunate as this is, I do not feel responsible for replacing the car since we weren't given a chance to check it out before it died and the car was clearly out of warranty.  Regards, Dave [redacted] (owner -IFCS)

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Address: 501 W State St, Ithaca, New York, United States, 14850

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www.saffordofwinchester.com

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