I purchased a family vacation for $5,402 to Cuba this past weekend (October 21) on the iTravel2000 website. There was a confirmation email and invoice given from the provider.
Myself, my wife, and our children all made plans to take this week off as vacation. I then received an email yesterday that there was a systems "glitch," which meant the wrong price was quoted, and I had two choices: 1) cancel with a refund; 2) pay the price difference. I just called iTravel2000, and no accountability was taken, and this was blamed all on the provider. There was no ability to provide me with the vacation I paid for, and the request was an additional $1,900 should I wish to proceed. I am simply looking to receive what I paid for. No alternative reservations or options were provided to me by the travel provider (iTravel2000). They have given me until tomorrow to make a "decision," otherwise my trip will be cancelled. Looking to receive the services (trip) I paid for.
Myself, my wife, and our children all made plans to take this week off as vacation. I then received an email yesterday that there was a systems "glitch," which meant the wrong price was quoted, and I had two choices: 1) cancel with a refund; 2) pay the price difference. I just called iTravel2000, and no accountability was taken, and this was blamed all on the provider. There was no ability to provide me with the vacation I paid for, and the request was an additional $1,900 should I wish to proceed. I am simply looking to receive what I paid for. No alternative reservations or options were provided to me by the travel provider (iTravel2000). They have given me until tomorrow to make a "decision," otherwise my trip will be cancelled. Looking to receive the services (trip) I paid for.