iTrip

We booked a vacation to 1034 Dolphin Drive in Cape Coral, Florida via iTrip 9/23-9/27. The listing did not inform us that the AC had issues and needed to be kept at 74+ while we slept at night. This is something potential renters should be made aware of before booking a stay. Upon arrival to the property is was 83 degrees in the home. It took he entire night to "cool" down to 74. We did not sleep well at all that night, but we tried to make the best of it. The next morning we went to swim in the pool and found the pool equipment haphazardly placed, and no chlorine in the floating chlorinator. There was no debris collected as a pool normally does when it circulates. The pool service company came to the property twice before we arrived, but did not clean (service note confirms this). We were willing to make the best of it until the owner showed up with a stranger unannounced on our last night. I attempted a refund request through iTrip, and I received a pointed e-mail from the owner instead. DO NOT RECOMMEND.

On Friday I found a condo on [redacted] to rent for vacation in Panama City Beach, FL. when I clicked on the link "contact manager" I filled out the boxes including the days that I wanted to book, how many people & asked for a total price. I got a quick response via email with a statement of all charges. The price on the statement was higher than the website price. I responded to the email asking why the price was higher & got no response. So I called & got Whitney [redacted] voicemail. I booked the condo anyway because I was afraid that I wouldn't have a place to stay since my vacation is in a week. On Saturday I got a text from Amber that confirmed my booking. I called Amber & asked why the price is higher, Amber asked me to text her the pic that I took of my computer screen so she can talk to Whitney about it. Amber was able to talk to Whitney & they was willing to cancel my booking & refund my money. All I wanted was an explanation not a refund. I did agree to pay the higher price so I would have a place to stay. I texted Amber more questions & got no response. I called to get answers & got Whitney's voicemail again leaving another message. On Monday afternoon I called again for the third time leaving a third message for Whitney [redacted] to call me back. I emailed Whitney on Monday after my third attempt to call. Whitney finally called me I asked why can't my questions get answered? Why is there a lack of communication between the manager (Whitney), Amber & me the customer. Whitney apologized & said "I will refund your money, have a nice day" then she hung up on me before I was able to respond. I contacted itrip.net corporate office through their website. Todd [redacted] called me Tuesday. After I explained what happened Todd offered no explanation due to conflicting stories between what Whitney said & what I said. Whitney made accusations about me that was untrue. Todd claimed Whitney has been a manager for 2 years with no complaints. Apparently [redacted] & itrip stands behind their employees & doesn't believe the customer. I did get my money back but it left me scrambling to find another place to stay. I would not recommend itrip or [redacted] It is sad when a company backs up an employee that is being rude & unprofessional & leaves the customer with no where to stay on vacation.