iTrust Federal Credit Union

Issues with placing a stop payment and retaliating for utilizing the stop payment. I had an issue and requested a stop payment. Initially, they refused using deceit to discourage and basically deny me the service. After I pressed the issue they finally stopped it but the next day they cancelled my Overdraft limit to punish me for stopping payment on the draft after they were advised they had to stop it. They did this because they knew it would cause financial harm.Desired SettlementTo not only restore my overdraft limit but to stop the abuse of power in the credit union. Business Response Per our conservation earlier this week concerning Complaint Case #XXXXXXXX files by [redacted], there is no information I can share with you at this time, due to the investigation that she filed with [redacted] That investigation is on-going at the present time and that case is #XXXXX-XXXXXX. At the conclusion of that investigation I will respond to your case with the results. Thank you for your considerations in resolving complaints. You may contact me with any future concerns either by email of telephone at XXX-XXX-XXXX.