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It's a Cowgirl Thing

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We try our best to take care of our customers and have contacted this customer to let here know the refund was done. The customer was refunded in the amount of 48.99 on Jan 12. We have had contact via email with customer several times. She told us that the card she used was lost and that we need to...

send a check. We have checked our records and the amount in question was refunded back on the card she used when placing the order. The card company accepted the refund and shows on our system that the refund was complete. We have explained to the customer that she would have to go through her card company to dispute the charges. The only thing that we can do is wait until the disputed order comes through our bank so we can respond to the bank with proof that the order has been refunded. Note to customer, we do have handmade items and sometimes during the Holiday it does take longer to get the items. We are very sorry that she is unhappy but we do try our best to help all of our customers and get them there items as quick as we can. I have left her my phone # to contact me if I can help her further. Right now the only thing that she can do since the transaction was processed, is to go through her card company.  Thank you so much [redacted]Thank You For Your Business,Cowgirl Specialist It's A Cowgirl Thing

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Address: 785 W Hidden Creek Pkwy Ste 2100, Burleson, Texas, United States, 76028-5893

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