It's Just Lunch!

From: [redacted] <[redacted]@yahoo.com>Date: Thu, Mar 3, 2016 at 4:10 PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: Revdex.com <[email protected]>Dear Ms. [redacted],Here is the full text, I was not able to use the complaint manager screen. This letter is in response to IJL’s letter of February 29, 2016. Attached are the termination letter and the stamped envelope showing the date that I received the contract. On December 30, 2015 sometime between 7:00-8:30 pm, an IJL representative called me on my cell phone to sell me their services. My reply was that I would like to think it over and will let you know. Gina, the sales lady, however, kept talking non-stop.  She did not provide me with a copy of the contract to review beforehand, explain the terms of the contract or allow me time to review and understand the terms of the contract.  She was only interested in selling me IJL’s services. I was pressured to sign for their services over the phone without having any chance to review or understand the terms of their contract as I sat in the dark in my car one evening after work.  For there to me a valid contract there must be some meeting of the minds where both parties understand and agree to the terms of the contract.  This did not happen here.   After I signed up with IJL, I was promised that the contract would be mailed to me.  On January 7, 2016, I received the contract in the mail. As you can see, the envelope has a postage stamped of January 5, 2016. On the same day of the 7th of January, I got an email from Ashley telling me to report to the [redacted] restaurant in Cleveland, Ohio at 6:30 January 8, 2016.  This was the date that the “first service” was to be made available to me.  Around 12 noon Ashley called to confirm the appointment. I arrived at 6:15 pm at the restaurant I was directed to by IJL and waited until approximately 7:45 pm. No one arrived. I had waited for over an hour and half (1:30) for my date and no one showed up.  In other words, no service was rendered. When I arrived home on January 8, 2016, I immediately sent an email to Ashley informing her that the first service under the contract was not rendered. I then sent another email to Gina asking her to terminate my contract, informing her that the first service contract was never rendered and I have the right to cancel within seven days as stated in the contract. See email communications attached.  On January 9, 2016, I sent my termination letter via certified email to IJL in accordance with the terms of the contract. I received confirmation that my termination letter was received but have not yet received confirmation from Gina or Ashley that my visa credit card will be credited. I have absolutely no intention in working with IJL and am requesting that my credit card to be credited once for all.  I clearly and unequivocally communicated this to IJL with my termination letter.  Despite this, IJL states I am still a client and have placed my account on hold.  IJL can believe what it wants.  This does not change the fact that I effectively terminated the contract in accordance with their own terms.   Please note paragraph 8 on page 2 of the contract which reads as follows:  "Client may terminate this Agreement at any time until midnight of the third (3rd) business day after the date on which the first service under this Agreement is available, and if the service that is the subject of this Agreement is not available on the date that Client signs this Agreement, Client has until midnight of the seventh (7th) business day after the date on which the service under this Agreement is available to cancel the Agreement."  When I entered the contract, I specifically asked when the first service (my first “blind date”) would be available. I was told that no immediate openings were available due to the New Year and that I would have to wait a couple of weeks because of the Holidays. Clearly, first service was not available on December 30, 2015. IJL may have made an attempt to provide a “first service” on January 8, 2016, however, that service was never rendered.  IJL might have made a couple of phone calls to find someone who would not show up to meet me on a blind date.  Certainly, this effort is not worth $3,000.00 of my hard earned money.   Since the first service date was never available on December 30, 2015 or January 8, 2016, the 7 day termination period applies.  This rule sates that I may terminate until midnight of the 7th business day after the date on which the service under the Agreement is available.  This date of available service was supposed to be January 8, 2016.  However, the blind date never showed up.  I immediately terminated the contract on the same day.  It is unbelievable that IJL won’t adhere to the terms of their own contract.   Furthermore, the 3-day termination clause was an impossible condition to adhere to.  This provision requires physical delivery of the termination letter to its address in Independence, Ohio to terminate it (see paragraph 8 on page 2 of the contract).  However, IJL did not mail the contract to me until January 5, 2016 (see attachment) and I did not receive it until January 7, 2016.  How can I possibly have terminated the contract by January 5, 2016, when I did not have the contract and termination letter until January 7, 2016. Without a copy of the physical contract and termination letter in my possession, it was impossible for me to terminate the contract any earlier.    I simply want my account credited for the entire amount of $3,000.00.  No service was rendered. It is completely unjust and unconscionable that IJL they withhold my own hard earned money, $3,000.00, from me for service that never was or will be rendered.Thank you![redacted]

I am writing in response to the complaint made by [redacted].  Mr. [redacted] became an It’s Just Lunch (IJL) Client and signed a contract on 12/30/2015 (attached.)  In his complaint, Mr. [redacted] states that he never signed the contract. This is a false statement. Mr. [redacted] was sent a...

contract via email – which is standard IJL practice – and he signed it by typing in his own name (first, middle and last name) and his driver’s license number.   We aren’t privy to a someone’s middle name or driver’s license information, therefore, we could never have completed that information, proving that Mr. [redacted] is not being truthful in his statement.  A copy of his signed contract was mailed to him, per his request, however a signed copy of the contract was immediately emailed to him after he signed it as well. (The size of the font is standard and clear – copy of his signed contract included with this response.)  The cancellation policy states that the Client may terminate the contract until midnight of the 3rd business day after the date on which the first service is available.  Our services begin the minute the prospective Client decides to become a Client.  Within minutes of the interview being complete – which was the same day the contract was signed, in this case, 12/30 – Gina begins selecting matches for the Client.  Once the matches are selected, the Advisor contacts both sides of the match, tells them about each other, reviews any questions, gathers availability from each person, coordinates the best day, time and location based on the two busy schedules, confirms the date with both people via phone and email, works with the restaurant one-on-one to make sure they have the information for the date, and remind both Clients about the date the day before.  As you can see, an abundance of “service” is provided prior to the actual first date that occurs on the membership.  Mr. [redacted]’s cancelation window went until the end of the business day on 1/5/16. It's unfortunate that Mr. [redacted] has chosen to provide the Revdex.com with inaccurate information, however, it doesn’t change the fact that he is a Client and we are willing to and would like to work with him when he is ready.  When Mr. [redacted] originally voiced his concerns to us, we attempted to resolve any issues he may have had and move forward, however, he refused to speak with anyone.  At that time, his membership was placed on a courtesy hold until he contacts us (for up to 6 months.)  A letter was mailed to him on 2/3/16 confirming that this action was being taken.  We have not heard from him and his membership is still on hold as of today.   Please let me know if there is anything additional that I can provide in this situation.

I am writing in response to the complaint made by [redacted]. Ms. [redacted] became an It's Just Lunch (IA) Client and signed a contract on 5/13/2015 (attached.) She purchased a 6-month membership. Leading up to the date of this ori[redacted]l complaint, Ms. [redacted] had been on three dates in 2 months....


Upon being altered to Ms. [redacted]'s concerns via this complaint, we contacted her immediately to review her dates and concerns. [redacted], our lead matchmaker, spoke with her on 7/22. During their conversation, they reviewed Ms. [redacted]'s profile and specifics that she would like us to focus on during matching. Also, [redacted] discussed her most recent date and the feedback surrounding Ms. [redacted]'s thoughts. They agreed that the match may not have been the best fit. [redacted] added an additional month of active dating time to her membership at that point, in order to provide her with more chances to meet additional matches.
Following their conversation, [redacted] selected Ms. [redacted]'s next match. They agreed during the conversation that Ms. [redacted] would come back in to the office for an additional in-person interview with [redacted] following the date with the next match. Because Ms. [redacted]'s original matchmaker, [redacted], had unfortunately moved on from IJL (which is just the nature of running a business, not a reflection of the service itself), [redacted] wanted the opportunity to meet with Ms. [redacted] in-person and take her feedback to help restore her faith in the IJL process.
During that in-person interview, Ms. [redacted] indicated that she had a good time with her fourth date and the feedback was positive. After her next date, her fifth, Ms. [redacted] provided feedback that the date had been okay, although he did not seem into the dating process. She indicated she wanted to focus on someone with a similar education level and cultural interests.
The timeline of Ms. [redacted]'s membership shows that, because this is dating, this is not a process that is predictable or unemotional. It is our goal to use the criteria discussed in our interview process as a guideline in selecting matches and then to build off of the feedback they provide after each of those matches to help us fine-tune moving forward. This is exactly what has happened so far in Ms. [redacted]'s membership. We can't guarantee chemistry or second dates; what we can promise is that we will listen to, take note of and apply the feedback we receive during a Client's membership to help move forward in a positive direction.
As of today, Ms. [redacted]'s membership is continuing to move forward and she is utilizing her dating time.
Please let me know if there is anything additional that I can provide in this situation.

I joined It's Just Lunch on 9/10/2013. I paid $2,300.00 for their dating service. It was sold to me as a customized matchmaking service, but it has turned out to be anything but. They do not have a large enough dating pool here in Reno, so they have matched me with men who do not have the attributes that I told them were important to me. For example, I am 58 and they have consistently tried to match me with men who are over 70 years old. I have tried to get out of my contract with them, but they have been adamant that is not an option.Not only have they not provided the quality of service they promised, it has now been almost two years since I signed up. I bought the silver-premier membership, which guarantees membership for 12 months or 5 dates, whichever comes later. When I signed up, I was told verbally that the dates would all occur within a years time. It is going on two years and I am still owed 2 dates. I have contacted my "dating representative" twice (he/she is based in [redacted] and changes every few months, so I never know who to speak to) in writing and asked when I will get my dates, and gotten no reply. I then contacted the corporate office to inquire and share my frustration, and was treated rudely and still, months later, I have not received my dates. I realize I was stupid in signing a contract that was one-sided and open-ended, but to me, this is simply a shoddy business. I don't feel I have any recourse other than to make a complaint with you and hopefully spare anyone else from spending money on this fraudulent matchmaking service. They not only did not provide the service they verbally promised me, they have not lived up to their side of the contract and show absolutely no indications that they ever will.Product_Or_Service: matchmaking servicesAccount_Number: [redacted]Desired SettlementI'd like a prorated refund for the two dates that were promised, but not provided. I paid $2300.00 for 5 dates and received 4. One was so inappropriate that the dating representative promised to add an additional date to my service, so I am still owed two. If I take off $300 for administrative costs, that leaves $400 per date. Since I am owed two, I think I should receive an $800 refund for services not provided.Business Response It's Just Lunch regrets to learn of any dissatisfaction the consumer experienced with her membership as this is not the norm with IJL. The consumer's membership was expired due to time and dates exceeded. We contacted her to discuss the concerns above, offered an additional opportunity to date as a resolution which the consumer declined. We wish her the best in the future and consider the matter resolved since the consumer declined our offer to continue the dating process. Thank you. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The representative from the company is now telling me that the two dates that they arranged for me which I cancelled and did not attend counted towards my total number of dates. This is NOT what I had been told previously. Each of my dating representatives told me that I still had more dates left on my contract. None of them ever said that if I cancelled a date I would be penalized for it. I asked specifically several times, and that is what I was always told, even when I had a new representative. I repeat, none of the representatives ever told me that a cancelled date would count against my total number of dates. This so called policy is also not stated in my contract. I explained this all to the person handling my complaint, but she wouldn't acknowledge it or give it any validity, even though it had been my direct experience with her company. I reiterated with her that since it is now a year past the end of the contract, that I wanted a prorated refund for the two dates that I was still owed. Even though she refused to acknowledge that I was owed any dates, she offered to give me two additional dates, which I refused, since the quality of the dates I had been given so far was not what they had promised me originally and I had no desire to put myself through any more of their "service". I will also add that the representative's attitude was aggressive and bullying, which has been my consistent experience with the way this company handles complaints. I feel I have been cheated and not given the service that was promised, both quantitatively and qualitatively, but I don't wish to expend any more energy trying to fight with them, so I am moving on. However, I have researched this company online and read about many more instances of similar and even worse behavior from IJL both here and nationally. It disturbs me that this company is continuing to operate without, apparently, having to be accountable to their customers.Final Business Response It's Just Lunch has satisfied the terms of the consumer's membership agreement. The consumer's agreement stated " IJL introduces members based on the judgment of IJL's employees who may take into account the general criteria and guidelines specified by its members ("Date Introductions"). Client shall be solely responsible for his/her interaction with other IJL members. IJL makes no guaranties or warranties with respect to these Date Introductions." IJL arranges the dates, however, if the consumer cancels the date, it is still an introduction that IJL has presented and arranged for them to attend under the terms of the membership agreement. We appreciate the time the consumer has taken to express her experience and wish her the best in the future.

Complaint I am entirely dissatisfied with the quality of the contracted services, and feel I was misled by the salesperson. I feel I was taken advantage of.I signed a 6-month agreement with this company on 3/10/16 for matchmaking services, and ultimately canceled payment 3 weeks later when I realized that it was not worth the $2,800 had I paid. Not only did the salesperson ([redacted]) employ deceptive sales practices, but I was extremely dissatisfied with the overall pace and quality of service that I thought I had signed up for. It took them almost 1 full month to set up my first date, and then the woman canceled the date with 1 hour's notice. For a service that costs $2,800 for 6 months, I was expecting a very high level of service, and really just feel I was misled from the start, and feel entirely taken advantage of. The company just settled a class action lawsuit with consumers, and the overall online sentiment of this company with previous clients is appalling. I feel completely defrauded here, and have no intention of ever paying this company under the original terms of the contract. Desired SettlementThe company has attempted to bill me again for the contracted amount of $2,800, but I will continue to dispute that amount and just refuse to pay it. This company's service is not even remotely worth the cost of it, and they have angered multitudes of consumers in a similar way. I'd like the company to stop harrassing me for payment, or I'd be happy to contact a major media outlet such as the [redacted] or [redacted], for example.Business Response It's Just Lunch regrets to learn of any dissatisfaction the consumer has experienced with IJL as that is not the norm. Currently the consumer has filed a chargeback with his credit card company and IJL does not have the funds pertaining to the consumer's membership. We are working with his credit card company to resolve directly. Once resolved we look forward to providing a positive dating experience. Thank you.