It's Just Lunch(IJL)

I joined IJL 9/30/18 during a phone call when I was promised:

1. You WILL go on dates.
2. You will ONLY be matched with men serious about finding a partner.
3. IJL will do ALL the work so you can relax.

10/12/18: My matchmaker Natalie sends my first match. I give date options for 3 weeks.

10/31/18: Natalie never responds. I ask if I should send more dates. She says yes. I send date options for 4 weeks. Natalie never initiates contact after that.

11/8/18: Another matchmaker Jasmine sends a new match. I ask what happened to the first one but she doesn't acknowledge my question. I send 4 weeks of date options.

11/15/18: I find out my first date will be 11/30/18.

11/30/18: My match cancels. I'd arranged and paid for a babysitter for the night. No apologies from Jasmine. She pressures me to reschedule for the weekend. I tell her I don't want to date someone who cancels at the last minute. I'd been with IJL for 2 months, had wasted enough time/money, and had 0 dates. I tell Jasmine/Natalie I want to cancel and get a refund. Natalie responds that she is working on my next match. She doesn't acknowledge my dissatisfaction or request for a cancellation/refund. Nobody from IJL speaks to me for over 2 months.

1/27/19: I call IJL to complain and ask for a cancellation/refund again. I'm told that only Natalie can help. I'm sent to Natalie's voicemail but she doesn’t answer or return my calls. I send another email.

1/28/19: Natalie calls and says she's not the one to talk to about cancellations/refunds. She says a supervisor will call in 48 hours. Still no apologies.

1/31/18: A supervisor calls 24 hours late. He apologizes but refuses my request. He says they can't do refunds. The contract I signed disproves this. I ask him to cancel my membership. He refuses. He is in a hurry to get off the phone, and tells me that my next match will be coming soon.

This company is a scam. They prey on optimists. Please help me and other potential victims from being prey to their scheme.

Thank You

My entire experience with *** has been awful. It's been awful to the point that I have left conversations crying more than not. I have been lied to, laughed at, yelled at, and hung up on. I was told that hundreds of men that met my criteria were located in my area and was promised multiple dates as soon as the following week. That is untrue. I was told that my personal information would not be given out without my permission...I was recently informed that my profile had been given out on multiple occasions. The lack of communication is unbelievable. I can't get anyone on the phone other than Customer Service. When I finally am able to speak to a manager they do not listen to my concerns. Instead the managers yell at me, laugh at me, lie to be and/or hang up on me. Records of these conversations (at least one in particular that I know of) have not been recorded. Voicemails and emails are supposed to be responded to within 24 business hours. My last email was blatantly ignored and it took me weeks to get a manager on the phone (I had to call, they did not call me) and she did not have time to address my issues. This resulted in her hanging up on me. During my membership, I went on one date. He was CLEARLY not a good fit (not just appearance, but also personality and interests). It seems that they randomly pair people, which isn’t what I was promised when I signed up. I was told that confidential information would not be distributed but I received a profile with the gentlemen's first and last name within the subject line of the email. *** has caused me nothing but anger and distress. The way *** employees treats their clients is just cruel. Even when I was totally onboard with *** they were impossible to reach and annoyed to be bothered when I was able to talk to them. Now that I am asking questions and demanding fair treatment they are being impossible. I have been deceived and now I am being dodged to avoid the situation. It is a waste of $2,800.

last several years company constantly calls soliciting business and money from me for dating services I am not interested in. they have been told to stop calling. there are several people who call "Trey" and "stephanie" and "amber" and "Brittany" (similar spelling) who calls and leaves messages