Dear [redacted] Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that I have shared your comment with our director of guest servicesShe will check on it and it will be addressedIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off bar rate during your next stay when you book directly with us in When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at [redacted] Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want a full refundI did not stay thereI will never go back there again! I was lied to and stolen from.I am not interested in discounts, coupons, or any form of bribery! I want my money back Regards, [redacted]
It already shows that you stayed in other hotels in the dells for the same nights which is impassibleThis maybe the 3rd hotel you booked since you already showed that you can stay in place at same timeI am not sure how your travel plans wereBut my record shows that you were at the hotel for entire stayUnless you have something from our hotel showing that you have checked out and refunded, charges staysThank You [redacted]
We have talked to expedia and shared all the information we haveYou will need to talk to expedia regarding your reservationPer our contract with expedia, we can not share your reservation detailsWe have done what expedia has sent to us and as they sent to usI do apologize for the inconvenianceBut there is nothing we can do on this reservationIf you would like, I can offer you 15% discount on your next reservation when you book directly with the hotelSincerely, Prince ***, GM
Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to usI have looked into your reservations and found that you had non-cancellable reservation via hotels.comOne of them was no show and the 2nd one that you stayed inAs courtesy to you, we refunded you for the no-show reservation On the second reservation you did stay and was charged for both night of your stay as stated on your reservationFor your convenience I have enclosed both of your reservation folio with courtesy refund for no-show for the first reservation and charges for your 2nd reservation that you stayedYou can see the check in and check out time on the second reservation folioAlthough we have already refunded you for one night on your first reservation and can not do anything else for the second reservation, we would like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist youIf you would like a copy of the rules and regulation of your reservation, please contact hotels.com for a copyIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitSincerely, [redacted] General Manager Econo Lodge Wisconsin Dells
Dear [redacted] ***: Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments and issues will be addressedIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, Prince [redacted] General Manager Econo Lodge Wisconsin Dells
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want all my money back not just one day and compensated for my last minute change of hotel I was there minutes and didn't even unload the car Blood on the sheets and a window that is locked with a coat hanger Also your outside security door does not work These things are a major safety and security problem that I did not want to expose my children to I have never stayed in a hotel more filthy Regards, [redacted]
Dear Mrand Mrs [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Although we cannot refund your stay as requested, we would like to provide you with a 15% discount off rack rate during your next stay, valid till end of When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####Sincerely, [redacted] ***General Manager
Your reservations were made through hotels.com and that's who you should contact for the error if anyI have sent you the information that I hadI can assure you all those information is validIf you wish, you can have your attorney look into them along with policy that you will find on both of your reservation confirmation email sent from hotels.comI am sorry that you feel that wayBut there is nothing else we can doMy offer on my last email is more then fairWe still hold the right to charge for the no show and withdraw our 15% discount on your next stayI hope you look into information sent on the last email and contact hotels.com if neededThank You [redacted] ***
Thank you for this update I wanted to let you know that I contacted the EconLodge corporate headquarters and this particular location is "on their radar" They agreed to refund my money I am happy with this resolution but would encourage you to remove or flag this location on your web site.Thank you for your attention to my situation.Sincerely, [redacted]
When I sent you that offer the first time, I thought it was more then fairSpecially when you were already given a discount before you even filed formal complaintI have checked the room on the day of your check outIt was not bad as you describedIf it was not rentable, we would not rent that roomFurthermore, why would you stay in a room that was as bed as you described it? Did not have any problem till after check outIf you did not want to stay in that room then we would be more then happy to give you a full refundAt this point, there is nothing further we can offerOur offer stands at what was on my emailSincerely [redacted] ***, GM
Dear Ms [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments were shared with our maintenance and housekeeping staff and these issues has been addressed.In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stayThat is addition to 10% discount that you have already receivedWhen calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.Sincerely, [redacted] ***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter For me to say that I accept the response would be contrary to what I believe is fair and right, and I just can't do that For the hotel to offer me a 15% discount on my next stay is absolutely ludicrous I know I am not going to get any kind of satisfactory result from the hotel by rejecting the response After my long list of complaints and what I believe are health code violations, what makes them think I would ever, ever stay at that hotel again??? It is insulting that I was offered a discount to return This is their way of ignoring the whole situation and not addressing my concerns
The claims of a "No show" are 100% inaccurateWe never booked our stay for 12/13/& 12/14/Nor did we ever agree to be charged for that dayThis was an error completely on Econo Lodge/ HotelsMy wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/We paid Econo Lodge in advance only to stay on 1/15/& 1/16/Upon arrival to Econo Lodge on 1/15/16, we were checked into room Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be stayingWe were at oconolodge for a total of maybe minutesShe stated that the company has been short staffed and that is why the room was not cleaned to satisfactionThey do not have the personnel to upkeep there hotel per her wordsShe said she could not issue a refund because she did not have the privilegesMy wife and I were then burdened at 9pm after driving hours to find another hotel to stay in(Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove ways from Sunday that we went elsewhere for the 15th&16thPlease feel free to view the link below on the condition of the roomI may have an attorney look further into this case if Prince is unwilling to resolve his statementsPlease see the link below.https://www.youtube.com/watch?v=8LGoGmJ2QZQ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Mr [redacted] did send me this exact same response in an email in September which I replied to him stating this was an unsatisfactory response to my complaint I paid $to say at his facility and want a full refund for my stay 15% off ($23) off my next visit is insulting and unsatisfactory because I would never stay at his hotel again due to the condition of the hotel and the customer service receivedI have attached my initial letter to corporate as well as email correspondence between myself and Mr*** If you require additional information, do not hesitate to contact me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This reply is unacceptable It is the SAME response that Prince [redacted] has posted to multiple complaints on different review sites I have found on the web for the past TWO YEARS! Clearly there have not been improvements to the situation Talk is cheapthis hotel did not provide the service they advertise or which could be reasonably expected by a paying customer.As I mentioned, the room had already been paid for and it was 10:30pm at night There were NO vacancies at the Wisc Dells that weekend which was why I was unable to make other lodging accomodations Yes, I slept in the bed....I did not have a complete set of linens....and when I did get linens it was having had to ask for them several times and to WAIT I paid for a room to sleep and bathe in The motel advertised cable TV The room was NOT cleaned properly; the TV did not have cable; I was never provided bathing towels; the bathroom was not cleaned and I was unable to bathe They claimed their dryer was broken and hence the delay in linens and towels I would have thought that would be addressed by my second night Day #I returned at 10:30pm...really no other choice for alternate accomodations if there were any in town If proper service was provided on Day #I would not be pursuing this.There was noone in the hotel able to address my concerns....This entire hotel continues to provide lip-service and cheap talk and that is NOT acceptable It is time for someone with authority to fix this situation!Again, why does it take the Revdex.com to have Prince [redacted] address my concerns? I left a note with my contact info He has yet to contact me directly It is easy to hide behind "cheap talk" and to gloss over the real issue I did not receive the service I paid for and will be satisfied with nothing less than a full refund [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Sorry to hear that you had some issue during your stayBut I do show that you stayed nights at our hotelI am attaching the folio that will show your check in date and time along with your check out date and timeThis also has all of your charges on itPlease look into thisIf it would make you happy, I can offer you 15% discount on your next stay at our hotel to show a better experienceSincerely, [redacted] ***, GM
Thank You for your paitenceI have looked into this and see there was a charge for no-showBut I waved it and gave you a refund of $back to your visa cardYou should be able to see that available tomorrowSomtimes it may take days for your bank to make it availableSincerely [redacted] [redacted] **
Dear Mr***: Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible Please know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basisYour reservation was for nights and your cancellation period is hours prior to your check in datePlease check your reservation rulesIf you would like another copy, please let us knowPlease know that your comments and issues will be addressed In an effort to compensate you for your experience, we have refunded your card $on July 4th, In addition, we would like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist you It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit If I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Dear [redacted] Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that I have shared your comment with our director of guest servicesShe will check on it and it will be addressedIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off bar rate during your next stay when you book directly with us in When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at [redacted] Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want a full refundI did not stay thereI will never go back there again! I was lied to and stolen from.I am not interested in discounts, coupons, or any form of bribery! I want my money back Regards, [redacted]
It already shows that you stayed in other hotels in the dells for the same nights which is impassibleThis maybe the 3rd hotel you booked since you already showed that you can stay in place at same timeI am not sure how your travel plans wereBut my record shows that you were at the hotel for entire stayUnless you have something from our hotel showing that you have checked out and refunded, charges staysThank You [redacted]
We have talked to expedia and shared all the information we haveYou will need to talk to expedia regarding your reservationPer our contract with expedia, we can not share your reservation detailsWe have done what expedia has sent to us and as they sent to usI do apologize for the inconvenianceBut there is nothing we can do on this reservationIf you would like, I can offer you 15% discount on your next reservation when you book directly with the hotelSincerely, Prince ***, GM
Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to usI have looked into your reservations and found that you had non-cancellable reservation via hotels.comOne of them was no show and the 2nd one that you stayed inAs courtesy to you, we refunded you for the no-show reservation On the second reservation you did stay and was charged for both night of your stay as stated on your reservationFor your convenience I have enclosed both of your reservation folio with courtesy refund for no-show for the first reservation and charges for your 2nd reservation that you stayedYou can see the check in and check out time on the second reservation folioAlthough we have already refunded you for one night on your first reservation and can not do anything else for the second reservation, we would like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist youIf you would like a copy of the rules and regulation of your reservation, please contact hotels.com for a copyIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitSincerely, [redacted] General Manager Econo Lodge Wisconsin Dells
Dear [redacted] ***: Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments and issues will be addressedIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, Prince [redacted] General Manager Econo Lodge Wisconsin Dells
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want all my money back not just one day and compensated for my last minute change of hotel I was there minutes and didn't even unload the car Blood on the sheets and a window that is locked with a coat hanger Also your outside security door does not work These things are a major safety and security problem that I did not want to expose my children to I have never stayed in a hotel more filthy Regards, [redacted]
Dear Mrand Mrs [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Although we cannot refund your stay as requested, we would like to provide you with a 15% discount off rack rate during your next stay, valid till end of When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####Sincerely, [redacted] ***General Manager
Your reservations were made through hotels.com and that's who you should contact for the error if anyI have sent you the information that I hadI can assure you all those information is validIf you wish, you can have your attorney look into them along with policy that you will find on both of your reservation confirmation email sent from hotels.comI am sorry that you feel that wayBut there is nothing else we can doMy offer on my last email is more then fairWe still hold the right to charge for the no show and withdraw our 15% discount on your next stayI hope you look into information sent on the last email and contact hotels.com if neededThank You [redacted] ***
Thank you for this update I wanted to let you know that I contacted the EconLodge corporate headquarters and this particular location is "on their radar" They agreed to refund my money I am happy with this resolution but would encourage you to remove or flag this location on your web site.Thank you for your attention to my situation.Sincerely, [redacted]
When I sent you that offer the first time, I thought it was more then fairSpecially when you were already given a discount before you even filed formal complaintI have checked the room on the day of your check outIt was not bad as you describedIf it was not rentable, we would not rent that roomFurthermore, why would you stay in a room that was as bed as you described it? Did not have any problem till after check outIf you did not want to stay in that room then we would be more then happy to give you a full refundAt this point, there is nothing further we can offerOur offer stands at what was on my emailSincerely [redacted] ***, GM
Dear Ms [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments were shared with our maintenance and housekeeping staff and these issues has been addressed.In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stayThat is addition to 10% discount that you have already receivedWhen calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.Sincerely, [redacted] ***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter For me to say that I accept the response would be contrary to what I believe is fair and right, and I just can't do that For the hotel to offer me a 15% discount on my next stay is absolutely ludicrous I know I am not going to get any kind of satisfactory result from the hotel by rejecting the response After my long list of complaints and what I believe are health code violations, what makes them think I would ever, ever stay at that hotel again??? It is insulting that I was offered a discount to return This is their way of ignoring the whole situation and not addressing my concerns
The claims of a "No show" are 100% inaccurateWe never booked our stay for 12/13/& 12/14/Nor did we ever agree to be charged for that dayThis was an error completely on Econo Lodge/ HotelsMy wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/We paid Econo Lodge in advance only to stay on 1/15/& 1/16/Upon arrival to Econo Lodge on 1/15/16, we were checked into room Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be stayingWe were at oconolodge for a total of maybe minutesShe stated that the company has been short staffed and that is why the room was not cleaned to satisfactionThey do not have the personnel to upkeep there hotel per her wordsShe said she could not issue a refund because she did not have the privilegesMy wife and I were then burdened at 9pm after driving hours to find another hotel to stay in(Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove ways from Sunday that we went elsewhere for the 15th&16thPlease feel free to view the link below on the condition of the roomI may have an attorney look further into this case if Prince is unwilling to resolve his statementsPlease see the link below.https://www.youtube.com/watch?v=8LGoGmJ2QZQ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Mr [redacted] did send me this exact same response in an email in September which I replied to him stating this was an unsatisfactory response to my complaint I paid $to say at his facility and want a full refund for my stay 15% off ($23) off my next visit is insulting and unsatisfactory because I would never stay at his hotel again due to the condition of the hotel and the customer service receivedI have attached my initial letter to corporate as well as email correspondence between myself and Mr*** If you require additional information, do not hesitate to contact me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This reply is unacceptable It is the SAME response that Prince [redacted] has posted to multiple complaints on different review sites I have found on the web for the past TWO YEARS! Clearly there have not been improvements to the situation Talk is cheapthis hotel did not provide the service they advertise or which could be reasonably expected by a paying customer.As I mentioned, the room had already been paid for and it was 10:30pm at night There were NO vacancies at the Wisc Dells that weekend which was why I was unable to make other lodging accomodations Yes, I slept in the bed....I did not have a complete set of linens....and when I did get linens it was having had to ask for them several times and to WAIT I paid for a room to sleep and bathe in The motel advertised cable TV The room was NOT cleaned properly; the TV did not have cable; I was never provided bathing towels; the bathroom was not cleaned and I was unable to bathe They claimed their dryer was broken and hence the delay in linens and towels I would have thought that would be addressed by my second night Day #I returned at 10:30pm...really no other choice for alternate accomodations if there were any in town If proper service was provided on Day #I would not be pursuing this.There was noone in the hotel able to address my concerns....This entire hotel continues to provide lip-service and cheap talk and that is NOT acceptable It is time for someone with authority to fix this situation!Again, why does it take the Revdex.com to have Prince [redacted] address my concerns? I left a note with my contact info He has yet to contact me directly It is easy to hide behind "cheap talk" and to gloss over the real issue I did not receive the service I paid for and will be satisfied with nothing less than a full refund [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Sorry to hear that you had some issue during your stayBut I do show that you stayed nights at our hotelI am attaching the folio that will show your check in date and time along with your check out date and timeThis also has all of your charges on itPlease look into thisIf it would make you happy, I can offer you 15% discount on your next stay at our hotel to show a better experienceSincerely, [redacted] ***, GM
Thank You for your paitenceI have looked into this and see there was a charge for no-showBut I waved it and gave you a refund of $back to your visa cardYou should be able to see that available tomorrowSomtimes it may take days for your bank to make it availableSincerely [redacted] [redacted] **
Dear Mr***: Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible Please know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basisYour reservation was for nights and your cancellation period is hours prior to your check in datePlease check your reservation rulesIf you would like another copy, please let us knowPlease know that your comments and issues will be addressed In an effort to compensate you for your experience, we have refunded your card $on July 4th, In addition, we would like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist you It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit If I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***