Iver H. Carlson & Son, Inc.

Mrand Mrs***,
I want to express my appreciation for you bringing your concerns related to the difficulty you experienced in finding a new primary care provider to our attention. We take all patient feedback very seriously and use it in our ongoing improvement efforts. Ms
***, thank you for speaking with our ambulatory practice manager Ms***. Your comments were useful and have already helped to shape a new practice for assisting patients with finding a primary care provider in an efficient manner. You have helped us to better serve our community and for that we are grateful. I am very sorry that we failed to meet your expectations, but I am confident, if given the opportunity, we will be able to not only meet, but exceed your expectations in the future. Should you have any concerns in the future I hope you will call on Carilion's Patient Advocacy program to assist you. Thank you for being a part of our Carilion Clinic family
*** ***
Director, Patient Advocacy
Carilion Clinic

Mr. [redacted],
I was saddened to hear your experience at Carilion Clinic was anything but exceptional.  We take all complaints very seriously.  A thorough review of your concerns has been conducted and the results are being mailed to your address of record.  Should you have any...

questions or concerns when you receive your follow-up, I hope you will call on the Office of Patient Advocacy at [redacted].  Thank you for sharing your thoughtful feedback to help us learn and grow to better meet the needs of the communities we serve.
Sincerely,
Carilion Clinic Patient Advocacy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for talking with me this morning to resolve the concerns you had about canceling your Carilion Clinic Wellness Center membership.  I am sorry there was confusion about the dates and how to go about doing that, but I am thankful that we were able to talk so we could come to a...

resolution. 
Sincerely,
Patient Advocacy
Carilion Clinic.

I was saddened to hear you had concerns with your bill.  It is my understanding you have had your concerns addressed by the manager of [redacted] credit services and there is a plan in place for resolution.  Thank you for working with the billing team to resolve this matter.  Should you...

have any further questions or concerns please reach out to our patient advocacy department directly at [redacted]Sincerely,Carilion ClinicPatient Advocacy