At first, the service was greatThe owner came out to my location to give an estimate and explained exactly what the cleaner would doShe also stated the job would take about hoursThe cleaners arrived minutes late (not a big deal) but took only hour and 45mins to clean the apartmentThey "halfway" cleaned and when asked to go over certain areas, they began to complainThey became frustrated and started talking badly among themselves in SpanishAlso, both of the workers that reported for the job were short in heightThey did not bring a ladder or step stool to clean areas that they could not reach and when asked about the cleaning fans and higher areas, stated they cleaned itI was also told that they would clean the floors, dishwasher and ovenThey brought cloths and no brillo pads or hard cleaners for these areasI was told they would clean inside the windows and doors and there was cleanly dirt visible in those areas when they were "finished"They had to be asked to clean inside the closet, the oven and dirt on the floorsThey actually left before the job was completed and when instructed to come back, continued to speak in Spanish negatively among themselves (they did not know that we could understand them) and had a serious attitudeThey still didn't do the job up the standard of the over $that they were paid
At first, the service was greatThe owner came out to my location to give an estimate and explained exactly what the cleaner would doShe also stated the job would take about hoursThe cleaners arrived minutes late (not a big deal) but took only hour and 45mins to clean the apartmentThey "halfway" cleaned and when asked to go over certain areas, they began to complainThey became frustrated and started talking badly among themselves in SpanishAlso, both of the workers that reported for the job were short in heightThey did not bring a ladder or step stool to clean areas that they could not reach and when asked about the cleaning fans and higher areas, stated they cleaned itI was also told that they would clean the floors, dishwasher and ovenThey brought cloths and no brillo pads or hard cleaners for these areasI was told they would clean inside the windows and doors and there was cleanly dirt visible in those areas when they were "finished"They had to be asked to clean inside the closet, the oven and dirt on the floorsThey actually left before the job was completed and when instructed to come back, continued to speak in Spanish negatively among themselves (they did not know that we could understand them) and had a serious attitudeThey still didn't do the job up the standard of the over $that they were paid