Ivinson Memorial Hospital

October 29, 2015RE: Better Business Bureau complaint from [redacted] To Whom It May Concern:Ivinson Memorial Hospital is in receipt of a complaint [redacted] submitted on October 26, to the Revdex.com regarding a medical debt for his spouse in the amount of $On July 9, 2015, we provided medical services for Mrs [redacted] As a service provider, we are required to complete and code the services per the referring Physician’s order In Ms [redacted] ’s case, this was done and billed out to her insurance correctlyOn October 05, Mr [redacted] contacted our billing agency stating he needed the visit recoded under maternity care This information was relayed to Ivinson on October 13th, the account was reviewed and determined to be coded correctly per the referring physician’s order As a service provider, we are unable to change any coding from a physician On October 15th, the billing agency called and again spoke to the patient’s husband They explained the hospital could not change the coding Corrected coding must come from the ordering physicianThis account is currently on hold and as a courtesy; Ivinson has reached out to the ordering physician for a corrected order Per the nurse at the ordering physician’s office, they can provide a maternity code for the services Once the corrected order is received, the claim will be resubmitted to the patient’s insurance We have attempted to contact the patient to inform her of this outcome but have been unable to reach her as of todayIvinson expects this corrected claim to resolve this individual’s concerns If Mr [redacted] would like to contact us directly, our billing department can assist him with any future concerns at 307-755-4380.Regards,Andrea L***, MBADirector, Patient Financial ServicesIvinson Memorial Hospital

Thank you for the opportunity to respond to the concern raised by Ms [redacted] Ms [redacted] did have surgery as she indicated At the time of the original bill, Ms [redacted] indicated she would make payments in the range of $125-per monthTo date, she has made those payments Unfortunately, there apparently was a miscommunication concerning the arrangementThe intent of the calls the patient is referring to were made to finalize a payment planAt this point the hospital has agreed to the $minimum payments per monthThe patient has been contacted and we have apologized for the misunderstanding Thank you again for the chance to remedy this situation

October 29, 2015RE: Better Business Bureau complaint from [redacted] To Whom It May Concern:Ivinson Memorial Hospital is in receipt of a complaint [redacted] submitted on October 26, to the Revdex.com regarding a medical debt for his spouse in the amount of $On July 9, 2015, we provided medical services for Mrs [redacted] As a service provider, we are required to complete and code the services per the referring Physician’s order In Ms [redacted] ’s case, this was done and billed out to her insurance correctly.On October 05, Mr [redacted] contacted our billing agency stating he needed the visit recoded under maternity care This information was relayed to Ivinson on October 13th, the account was reviewed and determined to be coded correctly per the referring physician’s order As a service provider, we are unable to change any coding from a physician On October 15th, the billing agency called and again spoke to the patient’s husband They explained the hospital could not change the coding Corrected coding must come from the ordering physician.This account is currently on hold and as a courtesy; Ivinson has reached out to the ordering physician for a corrected order Per the nurse at the ordering physician’s office, they can provide a maternity code for the services Once the corrected order is received, the claim will be resubmitted to the patient’s insurance We have attempted to contact the patient to inform her of this outcome but have been unable to reach her as of today.Ivinson expects this corrected claim to resolve this individual’s concerns If Mr [redacted] would like to contact us directly, our billing department can assist him with any future concerns at 307-755-4380.Regards,Andrea L***, MBADirector, Patient Financial ServicesIvinson Memorial Hospital

The timing of the complaint is interestingOn February 13, the date of the complaint, we had an extended conversation with the patient discussing this case and explaining to him that there was no further amount owing to IMHWe also agreed to forward all the explanation of benefits received by IMH
from the various insurance companies to himThese documents were sent out on February A complete detailed bill was forwarded to the patient in November as noted in his complaintIn addition, we apologized for any inconvenience he may have experiencedThe confusion resulted from two insurance companies acting as primary insuranceAfter we were informed about the *** *** insurance, the claims were sent out, but were improperly processed as primary insurance. *** *** reprocessed their payment creating small underpaymentsThis claim has since been reprocessed by them and the patient balance as of today is zeroThe explanation of benefits mailed to the patient from *** *** should help him should he desire to contact themWe are sorry this was not clear in the conversation we had with him on February

Thank you for the opportunity to respond to the concern raised by Ms. [redacted].  Ms. [redacted] did have surgery as she indicated.  At the time of the original bill, Ms. [redacted] indicated she would make payments in the range of $125-200 per month. To date, she has made those payments....

Unfortunately, there apparently was a miscommunication concerning the arrangement. The intent of the calls the patient is referring to were made to finalize a payment plan. At this point the hospital has agreed to the $125 minimum payments per month. The patient has been contacted and we have apologized for the misunderstanding.  Thank you again for the chance to remedy this situation.

October 29, 2015RE:  RevDex.com complaint from [redacted]To Whom It May Concern:Ivinson Memorial Hospital is in receipt of a complaint [redacted]
[redacted] submitted on October 26, 2015 to the Revdex.com regarding a
medical debt for his spouse in the...

amount of $41.00. On July 9, 2015, we provided medical services for Mrs.
[redacted].  As a service provider, we are
required to complete and code the services per the referring Physician’s
order.  In Ms. [redacted]’s case, this was
done and billed out to her insurance correctly.
On October 05, Mr. [redacted] contacted our billing agency
stating he needed the visit recoded under maternity care.  This information was relayed to Ivinson on
October 13th, the account was reviewed and determined to be coded correctly per
the referring physician’s order.  As a
service provider, we are unable to change any coding from a physician.  On October 15th, the billing
agency called and again spoke to the patient’s husband.  They explained the hospital could not change
the coding.  Corrected coding must come
from the ordering physician.
This account is currently on hold and as a courtesy; Ivinson
has reached out to the ordering physician for a corrected order.  Per the nurse at the ordering physician’s
office, they can provide a maternity code for the services.    Once the corrected order is received, the
claim will be resubmitted to the patient’s insurance.  We have attempted to contact the patient to
inform her of this outcome but have been unable to reach her as of today.
Ivinson expects this corrected claim to resolve this
individual’s concerns.  If Mr. [redacted]
would like to contact us directly, our billing department can assist him with
any future concerns at 307-755-4380.Regards,Andrea L[redacted], MBADirector, Patient Financial ServicesIvinson Memorial Hospital

October 29, 2015RE:  RevDex.com complaint from [redacted]To Whom It May Concern:Ivinson Memorial Hospital is in receipt of a complaint [redacted] submitted on October 26, 2015 to the Revdex.com regarding a
medical debt for his spouse in the amount of...

$41.00. On July 9, 2015, we provided medical services for Mrs.
[redacted].  As a service provider, we are
required to complete and code the services per the referring Physician’s
order.  In Ms. [redacted]’s case, this was
done and billed out to her insurance correctly.On October 05, Mr. [redacted] contacted our billing agency
stating he needed the visit recoded under maternity care.  This information was relayed to Ivinson on
October 13th, the account was reviewed and determined to be coded correctly per
the referring physician’s order.  As a
service provider, we are unable to change any coding from a physician.  On October 15th, the billing
agency called and again spoke to the patient’s husband.  They explained the hospital could not change
the coding.  Corrected coding must come
from the ordering physician.This account is currently on hold and as a courtesy; Ivinson
has reached out to the ordering physician for a corrected order.  Per the nurse at the ordering physician’s
office, they can provide a maternity code for the services.    Once the corrected order is received, the
claim will be resubmitted to the patient’s insurance.  We have attempted to contact the patient to
inform her of this outcome but have been unable to reach her as of today.Ivinson expects this corrected claim to resolve this
individual’s concerns.  If Mr. [redacted]
would like to contact us directly, our billing department can assist him with
any future concerns at 307-755-4380.Regards,Andrea L[redacted], MBADirector, Patient Financial ServicesIvinson Memorial Hospital

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]