Ivory Chevrolet

The company purchased a third party warranty without consent and they are withholding money from the cancellation of GAP insurance.
On 12/12/19 I purchased a 2020 Chevrolet Impala from Nalley. I advised Freddie ***, finance manager, to add General Motors major guard, bumper to bumper extended warranty to the contract. As a retiree of GM, factory warranties are discounted to employees. Freddie mentioned their third party warranty would cost less, I said no thanks, would pay the higher cost for GM warranty. When signing the contract I noticed Freddie placed Continental Warranty instead of GM. Reiterated no again and he changed it to Chevrolet warranty from GM. On 2/24/2020 I received correspondence from Continental Warranty for the first time. I paid the higher price for factory warranty, but got the UNAUTHORIZED CHEAP third party Continental warranty instead. Freddie *** will not returned calls, answer texts messages or emails.
On 1/11/2020 I went into the dealership to fill out paperwork to cancel my GAP insurance. Was told check would be mailed with three to four weeks. Six weeks has passed and no check. I called JM/S, the company that handled the GAP policy and was told by Shay the cancellation was effective 1/28/2020. The dealer will not refund the $995.00 that is due. I have called General Motors customer support office. Waiting for the customer experience manger to contact me. I would like the refund of warranty cost, cancellation of third party warranty without any penalties and the refund from GAP insurance cancellation.

I bought a car from them and I've been trying for 2 weeks to get information on where to get my tags the place they told me doesn't have my tags
I bought the car 11/15/19, and I've been calling since 12/23/19 following up because my temporary tag was expiring. I've been getting the run around for going on 3 weeks now. They told me the tag was in Michigan I called the loca DMV and they said that my tag wasn't there after verifying my VIN. I tried to call Nalley several times about this I simply want to pick up my license plate, they don't return phone calls and I'm tired of being put on the back burner. I spoke with Tatiana and she said she would call me back the following business day I called twice to speak with her and no return call. I'm honestly fed up and not even sure if they applied for my permanent tags. I don't want anything from them but my TAGS AND REGISTRATION TO MAKE MY CAR LEGAL! It's really ridiculous how they treat their customers. When I did the deal I explained that I have temporary residency in Georgia and would need to come pick my tags up in Georgia, they agreed and 2 months later here we are.

I believe my contract was wrote up incorrectly. I am not satisfied and I feel as though I have been ripped off.
I got a certified pre owned 2017 Chevrolet Equinox LT. The original contract number says N/A, the cr is XXXXXXX XXXXXX done on 4/20/2019. The supposedly new one was done on 4/22/2019 or 4/23/2019 I couldn't find it at the moment. The vehicle was on clearance for $20,000. On page 1 of 4 on The orginal one states that amount financed was $24,411.00 with a 7.23% annual rate. The Total sales price was $30,248.00. On page 2 of 4 it says the unpaid balance is $19,671.00 and with taxes and fees it added up to the $24,411.00. That made my car note $420.12 for 72 months. I saw online that same night and saw the e-price for $16,000 I went up there the next day or Monday for them to adjust it and my intrest rate went down to 6% and my car note went to $389 which it should be way cheaper. Plus they told me I was going to be financed through GM Financial but instead it went through a bank I never heard of called Citizens One Bank. I got the extended warranty as well. I tried to take it off. The dealership was like I would have to call Continental Warranty, I did they told me I had to go through the dealership, went up to the dealership and they said I had to wait 30 days... I continuously went up there trying to see why these numbers were not adding up right. I spoke to multiple people in the office. No help real help. I even made a complaint on there website, talked to a woman on the instant message chat and someone would contact me. Someone did but the guy thought I wanted to purchase a car. I told him the situation and he told me everything looked legit. So I am frustrated and unsatisfied. I tried to unwind every thing. No luck. My sales person told me I had 30 days to bring the car back. I didnt know it wasnt true until after the week I bought the car but even then I tried to give the car back day 3 4 5 but because it didnt feel right. They told me if my credit wasn't so good the process wouldn't have been so quick and I could've returned it. The only day I would've had to return the car was the next day.. I say I was told 30 days. They say the return policy is 3 days. The person who sold me the car was very nice, he was new. The person who wrote up the deal and did the numbers was a little aggressive. I went up there to speak to him and they told me the guy who helped me quit and the one who wrote it up got fired. Which I thought was un professional because they couldve said he was no longer with the company. I just want them to adjust the contract correctly, and take off the extended warranty, or just take the vehicle back with no impact on my credit.

My extended warranty was cancelled by Ivory Chevrolet for a sale unwound of my vehicle that I still have, without my permission.
I purchased my 2016 Chevrolet Malibu from Ivory Chevrolet on February 4th, 2017. I purchased an extended warranty for full bumper to bumper coverage for 60 months or 100,000 miles through this contract with Warranty Solutions, collected through Ivory Chevrolet and GM Financial. Three days after I purchased this vehicle, my warranty was cancelled by Ivory Chevrolet for a sale unwound, according to Warranty Solutions. After this cancellation, my lienholder GM Financial did not receive a refund for the warranty amount, neither did I. Furthermore, I have had my car for 2 years + and have never suggested that I would be returning the vehicle at any time. In January 2018, I received a new battery through the warranty, at least this is what I was told when my car was fixed by Ivory Chevrolet. Currently, my car is almost at 62,000 miles and I attempted to get the battery fixed for the car turning off in traffic without any correlated cause. When I brought the vehicle to a Chevrolet dealership in New York, I was told that my warranty was cancelled in 2017 by Warranty Solutions representatives. After trying to discover why my car warranty was cancelled, Warranty Solutions representatives told me that the warranty was cancelled 3 days after the purchase for a sale unwound, meaning that I returned the car. This concern has been occurring since the beginning of June, and since I could not get my car fixed through my warranty, I have been greatly accosted in unexpected expenses, including alternative transportation, storage fees for the vehicle, etc.

I purchased GAP Warranty when I purchased my 2014 Chevrolet Sonic 08/19/2016 it's not honored $895 charged to loan, dealership kept money & cancel GAP
I purchased GAP Warranty when I purchased my 2014 Chevrolet Sonic 08/19/2016 the warranty is not HONORED now that it's needed; I paid $895 charged to my loan, the dealership (Ivory) kept money and cancel my GAP. The dealership, previously Ivory Chevrolet, which went out of business in 2016, the dealership new name is Nalley Chevrolet; that stated they kept no records from previous owner and could not do anything about it; yet most of the same people work there and all phone numbers are the same. I have no way to reach previous dealership-Ivory Chevrolet. I called the GAP company owned by Allstate 800.714.4216 who stated that my contracted# TDDXXXXXXXX was initiated on 08/19/16 but cancelled three days later on 08/22/16 by the dealership (Ivory), they never send the money to activate the contract. My car was hit and totaled while parked at my home. I would liked the GAP contract I purchased to be honored and cover additional expenses. As a result, I am responsible for the balance of over $1445.17 occurring 0.17 cents periderm/per day, which if not paid will ruin my credit history. I have my contract. I requested and extension 7/1/19 from PNC for a financial hardship (College student expenses and GAP not honored) my request was denied on 7/5/19, even though I can request 2-per year; PNC didn't think it's a hardship. PNC would rather the default delinquent loan balance hit my credit report than work with me.

Credit was ran without my consent and I have about 15 hard inquires altogether that they wont have removed.
I went into the dealership on 7.7.19 and purchased a vehicle after a 6 hour wait they found someone to finance me and I was able to leave with the vehicle that night. A couple days later they wanted more information, I had to send my check stubs again which I did. So maybe a few weeks go by and they tell me they got me a lower rate and I had to come in, but come to find out the deal fell through and they never contacted me, but instead ran my credit and put a lot of hard inquires which caused me credit score to drop tremendously. I went into the dealership and after I had signed the paperwork I had a couple of questions about the warranty and at that point I was advised they had to find another bank to finance me. I was upset because I wasn't notified. My customer service expericene was already horrible that day and if they would have contacted me I would have brought the car back but they didn't give me that option. I tried to get a house and that was how I found out about the inquiries nd that it hurt my credit scores. I called the credit bureau and I was told the dealership had to fax over a letter to all 3 bureaus, so I called the dealership and advised them about this and asked it they could and they stated yes. 2 months has passed *** it hasn't been fixed I called the dealership on last week and was told it was done, but it hasn't been done.

We've been trying to complete a contract with the Chevy dealer we've been there five times two resolve this issue with bank financing as well as taking delivery of a new car we spent several hours at the dealership with no end in sight of the contract with the bank being finalized as well as second set of keys not given to us when we drove off with the new vehicle we are looking to purchase

For the pass two weeks, my husband and I have been working with Nalley Chevrolet (formerly Ivory Chevrolet) in Union City, Ga. We spoke to a sales representative named Cruz first, we advised him we purchased a 2015 Chrysler 200 S in 2017, however the vehicle stopped running a week ago. It was explained to us to bring the vehicle in for appraisal to see if a trade in was an option for us. We towed the vehicle to Nalley Wednesday (December 5th), the sales rep Cruz stated he appraised the vehicle and it was worth 3,000. The car my husband was looking at, at the time was a 2017 Chevy Camero priced at 30,000 (estimate). Cruz brought the sales sheet back to my husband, stating he appraised the vehicle for trade in and we would have to put down 5700 to purchase the Camero. He gently tapped my husband on the arm and said, "cut the check brotha" which I felt like that was reverse racism, due to the fact they are both African-American males. After my husband adviced him we wouldn't be able to make the down payment, he stated there was not much he could do and to call him back the next day, so we left. The next day my husband called back and spoke to Shanteria and she said she would look at the car and call us back that never happened. So my husband and I decided to go to the dealership and she basically told us there was not an appraisal in the system, I advised her Cruz gave us an appraisal. She stated no apparaisal has been done and since it was a Sunday we would have to wait till Monday. So today, Monday we went to Nalley and they haven't looked at the vehicle, we spoke to Quinton who is some form of manager at the location and I expressed my concerns about the miscommunication and misrepresentation I received while at the dealership. Quinton cut me off and stated I allowed you to speak for "3 mins" now it is my time to speak. He basically made me feel that since we have a fair credit and a car "in limbo" since an actual appraisal hasn't been done, there was not much they could do. Even though we have been severely inconvenienced due to paying for a tow to get appraised and knowing no one actually looked at it, he suggested we pay for another tow to an actual Dodge dealership as well as pay for a diagnostic.The total buying experience was one of the worst I've ever experienced. I've been to this particular dealer 3 times before it became Nalley and never received such deplorable service. This entire process has drained my husband and myself due to the fact we felt since we didnt have the "credit and equity " we were handled like second class citizens. As a part of the finance and customer service industry myself, I am aware of how to provide excellent customer service regardless of one's financial position, demographics and most importantly race. I am looking to pursue this situation legally if it's not promptly and carefully handled, after this point.

Purchased a 2017 Nisan Maxima on 3-30-18 I was charged $499.00 each for a Tire & Wheel Protection
and Secure Etch warranty.
Purchased a 2017 Nissan Maxima on 3-30-18 and was charged for warranties one was for $499.00 for a Secure Etch & $499.00 for Tire & Wheel protection.
The car was totaled on 4-4-18. I have contacted this dealership numerous times to have it cancelled and a refund sent back to me or the lien holder. I have contacted both warranty companies and gave them the vin number and they told me Ivory Chevrolet never sent them any money and they don't have a warranty in my name and advised me to go back to the dealershio and request refunds or report them to the Revdex.com.

I took my car in for repairs on April 6 2018, upon arriving my mother fell and broke her hip at the service entrance requiring surgery and placement of a rod. The repairs were done incorrectly after 5 days. I heard a noise and had them take it back in immediately when I picked it up and was informed there was nothing wrong. Upon returning home my engine locked up, now my car has to get a new engine because of the work that was done at Ivory. Also I was just informed by the other dealership that the fuse box melted when the engine seized. The dealership sold shortly after and will not honor ANY warranty that was given by Ivory.
Product_Or_Service: Engine repair
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I took my 2014 GMC terrain for a check engine light problem on 2/28/2018 with a apt on that date. The dealer had my car for two days for the same problem. No service tech called me on the second day. I went into the dealer to check on my car status. The mechanic found the code from the computer but did no repair on the car. He stated (I have more cars ahead of yours). Explain to the mechanic that this was my second time bring the car for the same problems. Asked to speak with the service manager he was at lunch. Service tech called him and was on speaker phone and I overheard him ask why they wanted to speak to him for. I waited one hour with no one coming to see me. Explained to the mechanic that I have extended warranty coverage. My car still was fixed he said he only cleared the codes.

I visited Ivory Chevrolet on Friday, January 5, 2018, for an oil change. After about an hour and a half, I asked to get my vehicle, because I had waited entirely too long. First of all, the employee could not find my vehicle keys. Once the keys were located, the employee drove my vehicle, speeding, to where I was. I confronted him about driving my vehicle in this manner. I had to ask if the oil change had been performed; he said that it had. The employee told me that the oil change had been completed twenty minutes prior to me asking for my vehicle. My question to him was why I was not notified? and why was my vehicle parked behind a fence, with me waiting for it? His response was that there was no space to park it, which was a lie. I asked for a manager, and one eventually came to see me with his non concerned attitude. I told him that I had a problem waiting an extra 20 minutes to get my vehicle once the oil change was complete. I wanted to know why I was not notified when the oil change was complete. His response was "miss communication." My response was there was no communication. Of course he went in circles with me about his unprofessional response. I asked for another manager that I could speak with, someone that cared about my frustration. He claimed to be the top manager, which was unacceptable to me. I wanted to speak with someone with authority and compassion for their customers. Finally I had to let him know that I would handle this issue in another way, that he was not the person I wanted to continue communicating with. I want the owner of Ivory Chevrolet to know that the service crew is very unprofessional, and is lacking good customer service skills. I have been taking my vehicle to this dealership for over 3 years, but after this incident, I will not be returning. I was not the only customer saying that they would not be returning to this dealership.
Product_Or_Service: Oil Change
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First bad business practice: We were lied to get in the dealership. I was trying to buy a 2016 Chevy Malibu with 39k mi. the first week of September. The let us leave the lot with the car while the sent off paper work for a cosigner. Second offense: they botched the paperwork address and lost my paystubs. I had to drive 50 miles out miss work because they were pressed for time with the loan company.After fumbling with my financing for a month 11/8 *** of Ivory Chevrolet calls me and told me they needed the car back because they could not get financing. I asked would another $1000 in addition to the $2500 they already had would help close the deal AND IF THE DEAL DID NOT CLOSE WOULD WE BE REFUNDED OUR DOWN PAYMENT REGARDLESS OF MILEAGE ? Mr ***'s answer was "Of course, if we didn't sell a car we have to refund your money." Ivory worked on $3500 deal for a day then I got another call from *** with "great news". I was then offered a newer car with no co-signer $6 lower monthly payment for the same term. On 11/10 I'm back at Chevy to finalize the paperwork and trade up. ALL LIES FROM DAY ONE. 1st they cant finance any deal. Next they are holding my entire deposit and for excessive car rental fee after I was told I would be refunded in full. NO CAR NO MONEY BUT CHEVY SAID WHATEVER THEY NEEDED TO ROB ME.
Product_Or_Service: Chevrolet

I have just received the worst experience of my life with the service of this dealership. I went to have my car serviced here on 9/16 and mine you I have never experienced an issue with my car or here before. On this passed weekend my car ran HOT on me. There was no cooler in my car and I was like "what the hell" I pull my paper work from the service and everything was Check stating everything was Check and good on my car, so I am so confused as to why I had no cooler and my car ran hot. I spend my entire day today calling the dealership and didn't get anyone until 4pm. The receptionist was very rude and didn't seem like she wanted to help! I asked for the manager and she took a note to pass it along to the manager BRIAN. Clearly they didn't do their job with Check everything they said they checked on my car because this should not have happen!!! On the website they said they give 100% good service and I have not received that at all!! I am so sad and disappointed I don't know what to do!! Please do not go here EVER!!!

Major engine problems w/vehicle not drivable and w/personal risk due to excessive oil leak, smoking and engine laboring. Dealer made aware of problem
Problem date: since 2/7/2015 purchase date. Model: Chevrolet Equinox 2012 LS 1LT; Order# XXXXXX; Stock # PXXXXX; Cust# XXXXX; Payment Amt: $20,972 (financed). I have excessive oil consumption, oil changes every other month, smoking of engine w/oil smell in and outside car, engine laboring. I have rarely been able to go 2,000 mi w/o an oil change. Because of the current leaking pattern, no certified oil change service is willing to change my oil. They say it would be a risk to both my safety and the car engine. The inability to get an oil change has now gone on for 5 months.
Oil is purchased to be carried around in the car trunk "just in case" because of the excessive oil usage and now excessive leakage.
Numerous inspections, diagnostic tests and repairs to my car have been made independent of dealership which does not acknowledge problems w/my car and have not since 1st week of purchase when I first returned it to the dealership to make them known that there were problems. I have smelled oil and observed smoking of my engine since that 1st week of purchase. I could even smell oil in the car cabin, and still can. I have been stopped in traffic by other drivers who could smell my oil burning and were concerned. The smell has continued and gotten worst. There have been numerous repair costs to maintaining this car. Also I had oil changes at the dealership and at one oil change while there my car was damaged as if someone had side swiped it. (I was made to split the cost with the dealer to remove bodily damage even though it was in their possession at the time of the damage.) There have also been a number of inspections that I have had w/all of the repair inspections and estimates saying the same thing. I was also told that the repairs needed seem to be manufacture and production defects.
I have had loss of the car's value. Even w/GM letter mailed to me on 2 occasions authorizing early termination of finance contract, no *** dealership will honor any trade-in. I am semi-retired on a fixed income and disabled. I have known others w/this car model who had similar problems I have also known of another similar situation at this same dealership. While there are 3 known recalls for which I received 2 letters from General Motors authorizing the repair, the dealership won't do recall repairs w/o my paying for them. Dealership said that my car is over mileage. However, I bought the car from them at 78,000 mi. and my own mileage used would have put the car within any mileage constraints. My car is practically not drivable; cannot travel more than 2-5 miles from my home w/o smoking, slowing down and engine laboring. My main mode of transportation over these last 5 mos. has been rental cars and public transportation. My scheduling and life events are associated to this limited access. GM and its Chevy dealership don't seem to care that I have had limited mobility w/this car and extensive cost/expenditure liabilities even though I have reported it to GM Customer Service. I continue to pay a car note for a car that I rarely drive because of the problems described above. Visiting the dealership only results in my being belittled by having to sit and wait to have my problems addressed only to be told there was nothing that the dealership could do in the matter, made to feel that I am no longer credit worthy or on one occasion offered a car that was not comparable in cost, style and features in exchange. The dealer also would not honor GM letters (of which I received at least 2) authorizing early termination of my finance contract in order for me to purchase another car. The entire process appeared to be only a marketing ploy. The situation is also hampered by what seems to be a high turnover of staff at any given visit.

Dealership repaired wrong parts rendering car immobile with the same issue before. Company will not accept responsibility of misdiagnosis or charges.
June 8th, 2017, I had an issue with the clutch pedal in my 2013 Chevrolet Spark. The clutch pedal did not have pressure and was not allowing the gears to engage while the car was on. After turning the car off and forcing the clutch into gear I was able to get the car into gear and drive .75 miles home. The car was then looked at by a mechanic and determined that the issue was more than likely a slave cylinder or master cylinder issue. I was advised to tow my car to the dealership for warranty coverage. The car was towed to Ivory Chevrolet in Union City. Upon arrival it was made clear that the car was able to drive and the initial diagnostic.

June 20, 2017 I received the first contact from Ivory Chevrolet after the car being received by dealership. Contact was purely contact information via text message and no updates were given. I tried to contact the dealership for updates and requesting a courtesy vehicle due to the cost of a rental car getting very expensive over the course of 12 days. No reply from dealership

June 26, 2017 I tried to contact dealership once again with no reply from dealership.

June 27, 2017 (Tuesday), response from dealership stating that the technician was still performing diagnosis and that I would be informed of issue by Friday. I enquired further about estimated time of the car being returned and service advisor quoted about two weeks.

June 30, 2017, I enquired about an update on diagnostic. Service advisor stated that the car would probably need a new engine and wasn't finished with diagnosis.

July 5, 2017, dealership stated tech finished diagnosis and recommended clutch release bearing and clutch disk would need to be replaced. Quoted price: $1684USD

July 7, 2017, I requested breakdown of quote and information was provided by dealership. Quote included $190.88 to reprogram a key which was never agreed upon or informed that key was missing. (I live only miles away and could have provided key)

July 12, 2017, I requested pictures of failed parts to be taken and sent. Service advisor agreed, later said pictures could not be taken.

July 19, 2017, I requested dealership to remove key charges and confirm that all hydraulic parts were tested and in working order. Since it was a pressure issue to begin with.

July 21, 2017, tech confirms that hydraulic issues were checked.

July 26, 2017, key charge was taken off of ticket and repair of clutch was agreed upon based on dealer recommendation. Rental car finally offered for 3 days.

August 1, 2017, I confirmed that rental was set up before arriving at Enterpise. Advisor confirmed. Rental was not set up.

August 3, 2017, Loaner specialist tells that there is a waitlist loaner cars

August 8&10, 2017, I advise dealership that I am still in rental. The 10th a loaner was offered

Sept. 1, 2017, dealership contacts saying car has been repaired.

Sept. 5, 2017, I go to dealership to retrieve car. Payment of $1647.63 was charged to AMEX ending in 2004. Car does not start. I left in another loaner, A/C did not operate.

Sept. 6, 2017, I pick up car again. Drive home, realize that neither of my original keys work. Drive to work, when leaving work car breaks down again. (within 12 hours)

Sept. 7, 2017, car was towed back to dealership.

Sept. 15, 2017, car retrieved after dealership replaced clutch acuator hose o ring. (slave cylinder hydraulic part which was originally suggested) Conversation with service manager regarding charges of $1647.63 incurred for incorrect repairs. Service manger agreed to speak with store General Manager regarding matter and promised answer same day.

Sept. 18, 2017, after 6 calls to dealership service manager leaves voicemail stating that he is going to stand with his technician and will not cover costs. Have not been able to reach service manager since Sept. 15.

All correspondence via text message date and time stamped. Along with receipts for rentals and repairs.

I have purchased vehicle back in February 2017 and up to date I have not received the title nor registration. I have paid for all document fees and both registration and title supposed to be mailed in to my home. The general manager hang up on me and he is not willing to help. I have a vehicle for which I pay insurance and storage and I can not use it.
Product_Or_Service: Chevrolette

I feel that the dealership sabotaged my car to keep me coming back for costly repairs.
I brought my vehicle in on or about March 17, to replace my timing chain and the actuator in my AC because air won't blow out of the front vent. On or about May 12 I was told that my car was ready. When I picked my car up, the AC still didn't work they never replaced the actuator. I dropped out back at the dealership for two days and the AC was fixed. Two days later, my check engine light came back on I brought the car back, this time there was an issue with the purge valve. Three days later my front right tire started making a noise, if was rattling and clinking when I drove and worst noises when I stopped. I took it to a different shop and was told that a screw in my brake cylinder was missing.

I feel that my car was delibrately sabotaged at the dealership and I will never bring my car back into Ivory Chevrolet.