Ivory Ella, LLC

Order shipped 12/and delivered 12/

Hi ***, I see you spoke to one of our customer service reps and the order was refunded on 3/9/Please email [redacted] if you need any further assistance Thank you,Ivory Ella

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Hello ***,According to the tracking from the post office, your order was delivered on 10/I have attached a screenshot of the tracking number showing it was scanned as deliveredBecause you stated the item was not delivered them we issued you a refund for the price difference between priority and standard shippingThat refund was processed when you emailedWe apologize if [redacted] delayed your packageAs a courtesy we will refund you for the additional amount of the shipping chargeThank you,Ivory Ella

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

***,Unfortunately company policy states we must receive the item back before the exchange can be made, even if there error was made on our end. Unfortunately we do have the ability in our system to charge your card if the incorrect item is not shipped back, or to put a hold
against your credit cardWe do this for the safety and privacy of our customers, and this is why we require all items be sent back to us before a new item can be sentWe sent you a prepaid priority mail return label, which usually gets the incorrect item back to us within 2-daysOnce we receive the incorrect item back, we process the exchanges as quickly as we can, and reship the item back to you, again via Priority MailWe also gave you the option to place a new order so that the correct item would be shipped the same day and told you to send back the incorrect item for a full refund, including the original shipping chargeWe emailed you this information, and have not yet received a response backWe sincerely apologize for any inconvenience this has caused you.Thank you,Ivory Ella

remainder of order was shipped 12/and delivered 12/

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi ***, We made an exception for your order and responded to you saying we were sending a replacement water bottle to the address used on the orderThat order was shipped 1/and the tracking info is as
follows:*** Please email [email protected] if you have any other questions or concerns. Thank you,Ivory Ella

Hello ***, As stated on our website you can only return clearance items purchased during the Black Friday sale for a store creditOur Black Friday sale started on Thanksgiving Day, Thursday, and continued through the holiday weekend with special promotions and
salesWe apologize for any inconvenience, but because our shirts were so deeply discounted during that sale that we are unable to offer refunds or exchanges on these itemsThis was clearly stated on our website under the FAQ as well as on every items description that was included in the saleI have attached a screenshot of the item's webpage that you purchased for clarification. Thank you,Ivory Ella

since tracking update was unavailable order was fully refunded

Hello,Unfortunately we do not have a way in the system we use to charge anything additional to an account once the order is placed, so we cannot allow exchanges for items of greater value than what is returnedThis is clearly stated under our FAQ and on the return form, so our customers are aware
If you would like to place an order for a more expensive item, we usually suggest requesting a store credit when the item is returned, which is issued electronically and can be used to place a new order for the desired, more expensive itemIf you wanted to return the sweatshirt you purchased, that originally cost $69, for a store credit, you would receive a store credit valued at exactly $We do not charge a restock fee for exchangesWe apologize for any confusion. Thank you,*** ***

Hello, I see that you were able to speak to our customer service department and you were refunded for the missing item. We apologize for the delayed response. Please email us at [redacted] if there is anything else we can assist you with.Thank you,Ivory Ella

Hi [redacted], I see you spoke to one of our customer service reps and the order was refunded on 3/9/2018. Please email [redacted] if you need any further assistance.  Thank you,Ivory Ella

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello [redacted],According to the tracking from the post office, your order was delivered on 10/27. I have attached a screenshot of the tracking number showing it was scanned as delivered. Because you stated the item was not delivered them we issued you a refund for the price difference between priority...

and standard shipping. That refund was processed when you emailed. We apologize if [redacted] delayed your package. As a courtesy we will refund you for the additional amount of the shipping charge. Thank you,Ivory Ella

We apologize for any inconvenience you have experience with our company. At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing so that we can better assist our customers. Due to the high volume of returns we have been receiving,we ask...

all customers to please allow up to 14 business days from the time your package is delivered to us for your return/exchange to be processed, however most exchanges are processed quicker than that. Once your return or exchange is processed we will email you an updated tracking number. We truly appreciate your patience and understanding.

Since the tracking on this order had not update we shipped a replacement on 12/14, which was delivered 12/16. We apologize for any inconvenience.

Order shipped 12/16 and delivered 12/18