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Ivy Exec Inc.

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Ivy Exec Inc. Reviews (21)

Revdex.com:At this time, my complaint, ID *** regarding Ivy Exec Inchas been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I was on *** and Ivy Exec.com flashed up to present a "free" trial service Shortly after filling out some information I received a note that I "didn't qualify" for their service I just received a charge on my credit card for $for a "free trial" for this "service" that I didn't qualify for??
This is , at best, a deceptive practice *** flagged the charge and I called my bank to dispute the charge (by the way, this paid for my my *** membership just catching this scam)
Lifelike got them on the phone and the customer service rep from ivy exec.com indicated that they would reverse the charge We asked for a cancellation number, but he would not provide it so I will be watching for that refund the next few days
If you are on *** or any other job site, watch out for this scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted],I trust all is well. My name is [redacted] I am Head of Customer Support with Ivy Exec, Inc. I wanted to address your complaint from few months ago, because we appreciate your feedback and it is very important that all our members have a great customer experience. I’ve collected all...

information for you to review and I hope you’ll take those into consideration. I looked into the matter and I see that you joined our website on 12/**/16 via job application and purchased one month of our All Access membership. Given that you haven’t deactivated the auto-renew prior to expiration date, your membership renewed on 01/**/17 and you were charged $42. We received your first and only email and your voice mail on 01/**, requesting a membership cancellation and a refund. My colleagues from Customer Support team answered your email on 01/** and informed you that you will be receiving a refund and that they also cancelled your account (see attached the full email thread). However, we were not aware of the fact that you submitted a chargeback the very same day, which is why the refund amount couldn’t go through our system. Therefore, we ’’Accepted Liability’’, ie. the chargeback that your bank processed. The funds were transfered back to your bank account. Attached is the screenshot from our payment system as a proof.I am sorry we couldn’t resolve your case prior to you submitting a chargeback, but I just wanted to confirm that we were open to refunding the full amount regardless, as you can see from our email on 01/**. We also have no record on prior emails or cancellation requests from you in our system. If you did try to reach out to us prior to 01/**, please let me know. I would be more than happy to investigate further.I hope you understand where we’re coming from. It is in our best interest to have a happy customer and we do hope we’ll have the opportunity to serve you in the future.I wish you all the best on behalf of Ivy Exec Team.Kind regards,Mirjana

Customer Information:[redacted]...

[redacted]
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[redacted]E-mail:[redacted]The details of this matter are as follows:Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem:Ivy Exec automatically billed me $254.00 for an additional year without permission. I have no use for their service as it does not pertain to my industry, despite advertising the opposite. I wentonline to see if I was alone and was shocked to see so many others. Not only regarding predatory billing but also the same issue I had of it being completely useless. Also, the timing of thecharge is suspect as I signed up October 2014, the next charge being 14 months later. Makes no sense. I only found out they charged me this past December *, 2015 because I was doing mytaxes and was going through each line item. Now they just won't return my calls.
 
Ivy Exec’s Response
 
Dear [redacted],
 
We are happy to have a chance to resolve this misunderstanding with you.  Thank you for giving us this opportunity.
 
Our records indicate that you contacted us and we spoke over the phone about the $254 charge to your credit card on 12-**-2015. We refunded you this charge. (We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.) 
 
The Revdex.com contacted us yesterday, April [redacted], notifying us of your complaint. We notice that you filed the complaint with the Revdex.com regarding your first charge on 11-**-2014, never giving us any chance to speak about this charge. That being said, we went ahead and issued you a full refund for the charge on 11-**-2014.
 
Just to clarify our relationship with you, on 10-**-2014 you took advantage of one of our 30 day free trial offers.  When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge. (Please see Attachment)  You were also notified about the impending charge on your account profile page at our website.  (Pleasesee Attachment.)
 
You opted not to turn off the auto-renew feature on your subscription, so you were charged for the $254 subscription package you selected when you took advantage of the free trial.  Since you contacted us within the 7 day full refund period outlined in our Terms of Use (please see Attachment), we put a full refund in motion as soon as we spoke over the phone.  The refund will be processed today.
 
We hope you understand and hope we have addressed your issues and concerns. 
 
We have also canceled your account, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends.  If you are interested in this, please do not hesitate to contact me directly at [redacted]
Sincerely,
Kevin M K*
 
[redacted]
[redacted]
[redacted]
[redacted]

Our customer [redacted] has an active basic free account with us. Customer is saying that she cancelled the account but according to our records the account is still active. We haven't received any...

formal requests from the customer asking to cancel her account. Also according to the email preferences settings under [redacted] account she was unsubscribed of all the email groups except Industry Intelligence newsletters. Had she contacted us directly by phone or customer support email we would be happy to assist her with account cancellation and unsubscribe her from all the email groups. After receiving this complaint we made sure that [redacted] account had been completely cancelled and unsubscribed from all communication.

This company will collect all of your information, including resume, and only let you apply to the posted job, the job you were applying for in the first place, after agreeing to join its varying levels of membership.
You are NOT asked about this upfront. So you are handing over all of your info, and then asked to join a pay site. By then it's too late, and they can do whatever they want with your personal information.
Unscrupulous.

Customer Information: [redacted]
[redacted] [redacted] E-mail:[redacted] The details of this matter are as follows: Complaint Involves: Billing or Collection Issues  Customer’s Statement of the...

Problem: Ivy Exec automatically billed me $254.00 for an additional year without permission. I have no use for their service as it does not pertain to my industry, despite advertising the opposite. I wentonline to see if I was alone and was shocked to see so many others. Not only regarding predatory billing but also the same issue I had of it being completely useless. Also, the timing of thecharge is suspect as I signed up October 2014, the next charge being 14 months later. Makes no sense. I only found out they charged me this past December *, 2015 because I was doing mytaxes and was going through each line item. Now they just won't return my calls. Ivy Exec’s Response Dear [redacted], We are happy to have a chance to resolve this misunderstanding with you.  Thank you for giving us this opportunity. Our records indicate that you contacted us and we spoke over the phone about the $254 charge to your credit card on 12-**-2015. We refunded you this charge. (We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.)   The Revdex.com contacted us yesterday, April [redacted], notifying us of your complaint. We notice that you filed the complaint with the Revdex.com regarding your first charge on 11-**-2014, never giving us any chance to speak about this charge. That being said, we went ahead and issued you a full refund for the charge on 11-**-2014. Just to clarify our relationship with you, on 10-**-2014 you took advantage of one of our 30 day free trial offers.  When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge. (Please see Attachment)  You were also notified about the impending charge on your account profile page at our website.  (Please see Attachment.)  You opted not to turn off the auto-renew feature on your subscription, so you were charged for the $254 subscription package you selected when you took advantage of the free trial.  Since you contacted us within the 7 day full refund period outlined in our Terms of Use (please see Attachment), we put a full refund in motion as soon as we spoke over the phone.  The refund will be processed today.  We hope you understand and hope we have addressed your issues and concerns.   We have also canceled your account, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends.  If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely,Kevin M K*  [redacted] [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Dear Revdex.com,This is in regard to complaint #[redacted] regarding Ivy Executive Services. Please let the record reflect that this organization has satisfactorily replied and refunded my account the charge that was in dispute. Please update the BB site to reflect that the company has replied and reached a positive outcome in replying to my complaint. I appreciate their response as well as your efforts.If you need anything additional from me please do not hesitate to contact me.Regards,[redacted]
Sincerely,
[redacted]

We have received a complaint from [redacted] who is a customer of IvyExec. [redacted] signed up for IvyExec services back in October **, 2013 using a referral code [redacted]. On 06.**.2014 her membership renewed and she was charged for the selected amount upon registration which is $166 (for 6 month of...

IvyExec "All Access" membership). [redacted] have contacted our customer service department on 06.**.2014 requesting a refund. We have proceed with deactivating the auto-renewal on her account to prevent any future charges and switching her account for Free Basic. We have also issued a FULL refund for the occurred charge of $166 that took place on 06.**.2014. Please find attached the confirmation receipt for the refund. Please let us know if there is any more information we can provide.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
The business...

has refunded my money. Thank you, Revdex.com for guiding me through this process! Kind regards.

[redacted]
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[redacted]...

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 Ivy Exec’s ResponseDear [redacted]:We are happy to have a chance to resolve this misunderstanding with you.  Thank you for giving us this opportunity.Our records indicate that we have not had contact. However, it is indicated that you reached out to The Revdex.com on, June **, 2015 in reference to complaint ID #: [redacted]. Again, we have no records of an inbound email, call or voicemail though we would have been more than happy to be assist your with your inquiry. The Revdex.com contacted us on, July [redacted], notifying us of your complaint. We notice that you filed the complaint with the Revdex.com, never giving us any chance to respond or have an opportunity to speak.Just to clarify our relationship with you, on 02-**-2013 you took advantage of one of our 30-day free trial offer. When you activated the free trial, using the promotional code: [redacted] and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renewal feature on your account to avoid a charge. (Please see Attachment A)  You were also notified about the impending charge on your account profile page at our website.  (Please see Attachment B.) You opted not to turn off the auto-renew feature on your subscription, so on 05-**-2015 you were charged for the $166, 6-month subscription package you selected when you took advantage of the freetrial.  Since you contacted us within the 30-day partial refund period outlined in our Terms of Use (please see Attachment C), we placed a partial refund in motion on Tuesday, July [redacted].  Furthermore, the refund was processed on Wednesday, July [redacted].  The refund receipt is attached in Attachment D for your reference.I honestly don’t know how we could have been any more responsive without speaking to you directly.  In a similar vein, we hope that you understand and hope that we have addressed your issues and concerns.  Best wishes,Kevin M K*Kevin M K[redacted]
** [redacted]
[redacted]
[redacted]

CID [redacted] -- Ivy Exec’s Response as of December **, 2014   Dear [redacted]:   We are happy to have a chance to resolve this misunderstanding with you.  Thank you very much for giving us this opportunity.   Our records indicate that you contacted us 5 times by email about the $254 charge to your credit card, beginning on Friday, December *, with the first correspondence being received from you at [redacted] (which was after we closed.)  Unfortunately, we do not provide customer support during the weekend, so your correspondence was not reviewed until [redacted], December *, during normal business hours.  We replied to you by email on [redacted], December * at [redacted] and explained we would be able to fully refund you. We also followed up again around [redacted] on the [redacted], but never heard back from you.  (We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.)    The Revdex.com contacted us yesterday, December **, notifying us of your complaint.   We notice that you filed the complaint with the Revdex.com on the same day you first wrote us, never giving us any chance to respond to your emails.    Just to clarify our relationship with you, on November * you took advantage of one of our 30 day free trial offers.  When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge. (Please see Attachment A)  You were also notified about the impending charge on your account profile page at our website.  (Please see Attachment B.)   You opted not to turn off the auto-renew feature on your subscription, so on December *, you were charged for the $254 subscription package you selected when you took advantage of the free trial.  Since you contacted us within the 7 day full refund period outlined in our Terms of Use (please see Attachment C), we put a full refund in motion on [redacted] the [redacted] as soon as we saw your correspondence.  The refund was processed on [redacted] the [redacted].  The refund receipt is attached in Attachment D for your reference.   Given the timing of your correspondence after our close of business on [redacted] the [redacted], I honestly don’t know how we could have been any more responsive.  We hope you understand and hope we have addressed your issues and concerns.    We have also canceled your account as you requested, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends.  If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely,   [redacted]

Review: I started to respond to a posted job application. Had entered some data, cancelled when it became evident that Ivy Exec was a paid service and requested credit card data to be activated after free trial period - I did not complete the application but had entered contact information. I started receiving emails. I selected "unsubscribe". I continue to receive emails. When I try to unsubscribe again, I am prompted for login and password, which I do not want to provide - do not want to give personal data again. It has been over one month, well over normal "ten days to allow processing" since I originally unsubscribed.Desired Settlement: Please remove more from all emails/contacts.

Business

Response:

Our customer [redacted] has an active basic free account with us. Customer is saying that she cancelled the account but according to our records the account is still active. We haven't received any formal requests from the customer asking to cancel her account. Also according to the email preferences settings under [redacted] account she was unsubscribed of all the email groups except Industry Intelligence newsletters. Had she contacted us directly by phone or customer support email we would be happy to assist her with account cancellation and unsubscribe her from all the email groups. After receiving this complaint we made sure that [redacted] account had been completely cancelled and unsubscribed from all communication.

I was on [redacted] and Ivy Exec.com flashed up to present a "free" trial service. Shortly after filling out some information I received a note that I "didn't qualify" for their service. I just received a charge on my credit card for $245.00 for a "free trial" for this "service" that I didn't qualify for??

This is , at best, a deceptive practice. [redacted] flagged the charge and I called my bank to dispute the charge. (by the way, this paid for my my [redacted] membership just catching this scam)

Lifelike got them on the phone and the customer service rep from ivy exec.com indicated that they would reverse the charge. We asked for a cancellation number, but he would not provide it so I will be watching for that refund the next few days.

If you are on [redacted] or any other job site, watch out for this scam.

Review: Business is an online website, but has no apparent way to cancel through the website without having to personally contact individual. Website sells subscription that results in auto renewals without ability to cancel after being charged for any pro-rata portion unused even if >95% after executing exceptionally long legalese on site. Site is aggressive in enforcing policies and based on lack of content I believe makes a substantial portion of revenue off unused auto renewal and aggressive impractical legal terms preying on average consumers.Desired Settlement: Refund, or recorded Revdex.com complaint.

Business

Response:

[redacted]

Ivy Exec’s ResponseDear [redacted]:We are happy to have a chance to resolve this misunderstanding with you. Thank you for giving us this opportunity.Our records indicate that we have not had contact. However, it is indicated that you reached out to The Revdex.com on, June **, 2015 in reference to complaint ID #: [redacted]. Again, we have no records of an inbound email, call or voicemail though we would have been more than happy to be assist your with your inquiry. The Revdex.com contacted us on, July [redacted], notifying us of your complaint. We notice that you filed the complaint with the Revdex.com, never giving us any chance to respond or have an opportunity to speak.Just to clarify our relationship with you, on 02-**-2013 you took advantage of one of our 30-day free trial offer. When you activated the free trial, using the promotional code: [redacted] and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renewal feature on your account to avoid a charge. (Please see Attachment A) You were also notified about the impending charge on your account profile page at our website. (Please see Attachment B.) You opted not to turn off the auto-renew feature on your subscription, so on 05-**-2015 you were charged for the $166, 6-month subscription package you selected when you took advantage of the freetrial. Since you contacted us within the 30-day partial refund period outlined in our Terms of Use (please see Attachment C), we placed a partial refund in motion on Tuesday, July [redacted]. Furthermore, the refund was processed on Wednesday, July [redacted]. The refund receipt is attached in Attachment D for your reference.I honestly don’t know how we could have been any more responsive without speaking to you directly. In a similar vein, we hope that you understand and hope that we have addressed your issues and concerns. Best wishes,Kevin M K*Kevin M K[redacted]

Review: This company has unethical billing practices. They baited me into joining their website by stating that a credit card was needed in order to join for a trial period but never once mentioned that they would charge me anything. Many other users have failed complaints for the same thing!

I woke up this morning to see a charge for $245 on my card from Ivy Exec. Nowhere in their first email did they mention that this charge would happen so I expect a full refund. They have automatically renewed account membership even though I have neither authorized such a renewal, nor approved of their services during the free access period.

I am requesting to cancel charges and deactivate account immediately.

Company policy on website mentions that charges will be refunded if cancelled within three days, I am yet to receive a response or a refund!Desired Settlement: Refund-Credit Card Credit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The business has refunded my money. Thank you, Revdex.com for guiding me through this process! Kind regards.

Business

Response:

CID [redacted] -- Ivy Exec’s Response as of December **, 2014 Dear [redacted]: We are happy to have a chance to resolve this misunderstanding with you. Thank you very much for giving us this opportunity. Our records indicate that you contacted us 5 times by email about the $254 charge to your credit card, beginning on Friday, December *, with the first correspondence being received from you at [redacted] (which was after we closed.) Unfortunately, we do not provide customer support during the weekend, so your correspondence was not reviewed until [redacted], December *, during normal business hours. We replied to you by email on [redacted], December * at [redacted] and explained we would be able to fully refund you. We also followed up again around [redacted] on the [redacted], but never heard back from you. (We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.) The Revdex.com contacted us yesterday, December **, notifying us of your complaint. We notice that you filed the complaint with the Revdex.com on the same day you first wrote us, never giving us any chance to respond to your emails. Just to clarify our relationship with you, on November * you took advantage of one of our 30 day free trial offers. When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge. (Please see Attachment A) You were also notified about the impending charge on your account profile page at our website. (Please see Attachment B.) You opted not to turn off the auto-renew feature on your subscription, so on December *, you were charged for the $254 subscription package you selected when you took advantage of the free trial. Since you contacted us within the 7 day full refund period outlined in our Terms of Use (please see Attachment C), we put a full refund in motion on [redacted] the [redacted] as soon as we saw your correspondence. The refund was processed on [redacted] the [redacted]. The refund receipt is attached in Attachment D for your reference. Given the timing of your correspondence after our close of business on [redacted] the [redacted], I honestly don’t know how we could have been any more responsive. We hope you understand and hope we have addressed your issues and concerns. We have also canceled your account as you requested, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends. If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely, [redacted]

Review: This company charged my credit card for $166 to auto-renew a service that I had not approved of. They got me to sign up with a free promotion, but I was not given the option to opt out of auto-renew as the website was not working. I was not given any advance notice of the charge, which automatically selected one of the most expensive options available: a six-month subscription. I would been fine with and paid for a one-month subscription but six months is ridiculous. I would have canceled all services with them had I been aware, and not signed up for the promotion. All requests made through customer service have been ignored. This is especially shocking as Ivy Exec is a job hunting service, and they are preying on the unemployed through their unethical collection practices.Desired Settlement: Refund of $166 and cancellation of subscription.

Business

Response:

We have received and reviewed the customer complaint from [redacted] and have investigated this issue. [redacted] signed up for Ivy Exec membership on 06/**/2013 for three months free trial and selected the 6 month subscription package. On 09/**/2013 her membership renewed and she was charged for the selected amount of $166.

On 09/**/2013 [redacted] sent us an email asking for the refund. Our customer service representative ([redacted]) responded to her the next day explaining why [redacted] was charged and also confirming that we would be issuing the requested refund. (Attachment C). [redacted] made sure to downgrade the account of [redacted] to free Basic membership, de-activated the auto-renewal on her account as well as issued a full refund of $166 on 09/**/2013 (Attachment D).

Please feel free to contact us if you have any questions regarding this complaint.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: JOB LISTING & ADVISORY SERVICES, CAREER & OUTPLACEMENT COUNSELING

Address: 49 W 38th St Rm 12A, New York, New York, United States, 10018-1931

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