CID [redacted] -- Ivy Exec’s Response as of December **, Dear [redacted] : We are happy to have a chance to resolve this misunderstanding with you Thank you very much for giving us this opportunity Our records indicate that you contacted us times by email about the $charge to your credit card, beginning on Friday, December *, with the first correspondence being received from you at [redacted] ** (which was after we closed.) Unfortunately, we do not provide customer support during the weekend, so your correspondence was not reviewed until [redacted] , December *, during business hours We replied to you by email on [redacted] , December * at [redacted] ** and explained we would be able to fully refund youWe also followed up again around *** on the ***, but never heard back from you (We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.) The Revdex.com contacted us yesterday, December **, notifying us of your complaint We notice that you filed the complaint with the Revdex.com on the same day you first wrote us, never giving us any chance to respond to your emails Just to clarify our relationship with you, on November [redacted] you took advantage of one of our day free trial offers When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge(Please see Attachment A) You were also notified about the impending charge on your account profile page at our website (Please see Attachment B.) You opted not to turn off the auto-renew feature on your subscription, so on December *, you were charged for the $subscription package you selected when you took advantage of the free trial Since you contacted us within the day full refund period outlined in our Terms of Use (please see Attachment C), we put a full refund in motion on [redacted] the *** as soon as we saw your correspondence The refund was processed on [redacted] the *** The refund receipt is attached in Attachment D for your reference Given the timing of your correspondence after our close of business on [redacted] the ***, I honestly don’t know how we could have been any more responsive We hope you understand and hope we have addressed your issues and concerns We have also canceled your account as you requested, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely, [redacted]
Customer Information:*** [redacted] [redacted] E-mail: [redacted] The details of this matter are as follows:Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem:Ivy Exec automatically billed me $for an additional year without permissionI have no use for their service as it does not pertain to my industry, despite advertising the oppositeI wentonline to see if I was alone and was shocked to see so many othersNot only regarding predatory billing but also the same issue I had of it being completely uselessAlso, the timing of thecharge is suspect as I signed up October 2014, the next charge being months laterMakes no senseI only found out they charged me this past December *, because I was doing mytaxes and was going through each line itemNow they just won't return my calls Ivy Exec’s Response Dear [redacted] ***, We are happy to have a chance to resolve this misunderstanding with you Thank you for giving us this opportunity Our records indicate that you contacted us and we spoke over the phone about the $charge to your credit card on 12-**-We refunded you this charge(We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.) The Revdex.com contacted us yesterday, April ***, notifying us of your complaintWe notice that you filed the complaint with the Revdex.com regarding your first charge on 11-**-2014, never giving us any chance to speak about this chargeThat being said, we went ahead and issued you a full refund for the charge on 11-**- Just to clarify our relationship with you, on 10-**-you took advantage of one of our day free trial offers When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge(Please see Attachment) You were also notified about the impending charge on your account profile page at our website (Pleasesee Attachment.) You opted not to turn off the auto-renew feature on your subscription, so you were charged for the $subscription package you selected when you took advantage of the free trial Since you contacted us within the day full refund period outlined in our Terms of Use (please see Attachment), we put a full refund in motion as soon as we spoke over the phone The refund will be processed today We hope you understand and hope we have addressed your issues and concerns We have also canceled your account, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely, Kevin M K [redacted] [redacted]
This company will collect all of your information, including resume, and only let you apply to the posted job, the job you were applying for in the first place, after agreeing to join its varying levels of membership You are NOT asked about this upfrontSo you are handing over all of your info, and then asked to join a pay siteBy then it's too late, and they can do whatever they want with your personal information Unscrupulous
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Dear Revdex.com,This is in regard to complaint # [redacted] regarding Ivy Executive ServicesPlease let the record reflect that this organization has satisfactorily replied and refunded my account the charge that was in disputePlease update the BB site to reflect that the company has replied and reached a positive outcome in replying to my complaintI appreciate their response as well as your efforts.If you need anything additional from me please do not hesitate to contact me.Regards, [redacted] Sincerely, [redacted] ***
Our customer [redacted] has an active basic free account with usCustomer is saying that she cancelled the account but according to our records the account is still activeWe haven't received any formal requests from the customer asking to cancel her accountAlso according to the email preferences settings under [redacted] account she was unsubscribed of all the email groups except Industry Intelligence newslettersHad she contacted us directly by phone or customer support email we would be happy to assist her with account cancellation and unsubscribe her from all the email groupsAfter receiving this complaint we made sure that [redacted] account had been completely cancelled and unsubscribed from all communication
Customer Information: [redacted] [redacted] E-mail: [redacted] The details of this matter are as follows: Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem: Ivy Exec automatically billed me $for an additional year without permissionI have no use for their service as it does not pertain to my industry, despite advertising the oppositeI wentonline to see if I was alone and was shocked to see so many othersNot only regarding predatory billing but also the same issue I had of it being completely uselessAlso, the timing of thecharge is suspect as I signed up October 2014, the next charge being months laterMakes no senseI only found out they charged me this past December *, because I was doing mytaxes and was going through each line itemNow they just won't return my callsIvy Exec’s Response Dear [redacted] ***, We are happy to have a chance to resolve this misunderstanding with you Thank you for giving us this opportunityOur records indicate that you contacted us and we spoke over the phone about the $charge to your credit card on 12-**-We refunded you this charge(We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.) The Revdex.com contacted us yesterday, April ***, notifying us of your complaintWe notice that you filed the complaint with the Revdex.com regarding your first charge on 11-**-2014, never giving us any chance to speak about this chargeThat being said, we went ahead and issued you a full refund for the charge on 11-**-Just to clarify our relationship with you, on 10-**-you took advantage of one of our day free trial offers When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge(Please see Attachment) You were also notified about the impending charge on your account profile page at our website (Please see Attachment.) You opted not to turn off the auto-renew feature on your subscription, so you were charged for the $subscription package you selected when you took advantage of the free trial Since you contacted us within the day full refund period outlined in our Terms of Use (please see Attachment), we put a full refund in motion as soon as we spoke over the phone The refund will be processed today We hope you understand and hope we have addressed your issues and concerns We have also canceled your account, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely,Kevin M K [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] The business has refunded my moneyThank you, Revdex.com for guiding me through this process! Kind regards
We have received a complaint from [redacted] who is a customer of IvyExec [redacted] signed up for IvyExec services back in October **, using a referral code [redacted] On 06.**her membership renewed and she was charged for the selected amount upon registration which is $(for month of IvyExec "All Access" membership) [redacted] have contacted our customer service department on 06.**requesting a refundWe have proceed with deactivating the auto-renewal on her account to prevent any future charges and switching her account for Free BasicWe have also issued a FULL refund for the occurred charge of $that took place on 06.**Please find attached the confirmation receipt for the refundPlease let us know if there is any more information we can provide Thanks, [redacted]
CID [redacted] -- Ivy Exec’s Response as of December **, Dear [redacted] : We are happy to have a chance to resolve this misunderstanding with you Thank you very much for giving us this opportunity Our records indicate that you contacted us times by email about the $charge to your credit card, beginning on Friday, December *, with the first correspondence being received from you at [redacted] ** (which was after we closed.) Unfortunately, we do not provide customer support during the weekend, so your correspondence was not reviewed until [redacted] , December *, during business hours We replied to you by email on [redacted] , December * at [redacted] ** and explained we would be able to fully refund youWe also followed up again around *** on the ***, but never heard back from you (We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.) The Revdex.com contacted us yesterday, December **, notifying us of your complaint We notice that you filed the complaint with the Revdex.com on the same day you first wrote us, never giving us any chance to respond to your emails Just to clarify our relationship with you, on November [redacted] you took advantage of one of our day free trial offers When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge(Please see Attachment A) You were also notified about the impending charge on your account profile page at our website (Please see Attachment B.) You opted not to turn off the auto-renew feature on your subscription, so on December *, you were charged for the $subscription package you selected when you took advantage of the free trial Since you contacted us within the day full refund period outlined in our Terms of Use (please see Attachment C), we put a full refund in motion on [redacted] the *** as soon as we saw your correspondence The refund was processed on [redacted] the *** The refund receipt is attached in Attachment D for your reference Given the timing of your correspondence after our close of business on [redacted] the ***, I honestly don’t know how we could have been any more responsive We hope you understand and hope we have addressed your issues and concerns We have also canceled your account as you requested, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely, [redacted]
Customer Information:*** [redacted] [redacted] E-mail: [redacted] The details of this matter are as follows:Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem:Ivy Exec automatically billed me $for an additional year without permissionI have no use for their service as it does not pertain to my industry, despite advertising the oppositeI wentonline to see if I was alone and was shocked to see so many othersNot only regarding predatory billing but also the same issue I had of it being completely uselessAlso, the timing of thecharge is suspect as I signed up October 2014, the next charge being months laterMakes no senseI only found out they charged me this past December *, because I was doing mytaxes and was going through each line itemNow they just won't return my calls Ivy Exec’s Response Dear [redacted] ***, We are happy to have a chance to resolve this misunderstanding with you Thank you for giving us this opportunity Our records indicate that you contacted us and we spoke over the phone about the $charge to your credit card on 12-**-We refunded you this charge(We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.) The Revdex.com contacted us yesterday, April ***, notifying us of your complaintWe notice that you filed the complaint with the Revdex.com regarding your first charge on 11-**-2014, never giving us any chance to speak about this chargeThat being said, we went ahead and issued you a full refund for the charge on 11-**- Just to clarify our relationship with you, on 10-**-you took advantage of one of our day free trial offers When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge(Please see Attachment) You were also notified about the impending charge on your account profile page at our website (Pleasesee Attachment.) You opted not to turn off the auto-renew feature on your subscription, so you were charged for the $subscription package you selected when you took advantage of the free trial Since you contacted us within the day full refund period outlined in our Terms of Use (please see Attachment), we put a full refund in motion as soon as we spoke over the phone The refund will be processed today We hope you understand and hope we have addressed your issues and concerns We have also canceled your account, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely, Kevin M K [redacted] [redacted]
This company will collect all of your information, including resume, and only let you apply to the posted job, the job you were applying for in the first place, after agreeing to join its varying levels of membership You are NOT asked about this upfrontSo you are handing over all of your info, and then asked to join a pay siteBy then it's too late, and they can do whatever they want with your personal information Unscrupulous
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Dear Revdex.com,This is in regard to complaint # [redacted] regarding Ivy Executive ServicesPlease let the record reflect that this organization has satisfactorily replied and refunded my account the charge that was in disputePlease update the BB site to reflect that the company has replied and reached a positive outcome in replying to my complaintI appreciate their response as well as your efforts.If you need anything additional from me please do not hesitate to contact me.Regards, [redacted] Sincerely, [redacted] ***
Our customer [redacted] has an active basic free account with usCustomer is saying that she cancelled the account but according to our records the account is still activeWe haven't received any formal requests from the customer asking to cancel her accountAlso according to the email preferences settings under [redacted] account she was unsubscribed of all the email groups except Industry Intelligence newslettersHad she contacted us directly by phone or customer support email we would be happy to assist her with account cancellation and unsubscribe her from all the email groupsAfter receiving this complaint we made sure that [redacted] account had been completely cancelled and unsubscribed from all communication
Customer Information: [redacted] [redacted] E-mail: [redacted] The details of this matter are as follows: Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem: Ivy Exec automatically billed me $for an additional year without permissionI have no use for their service as it does not pertain to my industry, despite advertising the oppositeI wentonline to see if I was alone and was shocked to see so many othersNot only regarding predatory billing but also the same issue I had of it being completely uselessAlso, the timing of thecharge is suspect as I signed up October 2014, the next charge being months laterMakes no senseI only found out they charged me this past December *, because I was doing mytaxes and was going through each line itemNow they just won't return my callsIvy Exec’s Response Dear [redacted] ***, We are happy to have a chance to resolve this misunderstanding with you Thank you for giving us this opportunityOur records indicate that you contacted us and we spoke over the phone about the $charge to your credit card on 12-**-We refunded you this charge(We did not know at the time that you had filed a complaint with the Revdex.com when we issued the refund, though that would not have influenced our refund decision in any way.) The Revdex.com contacted us yesterday, April ***, notifying us of your complaintWe notice that you filed the complaint with the Revdex.com regarding your first charge on 11-**-2014, never giving us any chance to speak about this chargeThat being said, we went ahead and issued you a full refund for the charge on 11-**-Just to clarify our relationship with you, on 10-**-you took advantage of one of our day free trial offers When you activated the free trial and provided us with your credit card information, the messaging on the page explained our subscription policy and that you could cancel at any time during the free trial by turning off the auto renew feature on your account to avoid a charge(Please see Attachment) You were also notified about the impending charge on your account profile page at our website (Please see Attachment.) You opted not to turn off the auto-renew feature on your subscription, so you were charged for the $subscription package you selected when you took advantage of the free trial Since you contacted us within the day full refund period outlined in our Terms of Use (please see Attachment), we put a full refund in motion as soon as we spoke over the phone The refund will be processed today We hope you understand and hope we have addressed your issues and concerns We have also canceled your account, though we would be happy to reinstate you (as a Basic member which is our free level of membership) so we could offer you a mentoring session with one of our network mentors to make amends If you are interested in this, please do not hesitate to contact me directly at [redacted] Sincerely,Kevin M K [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] The business has refunded my moneyThank you, Revdex.com for guiding me through this process! Kind regards
We have received a complaint from [redacted] who is a customer of IvyExec [redacted] signed up for IvyExec services back in October **, using a referral code [redacted] On 06.**her membership renewed and she was charged for the selected amount upon registration which is $(for month of IvyExec "All Access" membership) [redacted] have contacted our customer service department on 06.**requesting a refundWe have proceed with deactivating the auto-renewal on her account to prevent any future charges and switching her account for Free BasicWe have also issued a FULL refund for the occurred charge of $that took place on 06.**Please find attached the confirmation receipt for the refundPlease let us know if there is any more information we can provide Thanks, [redacted]