Ivy Tech Community College

So grateful to have found this practiceThey are efficient, kind, knowledgeable, and so easy to work with! You cannot go wrong choosing this practice!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I understand the problem was not their problem, it was not their fault

Update on the Revdex.com Complaint from [redacted] [redacted] : Mr [redacted] son rented the books They sign a receipt that has what they would be charged if the book(s) are not returned The receipt also states the return date The student received email reminders to bring the book(s) backMr [redacted] came in Friday morning to get his refund and bring the book backThe offer was made to take both the books back and give him his money back that was charged on his credit card Mr [redacted] indicated he only wanted money back for one of the books Please contact me if any further issues ariseSubmitted Respectfully, [redacted] Campus PresidentIvy Tech Community College

Initial Business Response /* (1000, 8, 2016/08/23) */
This consumer was contacted directly and the complaint was resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business...

have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I understand the problem was not their problem, it was not their fault.

So grateful to have found this practice. They are efficient, kind, knowledgeable, and so easy to work with! You cannot go wrong choosing this practice!

Update on the Revdex.com Complaint from [redacted]:
Mr. [redacted] son rented the books.  They sign a receipt that has what they would be charged if the book(s) are not returned.  The receipt also states the return date.  The student received 4...

email reminders to bring the book(s) back. Mr. [redacted] came in Friday morning to get his refund and bring the book back. The offer was made to take both the books back and give him his money back that was charged on his credit card.  Mr. [redacted] indicated he only wanted money back for one of the books.  Please contact me if any further issues arise. Submitted Respectfully,[redacted]Campus PresidentIvy Tech Community College