Ivybrook Home

From: [redacted] [mailto:[email protected]] Sent: Tuesday, February 16, 12:PMTo: [email protected]: Complaint ID 11088362Regarding the response from [redacted] ***, there are several mis-statements I’ve listed them below:When I first met with [redacted] and she presented me with her contract I had several questions because the contract was a vendor agreement, not a consignment agreement After I signed it she took it from me and said she it was the wrong contract and she would be sending me a consignment agreement That never happened Instead she sent me an email with a list of the items she took from my home to place in her store I was happy with that as the list was correctThe consignment agreement was not for days When I placed my items in her store I asked Kimberly how long she expected it would take to sell the items She told me to expect it to take monthsItems were sold every month from September to August Of the or so items that was placed in her store all were sold except my drapes, a mirror and a painting all of which I had my church pick up She did not store my items for months to accommodate my move It is hard to believe that Square Point of Sale system doesn’t offer transaction reports Every point of sale system doesI don’t even know what to say about the math error on the January invoice The $figure is what she told me on the phone she sold the items for The invoice she gave me lists totally different amounts The January payments were to also include the items she sold in November which she didn’t pay me for Those items totaled $x 60% = $plus 60% of $= $+ (November items) totals $ Kimberly deposited $that was suppose to cover the November items When I pointed out to her that wasn’t nearly enough she told me she would make it up in February In February she deposited checks, one for $and the other for $ By my calculations that leaves me $short I don’t know who she paid $to but it wasn’t me This is why I am asking for backupI don’t understand her comment about being paid in the same mannerPhone calls took at least a month to get returned I had no idea if she were still in business or what was happening with my furniture.I’m still waiting for an accounting of what was sold, when it was sold and for how much it was sold [redacted] Turner Travel & Tours614-848-or 800-903-1372kturner@turner-travel.comwww.turner-travel.comFacebook.com/TurnerTra...⇄

February 2, 2016Re: Response to complaint by [redacted] consignorI am reviewing the sales, inventory and information for this client I will compile an accounting of merchandise sold and paid.Yes we accepted furniture and accessories from [redacted] for consignment, with a day consignment agreement.We maintained unsold inventory for months longer to accommodate clients move.Our POS is Square and does not have a reports function for consignment All sales have been paid in this manner[redacted] was paid a large sum of money over the months she had merchandise in our store.The January discrepancy that is noted is a math error in the favor of Ivybrook Home by $ 60% of $is $3894, she received $4145, balance is $251.00All consigned sales are paid in the same manner, she was not paid differently.Answering phone calls and emails are done in as timely a manner as available.Thank you, [redacted] ***

From: [redacted] [mailto:[email protected]] Sent: Tuesday, February 16, 2016 12:03 PMTo: [email protected]: Complaint ID 11088362Regarding the response from [redacted], there are several mis-statements.  I’ve listed them below:1. When I first met with [redacted] and she presented me with her contract I had several questions because the contract was a vendor agreement, not a consignment agreement.  After I signed it she took it from me and said she it was the wrong contract and she would be sending me a consignment agreement.  That never happened.  Instead she sent me an email with a list of the items she took from my home to place in her store.  I was happy with that as the list was correct.2. The consignment agreement was not for 90 days.  When I placed my items in her store I asked Kimberly how long she expected it would take to sell the items.  She told me to expect it to take 6 months.3. Items were sold every month from September 2014 to August 2015.  Of the 50 or so items that was placed in her store all were sold except my drapes, a mirror and a painting all of which I had my church pick up.  She did not store my items for months to accommodate my move.  4. It is hard to believe that Square Point of Sale system doesn’t offer transaction reports.  Every point of sale system does.5. I don’t even know what to say about the math error on the January invoice.  The $6490 figure is what she told me on the phone she sold the items for.  The invoice she gave me lists totally different amounts.  The January payments were to also include the items she sold in November which she didn’t pay me for.  Those items totaled $1416.50 x 60% = $849.90 plus 60% of $6490 = $3894 + 849.90 (November items) totals $4743.90.  Kimberly deposited $290 that was suppose to cover the November items.  When I pointed out to her that wasn’t nearly enough she told me she would make it up in February.  In February she deposited 2 checks, one for $2694.25 and the other for $560.  By my calculations that leaves me $1199.65 short.  I don’t know who she paid $4145 to but it wasn’t me.  This is why I am asking for backup.6. I don’t understand her comment about being paid in the same manner. 7. Phone calls took at least a month to get returned.  I had no idea if she were still in business or what was happening with my furniture.I’m still waiting for an accounting of what was sold, when it was sold and for how much it was sold.  [redacted]Turner Travel & Tours614-848-5675 or 800-903-1372kturner@turner-travel.comwww.turner-travel.comFacebook.com/TurnerTra...⇄

February 2, 2016Re:  Response to complaint by [redacted] consignorI am reviewing the sales, inventory and information for this client.  I will compile an accounting of merchandise sold and paid.Yes we accepted furniture and accessories from [redacted] for consignment, with a 90 day...

consignment agreement.We maintained unsold inventory for months longer to accommodate clients move.Our POS is Square and does not have a reports function for consignment.  All sales have been paid in this manner.[redacted] was paid a large sum of money over the months she had merchandise in our store.The January discrepancy that is noted is a math error in the favor of Ivybrook Home by $251.00.  60% of $6490 is $3894, she received $4145, balance is $251.00All consigned sales are paid in the same manner, she was not paid differently.Answering phone calls and emails are done in as timely a manner as available.Thank you,[redacted]