iWin

Thank you for taking the time to provide the feedback to our response Unfortunately we cannot call the Customer as we do not provide Telephone Support to any customers.Our Customer Service team has already reached out to the customer via their existing Customer Support Ticket to try to assist them with the issue that they are having with the Download Manager.So far the Customer has not responded to this request.We are NOT able to help the Customer recover these Game Purchases as they do NOT have a Game Purchase with this company (iWin)Their purchases were made through a defunct company ( [redacted] Games) whose Assets we (iWin) purchased The Game may still be available to download - but these are games are based upon the iWin Platform The Customer purchases were made through the [redacted] Platform which no longer exists and which we cannot honor purchases made upon that defunct companies platform.We are happy to assist the Customer with their iWin Download Manager issues and they need only to contact us via their Customer Support Ticket for this assistance However we cannot help them recover games purchased via an entirely different company

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Thanks for Contacting Us We have no record of the Customer contacting us in regards to this request using the email : " [redacted] @yahoo.com" The last contact we had from this Customer via this email was on the 11th Feb They have no account on iWin under the email : " [redacted] @yahoo.com" If they can submit an Email request for a refund to " [redacted] @iwin.com" - We will get them logged into the Customer Support System and we can investigate further We need to know the email / username they use on iWin.Com to assist us in tracking down their account and processing a refund for them Please let us know if you need any additional information in regards this matter

Upon review of our support system, we did not find previous contact from this customer. We have located her subscription and have canceled it. In light the customer will not be billed further. Below are the terms of service. Thank you! [redacted]

Complaint: [redacted] I am rejecting this response because: First of all, I asked for a call from someone at iWinThey purchased this program from ***, but do not want to assist with simple questions regarding my gamesThe issue is that the download manager is not working properly, which is causing issues with some of my games THAT ARE STILL DOWNLOADABLE AND AVAILABLE to be playedI am not ignorant by any means and these people keep repeating the same thing to me, which is not the caseThere are games I purchased that are still available and some are notI understand that and this is NOT the reason I am complainingThese people need to take responsibility for their productMy complaint is about the games managerI am requesting a callThe tone of their response is very unprofessional Sincerely, [redacted]