Ix Design

Review: We hired [redacted] from IX Design to provide interior design services for redecorating our living room. specifically we asked them to find a selection of furniture, carpet and fabric to reupholster our sofa. We established a budget of $7,500 for everything including the cost of reupholstering the sofa. They were supposed to identify a selection of items that we liked and that we would all be able to purchase for no more than the budget. They provided only one choice of items, many were too expensive and exceeded the budget. When we asked for alternative choices for the sofa fabric they did not send any samples in the colors that we liked, which we had communicated to them many times. The fee agreed to for the entire project was $1,150 with $600 paid at the start and the remaining $525 to be paid upon completion. They refused to provide more than one choice for all the items and refused to find another similar color fabric. Therefore they have refused to finish the project yet they say we still owe the remaining $525 and have sent that invoice to collections. We do not believe we owe them anything and actually think they should refund all the money paid as they have never provided most anything we can use.Desired Settlement: Since they have never provided what was agreed to in the original contract we seek a refund of the $600 and cancellation of the invoice for the additional $525.

Business

Response:

In response to [redacted]'s ‘Statement of the Problem’, we counter each of his claims. First, the budget for his project was always very much respected and documented as the project progressed. Secondly, we have on record several options provided for each of the items in his scope of work. In spite of our efforts to offer solutions and accommodate his budget, at a point during the design process [redacted] became intransigent on one particular item; a proposed upholstery fabric for his sofa. The original fabric we presented was deemed too expensive and he requested a less expensive alternative. We provided him with no less than 4 less expensive alternatives from which to choose, as similar in color and/or texture to the original as we could possibly source. Additionally, in response to in an effort to make the budget work, we offered to cut in half our contracted administration fee on the preferred fabric - an effort that was met with no response. We then offered to have an additional no charge meeting in order to sort things through but that too was rejected.

When [redacted] asked if we could source more alternative sofa fabrics beyond the original 5 provided, plus the 4 alternates, we informed him that the hours allocated for his project were exhausted and that his approval would be required for us to provide further service. With no reply, we then asked him if he expected the hours spent on his behalf to be unlimited. He again declined to respond.

Unfortunately, due in large part to [redacted]'s unwillingness to compromise or reply to our entreaties, we expended many more hours than we had projected yet we honored our agreement and invoiced only the fee for which we were contracted.

In summary we feel [redacted]'s refusal to prioritize among the selections provided for his scope of work created a hindrance to moving forward. In response to all of our efforts to communicate and resolve, [redacted] has decided to make a claim in this forum.

Business

Response:

We will respond to these complaints in small claims court on Oct the [redacted], 2013. Suffice it to say, that we disagree with [redacted]'s interpretation of the events.

Consumer

Response:

In response to your question, the case was filed on 7/**/13. I went to the Revdex.com in the hope that perhaps this forum would enable us to resolve the issue. However IX Design remains intransigent towards any solution. The case was scheduled to be heard on 10/**/13 however IX waited until that date to decide to file a counterclaim thereby delaying any appearance before a Judge until 1/**/14.