Iyer Health Shield

Initial Business Response / [redacted] (1000, 5, 2016/06/17) */ Iyer Health Shield a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below IHS maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a third party verification agent at the end of every sales callDuring this third party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers - Our customer service team work's six days a weekThey are available Mon-Fri am to pm PST and on Saturdays from am to pm PST I have requested her plan to be cancelled and refunded

Initial Business Response / [redacted] (1000, 6, 2016/01/26) */ Contact Name and Title: [redacted] G Supervisor Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ihealthshield.com I have spoke to Ms [redacted] IHS has issued her a full refund, she is satisfied with this resolution

Initial Business Response / [redacted] (1000, 16, 2016/04/08) */ I checked our files, Mrs [redacted] signed up with one of our down line companies (Health and Life Associates) we do there customer service and billing As checking her file we fully refunded Mrs [redacted] on March 9th

Initial Business Response / [redacted] (1000, 5, 2016/06/08) */ Iyer Health Shield a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below IHS maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a third party verification agent at the end of every sales callDuring this third party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers - Our customer service team work's six days a weekThey are available Mon-Fri am to pm PST and on Saturdays from am to pm PST

Initial Business Response / [redacted] (1000, 8, 2015/12/28) */ We are a large Nationwide brokerage firm and we represent several insurance companiesWe offer many levels of coverage and different plan typesWhen a customer buys a plan from one of our licensed agents, we have the customer complete a TPV (Third Party Verification) this is done on a recorded line On the TPV the customer is read a legal disclaimer from Insurance company, they are explained what they are buying, and they agree and authorize the chargesThe refund policy is explainedThey are also given our customer service phone number We have a dedicated customer support team that is available, Monday-¬Friday am to 400pm PST [redacted] We also accept email questions or concerns at [redacted] @ihealthshield.com All of our plans and/or policies come with a "Review Period" if you were not satisfied in that review period we would have cancelled and refunded you, we could also move you to a different plan that meet your needs better [redacted] @ihealthshield.com [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/29) */ I am withdrawing the complaint, I was contracted today and the issue was resolved

Initial Business Response /* (1000, 5, 2016/05/31) */
Iyer Health Shield a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures
outlined below
IHS maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a third party verification agent at the end of every sales callDuring this third party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers - Our customer service team work's six days a weekThey are available Mon-Fri am to pm PST and on Saturdays from am to pm PST
Initial Consumer Rebuttal /* (3000, 7, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The agent I spoke with named *** told me that this was insurance and would cover the obama care needs he told me it would be for a doctor for a specialist for prescription none of that was truewhen I got the paperwork well after days from the time I got the so called "Policy" I found out that it was not insurance and I would be fine for not having health insurance.It was not until feb 24th that *** sent me a temporary card because I had not received anything form them to go over in the periodI have the email to prove itwhen I found out that this was not insurance I started calling to speak with ***...and got the runaround he was out of the office left a voice mail never called backhe was on vacation this was in mid march and was told he was on vacation and would not be back till April...called back again and then was told he did not work there any moreThen I asked to speak with a supervisor was told they were ALL in a meeting, called again and was told they were helping other customers, At time I would called and be transferred to the superiors ray and never would get calls returnedthese people are not professionals in any sense of the wordthey had an agent who leidthe info I was suppose to get within days to look over and cxl did not come until I called well in to Feb after the daysI want a full refund and I want to be compensated for the fine I am facing from the Fed government and last time I tried to call my number is blocked and I can not speak to anyone this is not how a professional company conducts business.this company is very dishonest I have very extensive notes of my dealing in trying to get this matter settle
Final Business Response /* (4000, 9, 2016/06/08) */
Iyer Health Shield a full service insurance product company and maintains the billing and customer service departments for many outside companiesEach company we contract with is required to strictly follow our sales and verification procedures outlined below
IHS maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedureTo maintain good customer service and a high level of quality control, each customer is transferred to a third party verification agent at the end of every sales callDuring this third party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers - Our customer service team work's six days a weekThey are available Mon-Fri am to pm PST and on Saturdays from am to pm PST

Initial Business Response /* (1000, 5, 2015/12/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ihealthshield.com
We are a large Nationwide brokerage firm and we represent several insurance companiesWe offer many levels of coverage and
different plan types
When a customer buys a plan from one of our licensed agents, we have the customer complete a TPV (Third Party Verification) this is done on a recorded lineOn the TPV the customer is read a legal disclaimer from Insurance company, they are explained what they are buying, and they agree and authorize the chargesThe refund policy is explainedThey are also given our customer service phone number
We have a dedicated customer support team that is availiable Monday-Friday am to 400pm PST (XXX-XXX-XXXX) We also accept email questions or concerns at ***@ihealthshield.com
All of our plans and/or policies come with a "Review Period" if you were not satisfied in that review period we would have cancelled and refunded you, we could also move you to a different plan that meet your needs better
*** ***
***@ihealthshield.com
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I tried to ask questions the young man seemed aggravated when I asked,plus I did try contacting customer support and left messages to call me backSent an email as well and it came back to me as not a real email address even though it said I could send oneAlso, I canceled the policy and they still withdrew from my account afterI still have the email confirming the cancelation and no further funds will be taken, but they still didObviously it was not explained clearly enough for me to understand what I was purchasingI felt like I was dealing with a car salesman in the way they spoke, I feel that I was mislead or rushed to buy it even though I asked him if he or I could call back after I talked to my husband and think about itI was told that I needed to get right away as the prices were going up
Final Consumer Response /* (2000, 9, 2015/12/23) */

Initial Business Response /* (1000, 5, 2016/03/08) */
I spoke to ***, he believes the sales person mis lead himI explained that we sell many levels of coverage and after every sale, the customer completes a third party verification which clearly explains the customers purschase
I
cancelled his plan and refunded him fullyHe is satisfied with this resolution

Initial Business Response /* (1000, 16, 2016/04/08) */
I checked our files, Mrs [redacted] signed up with one of our down line companies (Health and Life Associates) we do there customer service and billing.
As checking her file we fully refunded Mrs [redacted] on March 9th.

Initial Business Response /* (1000, 5, 2016/06/17) */
Iyer Health Shield a full service insurance product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures...

outlined below.
IHS maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a third party verification agent at the end of every sales call. During this third party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers - Our customer service team work's six days a week. They are available Mon-Fri 0700 am to 0400 pm PST and on Saturdays from 0800 am to 1230 pm PST.
I have requested her plan to be cancelled and refunded.

Initial Business Response /* (1000, 8, 2015/12/28) */
We are a large Nationwide brokerage firm and we represent several insurance companies. We offer many levels of coverage and different plan types. When a customer buys a plan from one of our licensed agents, we have the customer complete a TPV...

(Third Party Verification) this is done on a recorded line.
On the TPV the customer is read a legal disclaimer from Insurance company, they are explained what they are buying, and they agree and authorize the charges. The refund policy is explained. They are also given our customer service phone number.
We have a dedicated customer support team that is available, Monday-¬Friday 0700 am to 400pm PST [redacted] We also accept email questions or concerns at [redacted]@ihealthshield.com
All of our plans and/or policies come with a "Review Period" if you were not satisfied in that review period we would have cancelled and refunded you, we could also move you to a different plan that meet your needs better.
[redacted]
[redacted]@ihealthshield.com
[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2015/12/29) */
I am withdrawing the complaint, I was contracted today and the issue was resolved.

Initial Business Response /* (1000, 6, 2016/01/26) */
Contact Name and Title: [redacted] G Supervisor
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@ihealthshield.com
I have spoke to Ms [redacted]. IHS has issued her a full refund, she is satisfied with this resolution

Initial Business Response /* (1000, 5, 2016/06/08) */
Iyer Health Shield a full service insurance product company and maintains the billing and customer service departments for many outside companies. Each company we contract with is required to strictly follow our sales and verification procedures...

outlined below.
IHS maintains a strict cancelation and refund policy with each product sold and it clearly outlined to the customer in each recorded verification procedure. To maintain good customer service and a high level of quality control, each customer is transferred to a third party verification agent at the end of every sales call. During this third party verification process each customer is made aware of all products purchased including the price of each product individually, any enrollment fees applicable, the cancellation period within which the customer is eligible for a pro-rated refund, and all customer service phone numbers - Our customer service team work's six days a week. They are available Mon-Fri 0700 am to 0400 pm PST and on Saturdays from 0800 am to 1230 pm PST.

Initial Business Response /* (1000, 18, 2016/04/12) */
Hi [redacted]
Not sure why I am not getting these, please mail and email them to me. This member was also cancelled and refunded in full.