Izzy's Tax Service

This is a response to the
complaint filed by [redacted]  We have attempted to reach the
customer on daily basis starting on the 17th of November, once we were...

informed
of an issue.  We have not been able to contact the customer or his mother
[redacted]).  They have not returned any calls / messages left.
 The vehicle was originally brought into us for a power steering issue and
water pump leaking.  We verified the water pump was leaking and informed
the customer the water pump had failed and needed to be replaced before any
other components could be pressure tested.  This repair was authorized by
[redacted] and [redacted].  We repaired the vehicle and test
drove for approximately 5 miles (standard procedure for our location on cooling
system issues) and performed a pressure check of the system prior to
[redacted] picking up the vehicle and found no leaks at that time.
 After leaving our shop within an hour [redacted] called and said the
temperature gauge was getting hot.  We arranged to have the vehicle towed
to our shop at NO CHARGE to the customer.  Upon arrival we discovered the
radiator plastic side tank was now leaking.  Customer was informed of
issue with vehicle and [redacted] approved the additional repair himself.
 It is common for plastic parts to fail in the cooling system after the
vehicle has been driving while overheated.  This can also cause gasket
issues or the cylinder heads to warp which can lead to catastrophic damage to
the engine.  The customer’s original concern states that they have had to
add coolant on a daily basis to the vehicle and that it was getting hot.
 We could not verify if the customer added coolant or just water to the
system prior to original repairs, if just water is added to the cooling system
instead of coolant, it can increase the odds of additional components failing
in the cooling system due to less protection of the components.  We
replaced the radiator and the vehicle was test driven after and pressure tested
with no issues.  We did not charge the customer for towing or additional
coolant needed to make the repair.  We had issues with [redacted]
checks bouncing from the first repair (have since cleared this issue up) and
still need to collect on the bill for the radiator repair. The total is $619.97
that they still owe for repairs.  The customer is upset with the
additional repairs required on the vehicle due to driving the vehicle while not
in a safe and operational state (leaking coolant).  The bottom line is
they approved all repairs on the vehicle and owe the amount of $619.97 for the
second repair.