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J A Brundage, The Drain Doctor

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J A Brundage, The Drain Doctor Reviews (1)

I called this company to come look at my plumming. I had air bubbles coming up in my toilet, and bubbeling sound in other drains. A man named [redacted] came out on Friday evening 2/22/13. He spent about 2 and a half hours there but said he couldn't fix it. He said he needed to send someone to Jet water through the pipe. That day I gave him 240.00 cash and my debit card fo 30.00 to equal 270.00. A man and woman came in the early evening on Saturday with the water jet. The were here 45 minutes or so. The woman said do you have a shop vac. I said I did not. She said well there is quite a mess down there to clean up. From the top of the stairs I couldn't see much and I was busy taking care of my 2 year old. They charged me an additional 378.00. I gave them my debit info amd they left. I went to clean up this so called mess and I was so surprised there was a huge mess of sewage sludge covering my basement floor and on all my stuff. I was sick with a cold and now I was faceed with cleaning this up. I went down with a bucket and mop and quickl;y realized it was too thick to mop up. I used a scooper to get a couple of bucketts full and had to stop. On Sunday morning I went to Purchase a Shop Vac. so I could clean up. I took a total of 15 gallons of sewer sludge off my floor and there are things that are ruiened. I mopped the basement with bleach and the smell was still so bad. So then I went and bought Pine sol and Dumped the whole thing on the floor. I called my bank to stop payment of the second payment of 378.00 and called the company at 694-1776 on Monday. I gave the woman answering the complaint and she said the owner was at a funeral so it would likely be the following day. I still have yet to hear from them today marks 1 week and 1 day. I really thought a buisness like this had to leave a residence in the same condition they found it. This was not the case at all. Its not ok for people to come in and ruin your things. They didn't even give me the option to get my stuff out of the basement so it wouldn't be ruiened. I would have rescheduled and moved my valuables.

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Address: 1401 College Avenue, Niagara Falls, New York, United States, 14305


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