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J & A Construction, Inc.

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J & A Construction, Inc. Reviews (10)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like a check to be mailed to address *** *** *** *** ** ***, made payable to *** *** in the amount of $
Regards,
*** ***

Initial Business Response /* (1000, 7, 2015/10/28) */
Thank you for contacting Uptown Plumbing, Heating and Cooling and sharing your feedback. We apologize for any inconvenience you may have experienced with your air conditioning. I will review your file and contact you directly. Thank you for...

sharing your experience. Sincerely, [redacted]
Initial Consumer Rebuttal /* (3000, 9, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Uptown has not contacted me.
My complaint was opened on 10/15/15
Uptown has not fulfilled their promise to contact me directly.
Final Business Response /* (1000, 15, 2015/11/16) */
Per phone call with the company: "We refunded [redacted] for the coil that was still under warranty. We are unable to refund for the labor that was needed to install the coil (thus the difference between our price of fixing and the coil price) we stand by our $487 refund to the customer"

Uptown's Project Engineer went out to [redacted] and [redacted]'s house on 11/21/2015 and presented options to replace their furnace.  While there, [redacted] went online to Bryant's website and found out that she was not eligible for a heat exchanger replacement.  We stated that we do not deal...

with warranty heat exchangers on system we did not install. They proceeded to purchase a new furnace, we installed it on 11/23/2015.  Four months later they filed a complaint with the Revdex.com stating they wanted money back for the heat exchanger.  At this time, we are not refunding the customer.

Initial Business Response /* (1000, 5, 2015/12/08) */
"A 2 year extended warranty and a refund of $2,000 has been a mutually agreed upon resolution of this issue. We consider this matter closed."
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
The consumer indicated that he/she accepted...

the business response.

On March 17th 2017 we went out to service Mr. [redacted]'s sewer line. We provided upfront pricing for the first hour of service or 100' of cable. This was a customized offer pertaining to the specific situation at the time. Mr. [redacted] signed off on the paperwork agreeing to the work at 100' prior to...

the start of any work.After our technician successfully achieved drainage well within the specified period, he set up a Camera for the following Monday 3/20/17 between the hours of 1 PM & 3 PM. This particular tech didn't have a camera with him on the day we performed the service for Mr. [redacted]. The logic was to get the line cleared and we could Get a camera in the line to further evaluate the situation at a later time.  On the March 20, 2017 we sent out another technician with a camera to review the overall condition of Mr. [redacted]'s sewer line. On that day the technician could not pass and unspecified point within the sewer line. At this point the technician verbally gave Mr. [redacted] options. One of those options being to excavate the line to repair the point of tree root entry to eliminate further tree roots intwithin the line. Other options included to continue cabling for an additional predetermined hourly price. Mr. [redacted] at this time chose to confer with his spouse prior to making a financial obligation. Some time went bye and Mr. [redacted] reached out to inform us via customer service that he had went to a different company as he felt dissatisfied with the service previously provided. At this point it was brought to the management where it was decided that he should receive a refund of 50% of his funds in the amount of $202.50. This credit was issued on 31 March 2017. Although , Ideally if Mr. [redacted] would have given us the opportunity to continue to work on the drain and continue removing tree roots we are confident that we would've had the same outcome which was overall success. We did call and leave Mr. [redacted] a message unfortunately we did not receive a return call the next communication was interaction with the Revdex.com.

It is Uptown's daily practice to provide ethical and honest customer service. We take all unsatisfied customers very seriously. If you would like to discuss this further, please feel free to contact me directly at ###-###-####.  Thanks, Kailan.

Initial Business Response /* (1000, 8, 2015/07/23) */
Thank you for the opportunity to meet and review the drain cleaning services that you received on February 2, 2015. I'm sorry to hear that you had a separate sewer line back up four months later.

When the service was performed on February 2,...

the technician assessed that it was a main sewer line issue and provided an estimate to clear the drain. The contract was signed by [redacted].

The drain technician performed the drain cleaning service on the main sewer line. He was able to remove some roots from the line and was able to get water to drain. On the invoice it states that there was a problem at around 30' to 40' out. The technician verbally recommended having the sewer line inspected with a video camera and the service was declined.

With the repair made, there is a 30-day warranty on the drain line. If the sewer line had backed up within the warranty period, a technician would have returned at no charge to re-clean the main line. This would cover clearing anything that was put down the drain, or other variables that can cause a back up.

Customer satisfaction is important to us. We are extending a refund for the amount paid for the service.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not do their job they were paid for and it backed up about 40 days and when Tony was here . I had the same thing done about 8 years ago and they fixed it but did not need a camera to do so! I have a huge mess to clean up and they should pay for the loss because they did not do their job! I am the owner of the house and paid the bill and a check was sent to the wrong person. There is no such person as [redacted]! They also said it was 100 feet to the street and it is only 70 and they also said I had a broken line and I didn't have the funds to fix that or to pay to have them put a camera down, I also had to ask Tony to leave my house 3,times before he left. The person was only here for about 30 minutes to clean the drain which I thought should take longer! All the tech talk Ed about was this happened to his mom I

I apologize you are going through this with your toilet.  When our technician was out he was working on your sink, he was unaware their were any toilet issues.  He turned off the water to the whole house and then began working on the sink upstairs.  Because the toilet was previously...

clogged and no one informed our technician about it, when the water was turned back on, the toilet overflowed.  Our technician would have no knowledge or even a reason to check all the drains in the house as we go in assuming all the plumbing is in proper working order unless stated otherwise. If you need any further assistance with your toilet we are always here to help!

Initial Business Response /* (1000, 5, 2016/03/23) */
[redacted] agreed to the price of the repair before work was done. He had another technitian out a couple days earlier and he was quoted $449 for a zone valve. When we went out after hours we did not charge the after hours fee, and also [redacted]...

agreed to pay $899 for a zone valve and assembly. Attached is the phone call we had with [redacted] and the invoice he signed the day the work was done.

We are more than happy to resolve complaint.  The cu can choose one of the following options (1)  pick up the food at our location or (2) I will deliver the food after the holidays or (3) I mail him a check for $235.00 which covers 30-35 people.   Please let me know what works best...

for you.Thank you,[redacted]

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