J & A Distributing LLC

Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ Customer purchased merchandise on 4/Was given a copy of receipt that had a cancellation notice on the bottom stating merchandise could be returned by midnight 4/No contact was made until 4/When the company learned that the machine was "defective", Mrand Mr [redacted] were offered service on their kirby or a new machine as well as any supplies that were not filled to their satisfactionThe owner is very prominent about taking care of his customers when they call the officeIf someone gives out his cell phone number, he can not always promise a responseOur office is open 9-Monday through Friday with the option to leave a voice mail if the call is not answered Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The "cancellation notice" the business is referring to is the Illinois law that provides protections for consumers against predatory business practices by mandating a business day 'cooling-off' period post transaction for door-to-door salesman due to the know high pressure sales techniques used to push their productThis is different from a cancellation policyBy law Mr***'s employees were required to provide written notice of my rights as a consumerWhat we are disputing is a different scenarioI am not requesting a refund because I "changed my mind"I want a refund because the product was misrepresented, defective, not in working condition and the poor customer service follow up I have received thereafterNowhere in the claimed "cancellation notice" does it state that there is no recourse for the consumer after the three-day recession period endsThe is no valid business justification for not providing a refund on the product in such a short period of timeIt was seven days from evening of purchase between the time that I realized the product did not work and notified the business ownerThe business owner stated to my husband, [redacted] , that he would "refund our money and pick up the vacuum cleaner" on 4/20/He also indicated in the same conversation that he could "take care of the refund from his phone and would send an email confirmation"On the evening (after business hours) Mr [redacted] sent an email stating he would not be refunding our moneyHe failed to return numerous phone calls to his cell and office line, respond regarding visits to his office, ignored texts and e-mailsMr [redacted] is simply choosing to prey on consumers for his monetary benefit and is not standing by his promises of a quality product, quality customer service or refundI am asking for a refund at this time because of the shoddy business practices and sub-standard product I receivedCurrently I have a vacuum in my home that cost me $1,and won't stay turned on to vacuumAlso, please note that the phone number listed on the right to cancel notice is does not accept voicemails after business hours, making it difficult for a consumer to contact the business in a situation where they may change their mind and wish to exercise their consumer rightsFinally, in trying to locate the business, there are multiple locations listed on the internet, making it further challenging for a consumer to contact the businessIn my opinion, Mr [redacted] is not a reputable business man and is actively making it difficult for consumers to get the service they deserveI do not wish to continue doing business with Mr [redacted] or his company J&A DistributingI will not accept any other solution other than a refund of my money

Initial Business Response /* (1000, 5, 2016/04/25) */
Customer purchased merchandise on 4/12. Was given a copy of receipt that had a cancellation notice on the bottom stating merchandise could be returned by midnight 4/15. No contact was made until 4/19. When the company learned that the machine...

was "defective", Mr. and Mr. [redacted] were offered service on their kirby or a new machine as well as any supplies that were not filled to their satisfaction. The owner is very prominent about taking care of his customers when they call the office. If someone gives out his cell phone number, he can not always promise a response. Our office is open 9-5 Monday through Friday with the option to leave a voice mail if the call is not answered.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The "cancellation notice" the business is referring to is the Illinois law that provides protections for consumers against predatory business practices by mandating a 3 business day 'cooling-off' period post transaction for door-to-door salesman due to the know high pressure sales techniques used to push their product. This is different from a cancellation policy. By law Mr. [redacted]'s employees were required to provide written notice of my rights as a consumer. What we are disputing is a different scenario. I am not requesting a refund because I "changed my mind". I want a refund because the product was misrepresented, defective, not in working condition and the poor customer service follow up I have received thereafter. Nowhere in the claimed "cancellation notice" does it state that there is no recourse for the consumer after the three-day recession period ends. The is no valid business justification for not providing a refund on the product in such a short period of time. It was seven days from evening of purchase between the time that I realized the product did not work and notified the business owner. The business owner stated to my husband, [redacted], that he would "refund our money and pick up the vacuum cleaner" on 4/20/16. He also indicated in the same conversation that he could "take care of the refund from his phone and would send an email confirmation". On the evening (after business hours) Mr. [redacted] sent an email stating he would not be refunding our money. He failed to return numerous phone calls to his cell and office line, respond regarding visits to his office, ignored texts and e-mails. Mr. [redacted] is simply choosing to prey on consumers for his monetary benefit and is not standing by his promises of a quality product, quality customer service or refund. I am asking for a refund at this time because of the shoddy business practices and sub-standard product I received. Currently I have a vacuum in my home that cost me $1,500 and won't stay turned on to vacuum. Also, please note that the phone number listed on the right to cancel notice is does not accept voicemails after business hours, making it difficult for a consumer to contact the business in a situation where they may change their mind and wish to exercise their consumer rights. Finally, in trying to locate the business, there are multiple locations listed on the internet, making it further challenging for a consumer to contact the business. In my opinion, Mr. [redacted] is not a reputable business man and is actively making it difficult for consumers to get the service they deserve. I do not wish to continue doing business with Mr. [redacted] or his company J&A Distributing. I will not accept any other solution other than a refund of my money.