J. A. Floor Coverings, Inc.

Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
Floor Coverings Inc
*** E *** Blvd
Ontario, CA XXXXX
2/29/
Dear Revdex.com:
This letter is to acknowledge the complaint about
service we recently received from your office
Mr*** *** on February 25, 2016, we had made several attempts to contact Mr& Mrs*** in reference to this claims .and they had made themselves unavailable , we left messages and texts to their personal phone numbers and they have not call us back , it seems to me that they do not want to address the issues they claim we are in the best disposition to fix anything they seem to be unhappy with , but this cannot be done without their response , it seems to me that they just wanted to place this complaint and not resolve the issues , I don't understand that, and think that there is more to their intentions Please be aware that we had made every attempt to help this home owner and we have being unsuccessful
Sincerely,
*** ***
V.P Operation
(XXX)XXX-XXXX
***@aol.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** from Floor did indeed make contact with myself, not my wife as his "V.P" stated above, after filing our complaintEach time he contacted me, I responded (I have copies of the responses to each of his texts)All communication has been via text message since filing this complaintHe has not "called" either one of us as was stated in his response aboveHe has not taken responsibility for his wrong doing, and for that he is not trustworthyI do not feel comfortable doing business with him any longerMr*** could have simply resolved this issue by accepting accountability for his wrong doing and apologizing for taking our money, not finishing the job, not responding to multiple voicemail and text messages, not showing up when he has scheduled a time with us (also on multiple occasions), and sending his workers in lieu of himself to complete the jobOn the two occasions the workers arrived they had no idea what exactly they were doing, so they were unprepared and they were not able to complete the workEach time we asked, "Where Is ***?", and we were told he was on his wayHe never showedWe expressed these concerns to him, and each time he would give us an excuse and put us off until the next weekAll we have asked since November was for him to come by so that we could walk through and address our concerns with him, and to replace the window in which he broke while installingWe waited patiently and dealt with the blatant disrespect of avoidance after we paid in fullBoth myself and my wife left several voicemails stating that we were concerned that this job was not complete and we begged him to please make it a priorityWe never received a response from Mr*** (until we filed this complaint with the Revdex.com)At one point we contacted his office directly and expressed our concerns with a woman working thereShe apologized and scheduled an appointment for him to come outAgain, he never showedWhen my wife contacted him, his explanation was that that was his wife that took the call and she never told him about the appointmentHe promised the window would be ordered and installed in three daysThat was four weeks ago, he did not show up and has not returned any of our calls
We have been more than patient over the past three months of ignored messages, promises, and now liesAs we explained on more than one occasion on Mr*** voicemail, "It would have been unacceptable for us to not pay you for your workIt has been three months and it is unacceptable for you not to make it a priority to finish our job." As I mentioned above, at this point Mr*** has not apologized, has not taken responsibility for his wrong doing and is now lying to cover himself, for that reason, I do not want to do business with him and am requesting 1/of the cost of the job refunded to have repaired by another contractor
Final Consumer Response /* (4200, 19, 2016/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This will be my final attempt to resolve the issuePlease note that recently I unsuccessfully disputed a payment made to *** *** through my bank as an attempt to be refundedIf *** agrees to all of the following then I will agree to withdrawal my complaint with the Revdex.com along with all other pending complaints with Contractors State License Board, City of Ontario, City of Upland, IRS, and State Labor and Workforce (EDD)In preparation for legal action against *** *** I have been advised that he may be in violation with all of the above entities
As a second attempt to get refunded through my bank I have disputed a $5,payment made to ***If *** does not contest this dispute and allows me the refund then I agree to 100% withdrawal from any further action against *** or his company and will consider this issue resolved
Final Business Response /* (4000, 21, 2016/04/14) */
4/14/
Good Afternoon:
In reference the last response we received from Mr*** , I would personally like to express my serious concerns ., Mr*** is making very serious allegations in reference the standards and procedures of this company , as Co -owner , I would like to emphasize the gravity of this allegations , I am not sure who may be advising MrEngland but I would like to point out that being this is an open forum and platform that is widely open to the public this claims could potentially cause permanent and irreversible public damage and reputation to this company ,I will consider Legal action if necessaryWe had being cooperating through this channel to resolve this matter, I would like to express that at no giving time we had refuse to extend a credit as matter fact we offered it, we just need to know what does Mr*** feels he deserves credit for ( a side list of items) on all this letters he never expressed what areas he's looking refund for ,he had only presented a dollar amount , on this case and on previous letters the amount has changed , we need to be clear ,also Mr*** states that we are fighting him on the refund through the bank , I would like to mention we are not , the claims he had submitted to the processing centers and to the bank are inaccurate , he had claimed that are duplicate charges which on this case are not , and that is why the bank and institutions are bouncing it back, so in essence we had not fought him on this ,we offered it and on this being the third time the credit is available , I would like to express that intimidation and lack of communication will not take us anywhere , I will be prepare to dispute any allegations with all the departments he claims we "may have issues " , Floor Coverings is prepared seek our company's lawyer if this issue should escalade
Respectfully,
*** ***
Vice President
FLOOR COVERINGS,INC
*** E *** Blvd
Ontario , CA XXXXX
(XXX) XXX-XXXXph
(XXX) XXX-XXXXfx
***@aol.com

Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
JA Floor Coverings Inc.
[redacted] E [redacted] Blvd
Ontario, CA XXXXX
2/29/2016
Dear Revdex.com:
This letter is to acknowledge the complaint about service...

we recently received from your office.
Mr. [redacted] on February 25, 2016, we had made several attempts to contact Mr. & Mrs. [redacted] in reference to this claims .and they had made themselves unavailable , we left messages and texts to their personal phone numbers and they have not call us back , it seems to me that they do not want to address the issues they claim . we are in the best disposition to fix anything they seem to be unhappy with , but this cannot be done without their response , it seems to me that they just wanted to place this complaint and not resolve the issues , I don't understand that, and think that there is more to their intentions . Please be aware that we had made every attempt to help this home owner and we have being unsuccessful.
Sincerely,
[redacted]
V.P Operation
(XXX)XXX-XXXX
[redacted]@aol.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] from JA Floor did indeed make contact with myself, not my wife as his "V.P" stated above, after filing our complaint. Each time he contacted me, I responded (I have copies of the responses to each of his texts). All communication has been via text message since filing this complaint. He has not "called" either one of us as was stated in his response above. He has not taken responsibility for his wrong doing, and for that he is not trustworthy. I do not feel comfortable doing business with him any longer. Mr. [redacted] could have simply resolved this issue by accepting accountability for his wrong doing and apologizing for taking our money, not finishing the job, not responding to multiple voicemail and text messages, not showing up when he has scheduled a time with us (also on multiple occasions), and sending his workers in lieu of himself to complete the job. On the two occasions the workers arrived they had no idea what exactly they were doing, so they were unprepared and they were not able to complete the work. Each time we asked, "Where Is [redacted]?", and we were told he was on his way. He never showed. We expressed these concerns to him, and each time he would give us an excuse and put us off until the next week. All we have asked since November was for him to come by so that we could walk through and address our concerns with him, and to replace the window in which he broke while installing. We waited patiently and dealt with the blatant disrespect of avoidance after we paid in full. Both myself and my wife left several voicemails stating that we were concerned that this job was not complete and we begged him to please make it a priority. We never received a response from Mr. [redacted] (until we filed this complaint with the Revdex.com). At one point we contacted his office directly and expressed our concerns with a woman working there. She apologized and scheduled an appointment for him to come out. Again, he never showed. When my wife contacted him, his explanation was that that was his wife that took the call and she never told him about the appointment. He promised the window would be ordered and installed in three days. That was four weeks ago, he did not show up and has not returned any of our calls.
We have been more than patient over the past three months of ignored messages, false promises, and now lies. As we explained on more than one occasion on Mr. [redacted] voicemail, "It would have been unacceptable for us to not pay you for your work. It has been three months and it is unacceptable for you not to make it a priority to finish our job." As I mentioned above, at this point Mr. [redacted] has not apologized, has not taken responsibility for his wrong doing and is now lying to cover himself, for that reason, I do not want to do business with him and am requesting 1/3 of the cost of the job refunded to have repaired by another contractor.
Final Consumer Response /* (4200, 19, 2016/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This will be my final attempt to resolve the issue. Please note that recently I unsuccessfully disputed a payment made to [redacted] through my bank as an attempt to be refunded. If [redacted] agrees to all of the following then I will agree to withdrawal my complaint with the Revdex.com along with all other pending complaints with Contractors State License Board, City of Ontario, City of Upland, IRS, and State Labor and Workforce (EDD). In preparation for legal action against [redacted] I have been advised that he may be in violation with all of the above entities.
1. As a second attempt to get refunded through my bank I have disputed a $5,500 payment made to [redacted]. If [redacted] does not contest this dispute and allows me the refund then I agree to 100% withdrawal from any further action against [redacted] or his company and will consider this issue resolved.
Final Business Response /* (4000, 21, 2016/04/14) */
4/14/2016
Good Afternoon:
In reference the last response we received from Mr. [redacted] , I would personally like to express my serious concerns ., Mr. [redacted] is making very serious allegations in reference the standards and procedures of this company , as Co -owner , I would like to emphasize the gravity of this allegations , I am not sure who may be advising Mr. England but I would like to point out that being this is an open forum and platform that is widely open to the public this claims could potentially cause permanent and irreversible public damage and reputation to this company ,I will consider Legal action if necessary. We had being cooperating through this channel to resolve this matter, I would like to express that at no giving time we had refuse to extend a credit as matter fact we offered it, we just need to know what does Mr. [redacted] feels he deserves credit for ( a side list of items) on all this letters he never expressed what areas he's looking refund for ,he had only presented a dollar amount , on this case and on previous letters the amount has changed , we need to be clear ,also Mr. [redacted] states that we are fighting him on the refund through the bank , I would like to mention we are not , the claims he had submitted to the processing centers and to the bank are inaccurate , he had claimed that are duplicate charges which on this case are not , and that is why the bank and institutions are bouncing it back, so in essence we had not fought him on this ,we offered it and on this being the third time the credit is available , I would like to express that intimidation and lack of communication will not take us anywhere , I will be prepare to dispute any allegations with all the departments he claims we "may have issues " , JA Floor Coverings is prepared seek our company's lawyer if this issue should escalade .
Respectfully,
[redacted]
Vice President
JA FLOOR COVERINGS,INC
[redacted] E [redacted] Blvd
Ontario , CA XXXXX
(XXX) XXX-XXXXph
(XXX) XXX-XXXXfx
[redacted]@aol.com