J & A, Inc.

In 2012, we purchased and outdoor lighted sign for our church from FastSigns for over $3000.00. This is the type of sign that hangs on the building with lights inside. the letters so it can be seen at night. There was delay after delay on their part, and it ended up taking over 3 months for the sign to be completed, a process that we were told would only take a few weeks. When I asked about the delay, [redacted], the manager, told me he would give us a discount on the final price. When we got the bill, he gave us $30.00 off the price of $3000.00, which was highly disappointing and hardly a discount for their delay. I personally went back to FastSigns and asked [redacted] about that, and he was very rude with me and wouldn't consider taking more off the final price.

When we finally got the sign and it was installed, it was very dim lit. You can hardly see it in the dark at all. I contacted [redacted] immediately and asked him why it wasn't brighter. He said there was nothing they could do about it.

Well, we are wanting to get our sign lit up like the other signs all around us, which are very bright. When we had it checked out on Dec. 11 by a different sign company to get their opinion on the problem, we discovered that the vinyl covering over the letters and logo of our sign are peeling off! This sign should last many, many years with no problem, but we have only had it a little over 1 year. We were told in 6 months, our sign will look a mess because the letters will have peeled completely off. Also, this other company informed us that FastSigns used the wrong vinyl for our sign. They should have used a cut vinyl that is "transparent" so the lights underneath will shine through, but instead they used a cheap vinyl that isn't transparent. We are very disappointed that we spent a great deal of money on this sign and expected high quality work from FastSigns, but got a cheap sign that the light won't shine through and also, the vinyl letters are peeling off. The sad thing is that our church had used FastSigns for over 10 years to make small door signs and banners for us, but it appears that they do not value the business of their long-time customers.