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J A Jensen Inc

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I took my car to get an oil change there and they put the wrong oil filter on and all the oil leaked out. I drove the car along ways and started having alot of problems with it running. evenutally I checked the oil and there wasn't any. The Car Care Clinic came and put more oil in it and took it to their garage and replaced the oil filter. Since that time, my engine in the car has been sounding really bad on start up. The Car Care Clinic took my car for over a week and even sent it to a dealership to have them diagnose the problem. The dealership said I needed a new timing chain and other miner repairs to the engine. The Car Care clinic said that the oil problem didn't cause the my current engine problems and they weren't going to fix it. The owner also told me that my specific car had a service bulletin out for it from the dealerships that this could become a problem. It was never a problem until all the oil leaked out from their incompetant service. How can an engine with no oil in it have no damage done to it? When he came to put oil in it after I realized I didn't have any in it. The engine took over 3 Quarts of oil for it to even show on the dip stick. Also when I left my car there for over a week, I had written down the mileage and when I picked up my car I had over 1747 new miles on my car. I asked the owner [redacted] about this and he said it was impossible and that I was wrong. So my car's engine was never repaired and I was not compensated for any of the extra miles on my car and lost work time dealing with this issue. I was treated very poorly and I know alot about cars and engines. I spent 22 years in the military as a mechanic on F-16 fighter jets and now how engines operate and the importance of oil in an engine. I can't imagine how a less experienced automotive patron would have been treated. It was the worst service I have ever experienced!

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Description: Auto Repair & Service

Address: 2733 University Ave, Madison, Wisconsin, United States, 53705


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