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J & A Oil Service

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J & A Oil Service Reviews (2)

Review: I reported problems with smoke & soot coming from my furnace when I went to the J&A Oil Company's office to pay my current heating bill in February. I had been a customer for the past ten years. The service person came to the house and supposedly cleaned the furnace in February instead of the normal April yearly cleaning. The furnace was ok for about 2 weeks and then the same problem with smoke & soot started all over again.This issue escalated to the point where I had to call in a professional chimney service to clean the chimney, install a new liner kit, cement crown & cap, and repoint the chimney. In addition, I had to hire another furnace company to take the entire furnace apart, give it a proper cleaning and recalibrate it's efficiency. The total cost for these sevices was $2,250.A cleaning company had to come out to remove soot from the entire home at a total cost of $12,246.62. J&A Oil Company's service personnel should have been forthcoming in letting me know that I had chimney problems that should have been addressed years ago. Instead they allowed these problems to escalate to the point where I could have suffered a loss to my home and health. I relied on their furnace cleaning service and expertise for 10 years. I have terminated my business with this company and would not recommend their services to anyone else who may unknowingly suffer the same consequences.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am seeking full reimbursement for the amount of $14,496.62 for the damages suffered at the hands of this company.

Business

Response:

Business Response /* (1000, 8, 2013/04/16) */

we have acknowledged this complaint which is not viable. it has been forwarded to our insurance company. this person's chimney caved in. she is blaming us. we informed her over the past few years that she had a low draft situation and should have her chimney checked. she DIDNOT even call us back to rectify the supposed situation 2 weeks after cleaning. AGAIN, at that time she was told she had a low draft situation. it is in the insurance companies hands.

I reported problems with smoke & soot coming from my furnace when I went to the J&A Oil Company's office to pay my current heating bill in February. I had been a customer for the past ten years. The service person came to the house and supposedly cleaned the furnace in February instead of the normal April yearly cleaning. The furnace was ok for about 2 weeks and then the same problem with smoke & soot started all over again.This issue escalated to the point where I had to call in a professional chimney service to clean the chimney, install a new liner kit, cement crown & cap, and repoint the chimney. In addition, I had to hire another furnace company to take the entire furnace apart, give it a proper cleaning and recalibrate it's efficiency. The total cost for these sevices was $2,250.A cleaning company had to come out to remove soot from the entire home at a total cost of $12,246.62. J&A Oil Company's service personnel should have been forthcoming in letting me know that I had chimney problems that should have been addressed years ago. Instead they allowed these problems to escalate to the point where I could have suffered a loss to my home and health. I relied on their furnace cleaning service and expertise for 10 years. I have terminated my business with this company and would not recommend their services to anyone else who may unknowingly suffer the same consequences.

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Description: Oils - Fuel

Address: 943 New Haven Rd, Naugatuck, Connecticut, United States, 06770

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www.jandaoil.com


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