J A Transportation, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The company's response is predicated on my being able to see into the future.This company lied to me about when my goods would arrive and where after they were picked upThe hardball tactics they used were at or around the time of pickup, after I had already provided information on my trip timeIt's outrageous to think that I could have switched to a different mover on the day that these guys came to pick up my belongings.To this day, the company has never addressed the key issue: that they told me that my goods had left PA and were on the way when they were notEverything that they've admitted, they have sought to minimize and, in the meantime, smear me.The compensation that I have been seeking is reasonable room and board for about a week and for which I have receiptsIn other words, the claim that somehow I am seeking to turn this my financial advantage is crazy.This company engages in unfair trade practices and consumers should be cautious to avoid companies like this in the future Regards, [redacted]

When we negotiate a contract with our customers, we are very clear about how the move will proceedThere is considerable back and forth communication between the customer and our office in order to get everything rightWe do not (or need to) use hard-sell tactics In this instance, the delay was initially caused by the customer’s changing the departure date for the moveThis delay changed the entire scenario of the tripThe truck we originally scheduled would have been a direct, coast-to-coast trip which would have taken place had the customer kept his original move dateThe second truck, that was the one that left on the changed departure date included several stops across country However, that being stated, the delivery of the customers goods was accomplished WITHIN THE TIME FRAME STIPULATED ON THE CONTRACT The customer has described many issues regarding the delivery person one of which is the fact that he locked his keys in the truck (item7) This could happen to anyoneItem also states that the driver said he had to leave (before finishing unpacking) saying he had to get to another job We must make it clear that according to the contract, we are responsible for unloading and assembling whatever was disassembled, but not unpacking as the customer did not request nor pay for this service All these issues were all addressed in an email he received from the operation manager of the delivery company Regarding the damages to the furniture, we will forward the damages claim form to our Claims Department for handling The bulk of the customer’s complaint is directed at the third party delivery companyWhat does concern us, however, is his statement that we ignored his phone calls (item 3) - we did not ignore his phone calls We called him several timesWe also do not use high pressure tactics regarding the gratuity (item 10)Our suggested gratuity is clearly stated on a hand-out given to the customer at the time we perform the estimate before the job is bookedThirdly, I can recall no instance where the customer was threatened as described in item (9)In reality, the customer threatened us saying he would notify the AG’s office in Pa, file a consumer complaint to the US DOT and file a complaint with the Revdex.com The customer clearly did not have his expectations met However, we stand by our statement that his delivery was accomplished within the time frame stipulated on the contract Countrywide Moving and Storage has not broken any law nor intentionally misled the customer to get his businessWe did our best to accommodate his needsThe trip suffered delays for reasons beyond our controlUnfortunately, all our explanations did not prevent the customer from submitting the complaint to the Revdex.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The company did use hardball tactics and misrepresented the course of the trip along the way and I still believed they induced me into the contract fraudulentlyTalk is cheap and they can make whatever assertions they want, but their lip service fails to compensate me for the loss that I suffered do to their incompetence and malfeasance
Regards,
*** ***

Countrywide Moving and Storage stands behind its claim that we did nothing
wrong regarding the move of this customerThe customer says that he is an
attorneyGiven that claim, how could he allow himself to be misled as to the
services we said we would provide? There are many, many moving companies he
could have chosenWhy did he choose us if he felt we were using hardball
tactics and induced him into the contract fraudulently
It is our contention that this customer has created a
situation that he believes will earn him monetary compensationWe agree that
he was stressed over the events that took place and not having his expectations
met but we also feel, after all the back and forth correspondence with his list
of complaints, that he is someone who cannot be satisfied by any amount of
reasonable explanations
We are considering this our final response to this
complaintThere is nothing further we can add

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The company's response is predicated on my being able to see into the future.This company lied to me about when my goods would arrive and where after
they were picked up. The hardball tactics they used were at or around
the time of pickup, after I had already provided information on my trip
time. It's outrageous to think that I could have switched to a different
mover on the day that these guys came to pick up my belongings.To this day, the company has never addressed the key issue: that they
told me that my goods had left PA and were on the way when they were
not. Everything that they've admitted, they have sought to minimize and, in the meantime, smear me.The compensation that I have been seeking is reasonable room and board for about a week and for which I have receipts. In other words, the claim that somehow I am seeking to turn this my financial advantage is crazy.This company engages in unfair trade practices and consumers should be cautious to avoid companies like this in the future.
Regards,
[redacted]

When we negotiate a contract with our customers, we are very
clear about how the move will proceed. There is considerable back and forth
communication between the customer and our office in order to get everything
right. We do not (or need to) use hard-sell tactics.  In this instance, the delay was initially
caused by the customer’s changing the departure date for the move. This delay
changed the entire scenario of the trip. The truck we originally scheduled
would have been a direct, coast-to-coast trip which would have taken place had
the customer kept his original move date. The second truck, that was the one
that left on the changed departure date included several stops across country.
However, that being stated, the delivery of the customers goods was accomplished
WITHIN THE TIME FRAME STIPULATED ON THE CONTRACT.
The customer has described many issues regarding the
delivery person one of which is  the fact
that he locked his keys in the truck (item7). 
This could happen to anyone. Item 7 also states that the driver said he
had to leave (before finishing unpacking) saying he had to get to another job.
We must make it clear that according to the contract,  we are responsible for unloading and
assembling whatever was disassembled, but not unpacking as the customer did not
request nor pay for this service.  All
these issues were all addressed in an email he received from the operation
manager of the delivery company.
Regarding the damages to the furniture, we will forward the
damages claim form to our Claims Department for handling.
The bulk of the customer’s complaint is directed at the
third party delivery company. What does concern us, however, is his statement
that we ignored his phone calls (item 3) - we did not ignore his phone calls.
We called him several times. We also do not use high pressure tactics regarding
the gratuity (item 10). Our suggested gratuity is clearly stated on a hand-out
given to the customer at the time we perform the estimate before the job is
booked.. Thirdly, I can recall no instance where the customer was threatened as
described in item (9). In reality, the customer threatened us saying he would
notify the AG’s office in Pa, file a consumer complaint to the US DOT and file
a complaint with the Revdex.com.
The customer clearly did not have his expectations met.
However, we stand by our statement that his delivery was accomplished within
the time frame stipulated on the contract. 
Countrywide Moving and Storage has not broken any law nor intentionally
misled the customer to get his business. We did our best to accommodate his
needs. The trip suffered delays for reasons beyond our control. Unfortunately,
all our explanations did not prevent the customer from submitting the complaint
to the Revdex.com.

Review: In order to get my business, this moving company told me that it would deliver goods on a certain date. After they picked up my belongings, they misled me about the shipment's progress which increased my expenses. Between pickup and delivery several things happened:

(1) This company told me over a period of days and on at least two occasions (including towards the end of the first week that they had my belongings) that my goods were on the way and had left PA.

(2) Afterwards, and a week into my cross-country drive, the driver admitted that he hadn't even left Pennsylvania.

(3) This company failed to return multiple phone calls or call back when they said they would,

(4) they told me that I was the one responsible for reaching out to their subcontractor truck,

(5) the delivery person brushed me off when I tried to reach him,

(6) the delivery person would not provide an actual ETA, and when I asked him on a Friday whether he could give me some information on the delivery whether he could give me some certainty so that I, my wife, and my dogs could do some planning, he replied "I will on Monday lol." In other words, after 2 weeks and the company lying to me, the driver treated my predicament as if it was a joke.

(7) Upon arrival the driver locked his keys in the car and couldn't get started until a key company unlocked his cabin door. This made me late to work that afternoon. However, the driver eventually said that he had to leave (before finishing unpacking) because he had to get to another job.

(8) The company nearly destroyed or destroyed several pieces of furniture (in one instance, it is clear they tried to conceal it. (They also treated fragile items as non-fragile. One of the movers literally spun a box marked "fragile" around vertically in front of me.

(9) When I tried to get compensation for the extra time that my wife and I had to spend on the road because we didn't have our belongings, a representative of the company threatened me.

(10) The moving person in PA used high pressure tactics to try to get a $350-$700 tip from me.Desired Settlement: (1) apology for failing to deliver as promised,

(2) apology for being a jerk

(3) cash equivalent of the cost of hotel for period of time after Nov. 2.

Business

Response:

When we negotiate a contract with our customers, we are very

clear about how the move will proceed. There is considerable back and forth

communication between the customer and our office in order to get everything

right. We do not (or need to) use hard-sell tactics. In this instance, the delay was initially

caused by the customer’s changing the departure date for the move. This delay

changed the entire scenario of the trip. The truck we originally scheduled

would have been a direct, coast-to-coast trip which would have taken place had

the customer kept his original move date. The second truck, that was the one

that left on the changed departure date included several stops across country.

However, that being stated, the delivery of the customers goods was accomplished

WITHIN THE TIME FRAME STIPULATED ON THE CONTRACT.

The customer has described many issues regarding the

delivery person one of which is the fact

that he locked his keys in the truck (item7).

This could happen to anyone. Item 7 also states that the driver said he

had to leave (before finishing unpacking) saying he had to get to another job.

We must make it clear that according to the contract, we are responsible for unloading and

assembling whatever was disassembled, but not unpacking as the customer did not

request nor pay for this service. All

these issues were all addressed in an email he received from the operation

manager of the delivery company.

Regarding the damages to the furniture, we will forward the

damages claim form to our Claims Department for handling.

The bulk of the customer’s complaint is directed at the

third party delivery company. What does concern us, however, is his statement

that we ignored his phone calls (item 3) - we did not ignore his phone calls.

We called him several times. We also do not use high pressure tactics regarding

the gratuity (item 10). Our suggested gratuity is clearly stated on a hand-out

given to the customer at the time we perform the estimate before the job is

booked.. Thirdly, I can recall no instance where the customer was threatened as

described in item (9). In reality, the customer threatened us saying he would

notify the AG’s office in Pa, file a consumer complaint to the US DOT and file

a complaint with the Revdex.com.

The customer clearly did not have his expectations met.

However, we stand by our statement that his delivery was accomplished within

the time frame stipulated on the contract.

Countrywide Moving and Storage has not broken any law nor intentionally

misled the customer to get his business. We did our best to accommodate his

needs. The trip suffered delays for reasons beyond our control. Unfortunately,

all our explanations did not prevent the customer from submitting the complaint

to the Revdex.com.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: