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J & B Auto Body

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J & B Auto Body Reviews (1)

Review: Took car to get a paint job for $600 and was not satisfied with the outcome of the paint job. I took it back several times for them to redo it and it still was not completed right. The car was there in the shop more than a month and it took way to long for it to come out the way it did. The owner asked for $200 more because he said he lost out on a lot of money on my car from repainting over and over again when it should have been done right in the first place. When I took it home I hand washed it and it still has scratches, it has white spots that cannot be removed from the car, it has dents, overall the car looks horrible. Not to mention when I went to pick up the car from the shop I had to tow the car home because the car did not turn on due to the employees there listening to my car radio while working on the car and would give the car a jump to make it start because of them killing the battery they burned out the alternator and I had to buy a new one. I am very unsatisfied with the whole outcome of the car.Desired Settlement: Because of there horrible service and keeping the car long enough, I'd like to get my money back to take it to a better, decent shop that will do a better job on my car. I will pay more if I have to but I want my money back this was a big mistake taking my car to J&B Auto Body.

Business

Response:

These pictures show the good work performed before and after the completion. All the lights removed both front and back, masking, dents repaired/eliminated and the whole car was painted in the booth and we also provide a year shop warranty the work performed to the client.

We are a reputable establishment and do respect our clients concerns as well.

Regards,

Shop Operations

582 S. 9th Street,

Modesto, Calif. 95351

(209) 529-1885

Consumer

Response:

I am rejecting this response because: The pictures he took of the car are in a shaded area. If the car is pulled out to the sun everything is very noticeable you can see every detail in the sun. When I had the car towed from the shop the guy that towed the car said him self "They did a sy job, take them to the better buisness bureau! I myself will be a witness!" He said. I want my money back the car is horrible there are scratches everywhere and wax everywhere that does not come off, overall the car is a mess.

Business

Response:

Thank you for taking the time to communicate in regards to service provided to [redacted] with your reference ID [redacted].

We have desire to address the needs and provide the best solution available to resolve the issue as soon as possible.

We have investigated from our end to see exactly what product was used by calling and verifying through one the invoices by our suppliers who has been in this business for over 35 years, confirmed that the materials used were the exact factory recommended, hence we standby our one year warranty for this service performance only. (see attached invoice)

We deem it necessary to weed out fake complaints as we are in business to make profit. In addition we will further evaluate how we can prevent this problem from occurring again in the future.

We did went through to avoid problems by taking pictures in color during the process of repairing the car to justify and also at the time of delivery after the job was complete, walked through the car with the client and she was happy, then came into the office, signed and then paid off the invoice.

It is our goal to retain satisfied customers as the greatest advertising we can have is word of mouth from a satisfied customer.

Thank you,

[redacted] - Shop Operations

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Description: Auto Body Repair & Painting, Auto Repair & Service, Auto Repair - Maintenance

Address: 210 W Main St, Hartford, Michigan, United States, 49057

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