J & J International, Inc.

Dear Customer
I have Credited $to your card on file Visa - xxxx*** (06/2017) - *** * *** the credit was posted on 08/15/The entire amount you charge to us
Please check your credit card statement to see the credit
Thank you
*** ***

Dear valued CustomerI am J&J International a parts storeI ordered the compressor from SamsungI am not Samsung and I do not sell refrigerators I have nothing to do with SamsungI can not replace appliancesI can exchange the compressor if defectiveI have to special order this
part. I do not stock compressorsYou would need to take warranty replacement of manufacture appliances up directly with Samsung.Sorry for the delay in getting the part to youThis is not a on hand part so I have to order each time

Dear ***,
Credited back the amount of $39.88 on 5/8/6:08:PMThe credit card on file ending in*** - *** (02/2017) - *** * *** to settle this claim with customer

Dear, *** ***
Please send back the parts to *** ***
* *** ***
*** *** ** ***
With the RA on the outside of the box***
I will refund you for no
longer need the partsIt will just be a refund for parts purchaseShipping and handling is not refundableThank you
*** ***
Director of Operations

Dear valued customer,
I shipped two doors one door was correct and fitThe other door was not the correct doorI am will to give you back $half the shipping costI am sorry for the mix up in the partBut I can refund half of the shipping cost to your credit card on fileWould you
accept my offer?Thank you

Dear *** ***,
I will send you the label to send the parts back to us free of charge and refund your moneyOnce I receive the parts I will credit you back in fullSorry for the issue with wrong parts sent to you I will have research team call you with the correct part for your
vacuum.Thank you,
*** ***
Director of customer service

Dear Valued customer,
Your total for your order is $for the parts and shipping is $and a handling charge of $ Total charge is $I do not have the parts in stock I am waiting on them to arrive from *** partsThank you
*** ***

Complaint: ***
I am rejecting this response because: I called right away to cancel the order, so I do not find it fair that I have to pay for it, when it was the mistake of the employee
I am requesting a full refund including the shipping chargeThis was a mistake from the company's end
Regards,
*** ***

Dear ***,
I will refund you today the amount your are requesting to settle the claim of $It will be credit back to your card*** - *** (***) - *** ***
Thank you
***
***Director of operations

Dear *** **,
I just received your parts back today I am process the return and you will get your refund back to your card on file *** - xxxx*** (***) - *** ** Credit department will get your file end of this week and refunds are processed every
WednesdayThank you
Charles A
Director of customer service

Dear customer
I have tried times to send you the correct part each tome it is
not correctI ordered the part from *** partsI have had a part research specialist looking into the matterNow I am told the part is not availableThe female p-cap is the issue I knowI have made another request and sent that to South Korea I am waiting on the final word on this part
Thank you for your patience
*** ***

Dear *** ***,
I will refund $for shipping chargeThe credit will go back to your credit card on file*** *** - xxxx*** (***It will post on your statementThank you,
Charles A
Director of operations

Credit was issued
for $price for the lamp purchase on
06/25/back to the credit card used to make the purchase. *** card ending in ***I will credit back
shipping and handling also the total is $for the total amount paid of
$to settle the case

Complaint: ***
I am rejecting this response because: as stated the part was not as advertised, the part should be credited back to my card as it is stated on your servicesMy complaint is paying for shipping returnI expect that to be reembrused, I paid.express of for an item that does not fit to 2inch gap.as.stated by your agentsWhen my installer came again due to *** sending wrong parts, when this filler attached with three screws to the back of stove only fills 3/The rest is the attachment to stoveMy return cost is 9.10$
I expect my credit card to be refunding the returned item and shipping
Regards,
*** ***

Dear *** ***,
I am a parts distributor I sell *** partsI do not compensate for damages to TV due to the screws that were installedThe depth of the holes have stopsWhen they bottom out that is a far as you can screw themIf the screws were to long I would have taking
them back as a returnInstallation of parts is not something I warranty only the partsYou can send back the parts for a full refundI can only refund your entire purchase price of the parts and shipping and handlingI call also send you a free shipping label to return the parts at no charge.Regards,
Charles A
Director of Customer Service

Complaint: ***
I am rejecting this response because:
As stated in the original complaint, the company refused
to ship the item that I had ordered, and billed me for it anywayHowever, I only have days to respond to this or Revdex.com closes my complaint in favor of the companyUntil I actually receive a full credit, I cannot accept the response from the business
Regards,
*** ***

Complaint:
***
I am rejecting this response because: IT DID NOT COME OFF THAT CREDIT CARD IT CAME OFF THE *** *** *** *** *** *** *** *** THEY REJECTED THE *** *** CARD DUE TO THE EXP DATE WAS TO FAR OUT.
Regards,
*** ***

Dear customer
I sent a return label on 5/23/12:13:PM] for free shipping back to the waerehouse to exchange incorrret part with correct part customer never sent back the wrong part to make the correction. Customer would just have to attach label to the iincorrect
parts package and send backThen I will send back correct part to customer

Dear *** ***
I will send you a free shipping label via e-mail so you can return the battery back to meI will then send out a replacement battery to youThis will settle the Revdex.com ClaimThank you
Charles A***
Director of customer service

Dear *** ***,
I refund the $back to your credit card on fileTo settle this claim*** * *** ***) - *** *** credit will be issued 05/01/Thank you
*** ***