J & K Three Ltd.

Because the stain was caused by [redacted] and J&K did everything that our client asked us to do, we would only replace her countertop at cost of the granite she chooses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is second time im trying to respond and get error messageJ&Kinstalled a defective granite From first day if use stains started appearing The chech they gave me to give to an independed contracter were impossible to removeAfter independent contractor [redacted] sealed counter three times he gavevup and said granite is defected and j&kneeds to replaceI am still getting added stains even after a third seal was appliedThis is J&k mistake not mine they are responsible to replace In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

this letter is in response to complaint ID # *** *** received her granite in good condition with no stains and accepted the completion of her installGranite is a natural stone and porous and with any sealer, stains will still penetrate into the stone when cleaning maintenance is not
administered in a quick timely matterSealers only help to slow the process of stains penetrating into the stone, not prevent it and can be noticeable especially in light colored granites which *** has. Also sealers do not remove stains that is already seeped into the stoneFor customer satisfaction, J&K issued a check of $to *** ***'s request to have an outside company reseal her granite, however *** *** was still not satisfied with the processJ&K is willing to replace her granite top at cost with a suggestion that she chooses a darker color stone

Because the stain was caused by [redacted] and J&K did everything that our client asked us to do, we would only replace her countertop at cost of the granite she chooses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I did not cause the stains! I have every phone call to J&K 3 from the first day they installed the granite and a cup of water was placed on counter by workers (which caused a stain). I gave them pictures and spoke to the [redacted] of J&K3 which they seem to think it's ok to blame a senior. I make 30 calls to this company in reference to this issue and I hired [redacted] a [redacted] (whom tried to remove the stains but he said it's the inferior granite that won't allow the stain to be removed. I sent you his phone no. but here it is again, so you can verify. ###-###-####.]J&K 3LTD should not get away with this and others like me should be notified and educated when they order granite from J&K3 Ltd. They did an injustice which I will have to deal for the rest of my life.[redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is second time im trying to respond and get error message. J&K3 installed a defective granite . From first day if use stains started appearing The chech they gave me to give to an independed contracter were impossible to remove. After independent contractor [redacted] sealed counter three times he gavevup and said granite is defected and j&k3 needs to replace. I am still getting added stains even after a third seal was applied. This is J&k mistake not mine they are responsible to replace. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: After many attempts at rectifying the issue with the granite that was installed by J&K3 Kitchen and Bath I find myself at wits end. After many complaint to J&K3 they gave me a check for $350.00 to see if another granite company could resolve the issue of removing stains and to correct the counters issue.

After the granite company [redacted] tried their best to seal the counter top (applying sealant three times) ,the counter was still pours and liquid still seeped through.

[redacted] from [redacted], an expert in restoration of granite came to the conclusion that the granite that J&B3 installed was defective and could never be sealed.Desired Settlement: This granite is defective and needs replacement at no charge to me. I have been very patient since they installed this defective counter top at beginning of summer. ( I have been litigating all summer).

Business

Response:

this letter is in response to complaint ID # [redacted]. [redacted] received her granite in good condition with no stains and accepted the completion of her install. Granite is a natural stone and porous and with any sealer, stains will still penetrate into the stone when cleaning maintenance is not administered in a quick timely matter. Sealers only help to slow the process of stains penetrating into the stone, not prevent it and can be noticeable especially in light colored granites which [redacted] has. Also sealers do not remove stains that is already seeped into the stone. For customer satisfaction, J&K issued a check of $350.00 to [redacted]'s request to have an outside company reseal her granite, however [redacted] was still not satisfied with the process. J&K is willing to replace her granite top at cost with a suggestion that she chooses a darker color stone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is second time im trying to respond and get error message. J&K3 installed a defective granite . From first day if use stains started appearing The chech they gave me to give to an independed contracter were impossible to remove. After independent contractor [redacted] sealed counter three times he gavevup and said granite is defected and j&k3 needs to replace. I am still getting added stains even after a third seal was applied. This is J&k mistake not mine they are responsible to replace.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Because the stain was caused by [redacted] and J&K did everything that our client asked us to do, we would only replace her countertop at cost of the granite she chooses.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I did not cause the stains! I have every phone call to J&K 3 from the first day they installed the granite and a cup of water was placed on counter by workers (which caused a stain). I gave them pictures and spoke to the [redacted] of J&K3 which they seem to think it's ok to blame a senior. I make 30 calls to this company in reference to this issue and I hired [redacted] a [redacted] (whom tried to remove the stains but he said it's the inferior granite that won't allow the stain to be removed. I sent you his phone no. but here it is again, so you can verify. ###-###-####.]J&K 3LTD should not get away with this and others like me should be notified and educated when they order granite from J&K3 Ltd. They did an injustice which I will have to deal for the rest of my life.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,