J & N Car Care

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I I was not told about any type of sensor until after I was billed or work was done, what I asked was could they fix the head light and put that on the bill since I was not paying for itI shouldnt be charged for sensor If I already knew the issue and told the company what was wrong, and had it checked by others and they both told me the same thing why would I request a 3rd opinionthe company said they would check it out and nothing about being charged was discussed before I was told I was being billedThe other two companies did not charge me to find the issue so I had no knowledge that I was being chargedHad I know the company was going to charge me to "check it out" I would not have agreedThe company did not fully disclose charges before performing a scan therefore I should not be chargedIt was a bait and switch moveUnethicalAgain of they took it upon themselves to scan it with a more expensive scanner to charge me without notifying me of the charges Regards, [redacted]

I spoke with [redacted] & told him that I would have to check the code with our [redacted] Scanner, because it was checked with only a code checker before Also told [redacted] about headlight being added in was not "good business"

My year old son took our vehicle here to be inspected and for an oil changeThey over charged for the oil change and put a rejection sticker on the vehicle saying it needed over in parts alone not including labor which would put it near/above Also my son had to sit there and wait for over hoursTook the vehicle to another garage that we had never been to and it was thoroughly inspected and passedNOTHING was wrong with itWhen I called to question all the things wrong with the vehicle I was not allowed to speak to the mechanic, Lyle who inspected the vehicleJill, the person who answered the phone, said the mechanics didn't speak to people?? If I could give them stars I would My son said that while he sat there, there were many people who got rejection stickers and were told that it would be around to repair the things that did not passIf you need an inspection I would suggest you go anywhere but here

My daughter left her car there for some brake work and a oil change When the car was picked up the bill was over $ I checked competitive shops afterwards since I knew she was overcharged (2) other nearby shops quoted the work that J&N had done for slightly less than $ These people certainly took advantage and over charged her by about 50% She and none of her friends and family will ever visit them again They were shown another quote and offered no response I guess my daughter paid for the (6) mechanics that were standing around with nothing to do, since there were no other cars in the shop

Spoke with customer on 5-2-about issue with vehicle He did tell me that other people had told him about crank shaft position sensor was defective I asked him if he wanted to to check it out, he said yes, I told him I had to put on (***) scanner to verify issue He asked me
if I could put it with sensor & labor so people that sold car to him could pay I told him I would not do that

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern,
   I am not sure why the company keeps bringing up the headlight. I was not charged for the headlight, that was not the concern. The concern and fact is that I was charged for a scan and not told about it prior to the work being done. Had I known that the company was going to charge for a scan I would not have agreed. Therefore the company did not practice full disclosure and I should be refunded only for the scan due to the fact of bad business practice and charges being unethical.below is the attorn general repair act which clearly shows the company did not follow proper protocol
ATTORN. GENERAL REPAIR ACT ::   Required Disclosures
 
Before performing any repair work, repair shops must provide the consumer with a written estimate. Among other items, the estimate must include:
 
charges for parts, labor, and diagnostic test
 
description of parts
 
disclosure of whether parts are new or used
 
statement of whether repairs are required or suggested
 
date, odometer reading, and length of time needed to repair vehicle (if 
Regards,
[redacted]

Most inspections take 30 to 40 min for a good inspection. Husband sat there for close to 2 hours watching them go over our car doing an inspection. They said he needed a lower ball bearing on one of the tires. They quoted him a little over $300 and had time to do that day. Forty minutes later they came back and said they where having problems and it was now going to cost $860 to have repaired. Husband was angry and told them to put everything back together. Took to another mechanic who does not do inspections. He said there was slight wear but not to where it should fail inspections. Husband went ahead and had the whole bearing changed at the cost of a little over $400. So my advice like everyone else's is to stay away. I will be reporting them to the Va Saftey Board.

My 16 year old son took our vehicle here to be inspected and for an oil change. They over charged for the oil change and put a rejection sticker on the vehicle saying it needed over 1200.00 in parts alone not including labor which would put it near/above 2000.00. Also my son had to sit there and wait for over 4 hours. Took the vehicle to another garage that we had never been to and it was thoroughly inspected and passed. NOTHING was wrong with it. When I called to question all the things wrong with the vehicle I was not allowed to speak to the mechanic, Lyle who inspected the vehicle. Jill, the person who answered the phone, said the mechanics didn't speak to people?? If I could give them 0 stars I would. My son said that while he sat there, there were many people who got rejection stickers and were told that it would be around 1000.00 to repair the things that did not pass. If you need an inspection I would suggest you go anywhere but here.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I 
I was not told about any type of sensor until after I was billed or work was done, what I asked was could they fix the head light and put that on the bill since I was not paying for it. I shouldnt be charged for sensor.  If I already knew the issue and told the company what was wrong, and had it checked by 2 others and they both told me the same thing why would I request a 3rd opinion.. the company said they would check it out and nothing about being charged was discussed before I was told I was being billed. The other two companies did not charge me to find the issue so I had no knowledge that I was being charged. Had I know the company was going to charge me to "check it out" I would not have agreed. The company did not fully disclose charges before performing a scan therefore I should not be charged. It was a bait and switch move. Unethical. Again of they took it upon themselves to scan it with a more expensive scanner to charge me without notifying me of the charges. 
Regards,
[redacted]

Total bull!! I went there for a general inspection, fully expecting to pass because I just bought my car in August 2013 from a dealership that made sure everything was working properly before sold to me. I even saw them do each check before I bought it.
Anyways, I was driving about a week ago, at night, with my boyfriend & was bragging to him about how awesome my car was. I turned on my high beams & pointed it out how bright they were.
Then, I went to this place today for an inspection & after a 45 minute wait, they told me my high beam wasn't working properly & my wipers were faulty. My wipers were working fine (I used them when I drove there because it was raining). I told them my beams were working fine the other night & they offered to show them to me. I walked to the back to look & they showed me "a beam" that was sitting on the counter. They tried pointing at it & said it was blown. I then explained that I didn't know what I was looking at because I'm not a mechanic. They then put it in my headlights & it all of a sudden didn't work. I have no proof that the piece that they had lying on the counter was actually from my car because they "took it out" before even telling me it needed replacing. Who makes a repair before telling the person it needs replacing? Maybe that person won't have the money? No other auto shop has ever removed/replaced a part from my car without confirming that they can with me first. I feel as if they replaced my WORKING bulb with a faulty one so I would have to buy a new one. I know my beams were working fine before I went there & now they're not, all of a sudden.
I decided to give them the benefit of the doubt & told them to give me a few minutes to try to find the $116 they "claimed" I needed. After only 15 minutes of me looking, they walked up to me & basically yelled at me to hurry up & find the money because they had "someone else waiting for an inspection" & if I didn't hurry up, they would just go ahead & out the rejection sticker on it. I had been sitting out there in the lobby the whole time & heard the issues everyone came in with & not one of them was an inspection. I felt insulted, violated, & taken advantage of. I want my money back. ($16 that I paid for the inspection)
I paid for the inspection & got my rejection sticker. I then went home & saw many negative reviews about them making up issues with people's cars during inspection.

I spoke with [redacted] & told him that I would have to check the code with our [redacted] Scanner, because it was checked with only a code checker before.  Also told [redacted] about headlight being added in was not "good business".

My 16 year old son took our vehicle here to be inspected and for an oil change. They over charged for the oil change and put a rejection sticker on the vehicle saying it needed over 1200.00 in parts alone not including labor which would put it near/above 2000.00. Also my son had to sit there and wait for over 4 hours. Took the vehicle to another garage that we had never been to and it was thoroughly inspected and passed. NOTHING was wrong with it. When I called to question all the things wrong with the vehicle I was not allowed to speak to the mechanic, Lyle who inspected the vehicle. Jill, the person who answered the phone, said the mechanics didn't speak to people?? If I could give them 0 stars I would. My son said that while he sat there, there were many people who got rejection stickers and were told that it would be around 1000.00 to repair the things that did not pass. If you need an inspection I would suggest you go anywhere but here.

Review: On November 1, 2014, I took my car to J&N Car Care in [redacted] I requested a standard oil change using synthetic oil.

During and after my visit, I notice several failures by J&N Care Care and their work habits.

1) The mechanic that worked on my car filled the engine with regular motor oil, not the synthetic I requested and charged for. Had I not been watching his work, it would have not been noticed.

2) The mechanic that worked on my car failed to replace the oil cap after finishing the oil change. This cause a major vacuum issue in the engine, causing the engine to stall constantly and affect transmission performance.

3) The mechanic that work on my car only use 4 qts. oil, instead of the 5 required for my engine. I was charge for 5 qts. total

4) The mechanic that worked on my car used a channel lock instead the proper tool to remove the

oil filter housing. The broke the oil filter housing unit, cause a major oil leak, and a separate $100+ repair.

I explained the situation to the store manager, who accepted no responsibility for these failures and refused to issue a refund.Desired Settlement: Full refund in the amount of $114.34

Business

Response:

I SPOKE WITH MR [redacted] AND EXPLAINED THAT OUR OIL CHANGE CAME WITH A 1 MONTH OR 1000 MILE WARRANTY AND THAT WE HAVE PROPER TOOLS TO REMOVE OIL FILTERS FROM CANNISTER WITHOUT DAMAGING THE DAMAGE IF ANY WOULD HAVE BEEN NOTICED AT OUR FACILITY AS WE RAISE THE RPM'S TO ASSURE NO LEAKS THIS IS WHY I REFUSED TO ISSUE A REFUND [redacted] STORE MANAGER

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On November 1, 2014, I took my car to J&N Car Care in [redacted]. I requested a standard oil change using synthetic oil. During and after my visit, I noticed several failures by J&N Car Care and their work habits that cost me an additional $100+ repair. I requested J&N Car Care refund the cost of their service, which they refused. Below is a breakdown of J&N Car Care's failure, and a response to Mr. [redacted]'s, the shop manager, response. The mechanic that worked on my car filled the engine with regular motor oil, not the synthetic I requested and was charged for. Had I not been watching the mechanic's work, it would have not been noticed.The mechanic that worked on my car failed to replace the oil cap after finishing the oil change. This cause a major vacuum issue in the engine, causing the engine to stall constantly and affect transmission performance.The mechanic that work on my car only used 4 qts. oil, instead of the 5 required for my engine. I was charge for 5 qts. of oil total The mechanic that worked on my car used a channel lock instead the proper tool to remove the oil filter housing. The broke the oil filter housing unit, cause a major oil leak, and a separate $100+ repair (see attached invoice and receipt). I explained these issues to the store manager, who accepted no responsibility for these failures and refused to issue a refund. Furthermore, when I spoke with Mr. [redacted] back in November about the oil cap issue, there was no mention of a 1-month/1000 mile warranty. I decided to not request a refund at that time, because the shop that found the oil cap atop the engine did not charge me for their labor. Please notice that Mr. [redacted] makes no attempt to refute any of the above 4 complaints. This business offers substandard mechanical skills matched with fraudulent business practice. It is my intention to prevent others from suffering a similar experience ?The only sufficient recourse of this complaint is a full-refund in the amount $114.34Regards,

Review: my 2005 pathfinder was towed to j&n. When I spoke with the manager that morning I explained that my truck had been checked by two separate people prior to it being dropped off at j&n ([redacted] and [redacted]) and I was told that I needed a crank shaff position sensor . And that is what was causing the truck to hesitate or not start .I explained it had already been scanned . His response was okay ill check it out and get back to you later. When he called me back later that day he said that it was the position sensor that I already told him about. ( at this point no fees were discussed) he said he ordered the part but would not have it in until the next day. I said thats fine, and expressed that it was roughly 200 for the parts and labor correct because that is what [redacted] was going to charge me. Again They had already scanned it as I stated previously. He then proceeded to tell me yes but I was also being charged for a scan for 69.99. I complained about it and told him I never asked for it to be scanned, nor did he express he was going to charge me for looking at it. ( if I already had it scanned by two ppl why would I need it scanned a third time) he responded if we did the work and that was not the problem then I would have came back to him. Then started to get defensive and rude asking me where I worked and do I get paid for what work I perform. I expressed that I had no problem paying for the part and labor but I did for the scan since again it was already done twice. He tried to validate it that they used a different machine then the other two companies and wanted to be sure that was what it was.I feel this was unfair and unethical to charge me for this when I was not told I was being charged prior to it being done, to start with. Also that I had already had it scanned by [redacted] and [redacted]. Now had I not had it scanned previously, or did not know what the issue was I could understand him scanning it ( but he should also tell customers that there is a chatge) neither [redacted] nor [redacted] charged me. And I feel that since when I dropped of the truck since it was the same issue that I told him and he took it upon himself to scan it that I should not have been charged for this service.they would not release the truck to me until the scan was paid for.Desired Settlement: I am only seeking that I be refunded either cash or a check mailed to me in the amount of what the scan was plus the tax. Only what I paid for. I have no issue with the part nor service but since the scan had already been performed prior nor was I told I was being charged for him to check it out, and the issue was exactly what I told him I was dropping it off to be fixed . I request to be refunded that amount only.

Business

Response:

Spoke with customer on 5-2-14 about issue with vehicle. He did tell me that 2 other people had told him about crank shaft position sensor was defective. I asked him if he wanted to to check it out, he said yes, I told him I had to put on ([redacted]) scanner to verify issue. He asked me if I could put it with sensor & labor so people that sold car to him could pay I told him I would not do that.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I

I was not told about any type of sensor until after I was billed or work was done, what I asked was could they fix the head light and put that on the bill since I was not paying for it. I shouldnt be charged for sensor. If I already knew the issue and told the company what was wrong, and had it checked by 2 others and they both told me the same thing why would I request a 3rd opinion.. the company said they would check it out and nothing about being charged was discussed before I was told I was being billed. The other two companies did not charge me to find the issue so I had no knowledge that I was being charged. Had I know the company was going to charge me to "check it out" I would not have agreed. The company did not fully disclose charges before performing a scan therefore I should not be charged. It was a bait and switch move. Unethical. Again of they took it upon themselves to scan it with a more expensive scanner to charge me without notifying me of the charges.

Regards,

Business

Response:

I spoke with [redacted] & told him that I would have to check the code with our [redacted] Scanner, because it was checked with only a code checker before. Also told [redacted] about headlight being added in was not "good business".

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To whom it may concern,

I am not sure why the company keeps bringing up the headlight. I was not charged for the headlight, that was not the concern. The concern and fact is that I was charged for a scan and not told about it prior to the work being done. Had I known that the company was going to charge for a scan I would not have agreed. Therefore the company did not practice full disclosure and I should be refunded only for the scan due to the fact of bad business practice and charges being unethical.below is the attorn general repair act which clearly shows the company did not follow proper protocol

ATTORN. GENERAL REPAIR ACT :: Required Disclosures

Before performing any repair work, repair shops must provide the consumer with a written estimate. Among other items, the estimate must include:

charges for parts, labor, and diagnostic test

description of parts

disclosure of whether parts are new or used

statement of whether repairs are required or suggested

date, odometer reading, and length of time needed to repair vehicle (if

Regards,

Total bull!! I went there for a general inspection, fully expecting to pass because I just bought my car in August 2013 from a dealership that made sure everything was working properly before sold to me. I even saw them do each check before I bought it.

Anyways, I was driving about a week ago, at night, with my boyfriend & was bragging to him about how awesome my car was. I turned on my high beams & pointed it out how bright they were.

Then, I went to this place today for an inspection & after a 45 minute wait, they told me my high beam wasn't working properly & my wipers were faulty. My wipers were working fine (I used them when I drove there because it was raining). I told them my beams were working fine the other night & they offered to show them to me. I walked to the back to look & they showed me "a beam" that was sitting on the counter. They tried pointing at it & said it was blown. I then explained that I didn't know what I was looking at because I'm not a mechanic. They then put it in my headlights & it all of a sudden didn't work. I have no proof that the piece that they had lying on the counter was actually from my car because they "took it out" before even telling me it needed replacing. Who makes a repair before telling the person it needs replacing? Maybe that person won't have the money? No other auto shop has ever removed/replaced a part from my car without confirming that they can with me first. I feel as if they replaced my WORKING bulb with a faulty one so I would have to buy a new one. I know my beams were working fine before I went there & now they're not, all of a sudden.

I decided to give them the benefit of the doubt & told them to give me a few minutes to try to find the $116 they "claimed" I needed. After only 15 minutes of me looking, they walked up to me & basically yelled at me to hurry up & find the money because they had "someone else waiting for an inspection" & if I didn't hurry up, they would just go ahead & out the rejection sticker on it. I had been sitting out there in the lobby the whole time & heard the issues everyone came in with & not one of them was an inspection. I felt insulted, violated, & taken advantage of. I want my money back. ($16 that I paid for the inspection)

I paid for the inspection & got my rejection sticker. I then went home & saw many negative reviews about them making up issues with people's cars during inspection.

Review: Don't take your vehicle to this company for inspections. I've never had any issues with previous inspections. They charged me $25 for headlight adjustment which took 1 min. A big time rip off service by J&NDesired Settlement: Want refund as If I would have taken to previous inspection point (farther away) I would not have been charged for service not needed.

Business

Response:

State Inspection require Headlight checks for clarity & adjustments. When we find one that is out of adjustment - we tell customer we have to do headlight adjustment for a State Inspection which cost 25.50 customer gave approval.