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J & R Service, Inc.

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Reviews J & R Service, Inc.

J & R Service, Inc. Reviews (3)

Review: I took my car into have an estimate done, their web site does advertise free estimates. All necessary contact information was given to them, I was contacted to pick up my vehicle. When I arrived I was given a bill for the estimate in the amount of $43.79. There was no work done to my vehicle, nor did anyone contact me about being charged for the estimate. I order to get my vehicle back I had to pay for the estimate.Desired Settlement: I just want to be reimbursed for the estimate. Do not advertise free estimates if you do not do them, or if it is a complicated estimate contact the individual to advise them that in order to proceed the customer will be charged for the estimate.

Business

Response:

Dear [redacted],

This is our response to the complaint against our company - ID [redacted].

I can understand the customers complaint and I have contacted her. I left a voice mail and will try again. As of today I have not heard back from the customer.

Our website does state "Free Estimates", which we are in the process of changing the wording. But for now we will stand behind our wording and will reimburse the customer the amount of $43.79 as she requested.

The reason there was a change is due to the time involved with the issue the vehicle was brought in for. Free estimates are meant for people doing comparison shopping. In this case actual labor had to be performed to remove the inner door panel in able to give her a accurate estimate of repairs needed and she was changed our labor rate..

If there are more questions regarding this claim, please contact me.

Sincerely,

J&R Auto Service, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My wife's 2004 Saturn Ion was experiencing problems with the clutch pedal popping out. I took it to J & R Auto in Oshkosh, WI. We were told that the clutch pedal would have to be replaced. They told us up front how much it would cost, and after it was repaired we paid for the parts and service. After a few days, we were still experiencing the same problems. We contacted the shop and they told us to bring it back in. They said we would not have to pay for labor this time, only for the part, which was around $45. After being told that the problem was fixed, I went outside to the parking lot where the car was located. I walk out to my car and open the door and see that the clutch pedal was once again popped out. I had someone come out to the car to look at it. They said that a woman was driving it earlier and that it just had to get put back in again. The man, who I am assuming to either be the owner or manager, said that if it continues to be a problem, bring it back in and he will take care of it for us. Within 2 days of getting the car back, the clutch pedal popped out 4 more times. I contacted the shop for the third time and told them about it. They said it would cost us to have it fixed again because it had to be the master cylinder that needed to be replaced. I said that I did not want to pay for them to fix it a third time because it should not take them three times of us taking it in and paying them in order to figure out the problem and fix it. He said that he would give me a refund of $45 off the work for the third time. I said that wasn't good enough. I was then told that he wanted to make sure his company makes it's customers happy and for me to just bring it in and get fixed. I was never told that I would be paying for the work. When I dropped the car off, the lady at the front desk told me that they will call me when the car was done. I was never told that I would be paying anything. I never received a call as to if or what the amount would be to fix it. If I had known they were going to charge me, I would not have given them permission to work on my wife's car. When I called the business today, 10/12/2015, I was told for the first time that I would be billed for the third round of repairs and that the cost was roughly $275, that is including the part, labor, and brake fluid needing to be added since the system was drained by them. I was never informed of what the cost was. I was under the impression that it would be done for free because of how I was told by the company that they "would take care of it" and that "they wanted to make sure their customers are satisfied". At this time my car is still located at the place of business.Desired Settlement: I want to not pay for the repair of my car for the third time.

Business

Response:

I have left a voice mail for the customer to call and discuss this matter.When the customer brought the car in it was determined the clutch pedal assembly was very worn and needed replacing. We also noted on our original paper work that the Master Clutch Cylinder might need to be replaced also. Which our technician did discuss w/[redacted]..explaining that lets start with the most worn part first and see if it takes care of the problem. We try to replace only parts that are definitely needed and not all parts in the clutch system. We ask the customer to drive the car and let us know if the part replaced took care of the problem. . When the car came back for the same problem, we again tried to do the repair at the most reasonable rate, which was replacing the push rod clip, charging for the part only, no labor. As stated the car came back a third time - which we do not like to see happen either, so to stand by our work we did credit the cost of the clip and the customer was aware that the master cylinder needed replacing. We did charge for the part and labor as it was a repair that is needed. When the customer called to sch. a pick up time I informed him of the price. He also called this morning and we discussed the repair and the reason for the charge. After discussing the repair charge I did offer to put the original master clutch cylinder back in the car. The customer declined and said they wanted the repair, which he had his wife pay for the morning when she picked up the car. I also showed her the worn part and still have it here if [redacted] would like to see it himself.We try our very best to get the repair done right the first time and at a fair price. Hind sight, we could have put the Master Cylinder, Clutch Pedal and Clip on all at once, not knowing exactly which part(s) would take care of the problem, but it would have been done with one visit.I do not feel we have over charged and the desired outcome of "I do not want to pay for the repair of my car for the third time" is unjustified. To sum up our response is that both parts were needed on the car and the one part that was not need was refunded. The customer only has paid for repairs that were necessary. It is unfortunate that the car had to come into the shop three times. We do not like this to happen any more than the customer does.

Review: HAD A ALTERNATOR PUT IN MY CAR IT WORK FOR 2 WEEKS SAME PROBLEM I WENT BACK TO SEE IF THEY COULD FIX THE PROBLEM THEY CHECK THE CAR OUT. THEY SAID WAS CAR ALRIGHT NOW BEFORE THIS I HAD THE CAR CHECK OUT BY THREE OTHER BUSINESS AND ALL SAID IT WAS THE ALTERNATORDesired Settlement: I WOULD LIKE A NEW ALTERNATOR IN MY CAR OR A REFUND

Business

Response:

This is in response for ID [redacted] for [redacted] L. [redacted] and J & R Auto Service, Inc.

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Description: Auto Body Repair & Painting

Address: 232 Church St SE, Caledonia, Michigan, United States, 49316-9409

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