J & S Auto Haus

This letter is in response to the 11/consumer inquiry you forwarded to this dealership relevant to the above referenced customerWhile you reference previous mail regarding this matter, this is the first correspondence received These are some interesting allegations as spoke directly with this customer and specifically told her that we will repair the vehicle in our mechanic shopSubsequently, we told her to bring the car in for service but she said her schedule was too busyAs this Customer takes a train from [redacted] , we offered to meet her there at her convenience (as we previously had done when the vehicle was due for an oil change) and we would repair the brakes at no cost to her and replace the tires with the Customer paying our wholesale costAlso, in order to accommodate her schedule we would make the repairs at either our Ewing location or at our MtHolly facility that is closer to her residence Regrettably, now more than six months since the vehicle was purchased on April 26, the customer wants to be reimbursed for repairs done elsewhere on items that we had offered to COrrect JSAutoHaus has been in business for years and we pride ourselves on our customer serviceThis dealership sells approximately units per month, vehicles that we sell - not buildWhile our goal is 100% customer satisfaction, our percentage of customer complaints is extremely smallWith that volume there are of course times when the customer experiences some issue with their vehicleOn those occasions we continue to treat the customer with the respect they deserveWe regret these instances and try to resolve all issues as we rely heavily on our repeat customers and their referrals- Thank you for the opportunity to respond

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Spoke with *** on 8/13/re: Complaint was advised that a part was ordered and has a standing appointment with J&S to address her concerns

This letter is in response to the complaint you recently forwarded to this dealership
relevant to the above referenced case
As you may already be aware, *** is in possession of the title that is the subject of their complaint.Unfortunately, on rare occasions there are issues with titles when we receive them that require correcting prior to forwarding the title to the lien holderI regret that the salesman did not adequately explain this, but once I was made aware of the issue I made sure it was resolved' '
J & S AutoHaus has been in business for more than years and we pride ourselves on our customer serviceOur dealerships sell more than units per monthWith that volume there are of course times when an issue will ariseOn those occasions we continue to treat the customer, and our numerous business partners, with the respect they deserveWe always try to resolve all issues as we rely heavily on our repeat customers and their referrals
In the future, should *** have the need to contact this dealership, please feel free to call me or my Finance Director, *** ***
Thank you for the opportunity to respond

Complaint: ***
I am rejecting this response because:I spoke to *** who is in charge of the finance department and I did tell
him the issue for the 6th time probably and he mentioned that he wasn't awareI told him that it is very frustrating because they have not made contact with me until now that they have the complaintPrior to it, I was the one making all the calls, as of today, I still haven't heard from them about the missing parts for the car
Regards,*** ***

Complaint: ***
I am rejecting this response because: The car should NOT have been sold to me with brakes that were not satisfactory. Also, the tires were almost completely bald per the repair shop I took the car to. In response to the dealership and "accomodating" me I would have to take the key to the Ewing location which I did before when the car needed the oil changed, and then go back to the shop to pick up the extra key, so its absolutely NOT convenient for me to go back and forth, and I am NOT leaving my key in an unlocked car at the train station. I work in NYC and travel hours a day to work and as a single mother I dont have time to accomodate the dealership for repairs that should and could have been taken care of. The customer service is absolutely ridiculous and to drive my children around in a vehicle with bad brakes as well as tires is unexcusable to me or any customer. I sent the repair order to the salesman and no response for reimbursement after he told me he would see what he could do. Also, they NEVER offered to replace the tires at wholesale cost that is a straight out lie and was never said to me, nor would I have accepted that. The response is typical of the way they do business, untrue and statements.
Regards,*** ***

BEWARE Dishonest dealer!!! Called this dealer a day before and gave him a deposit. After I drove there for three hours and when I got there he told me the car was pulled off the lot by the owner when actually it was sold to another client. And apparently this client was talking to a dealer for a week trying to make a deal and yet the dealer made me drive there 180 miles just to get me on a lot and trying to sell me another car.

This letter is in response to the 11/102014 consumer inquiry you...

forwarded to this dealership relevant to the above referenced customer. While you reference previous mail regarding this matter, this is the first correspondence received.
These are some interesting allegations as 1 spoke directly with this customer and specifically told her that we will repair the vehicle in our mechanic shop. Subsequently, we told her to bring the car in for service but she said her schedule was too busy. As this Customer takes a train from [redacted], we offered to meet her there at her convenience (as we previously had done when the vehicle was due for an oil change) and we would repair the brakes at no cost to her and replace the tires with the Customer paying our wholesale cost. Also, in order to accommodate her schedule we would make the repairs at either our Ewing location or at our Mt. Holly facility that is closer to her residence.
Regrettably, now more than six months since the vehicle was purchased on April 26, 2014 the customer wants to be reimbursed for repairs done elsewhere on items that we had offered to COrrect.
JSAutoHaus has been in business for 18 years and we pride ourselves on our customer service. This dealership sells approximately 200 units per month, vehicles that we sell - not build. While our goal is 100% customer satisfaction, our percentage of customer complaints is extremely small. With that volume there are of course times when the customer experiences some issue with their vehicle. On those occasions we continue to treat the customer with the respect they deserve. We regret these instances and try to resolve all issues as we rely heavily on our repeat customers and their referrals. -
Thank you for the opportunity to respond.

Review: ON December 15, 2013 [redacted] financed a vehicle for [redacted], a 2005 Mazda 3 with vin[redacted]. I have called his sales rep, [redacted], and asked about the title numerous times over the course of this five month period. [redacted] has told me several times that the title was being mailed, he would fax me verification that our lien is in place. Not until May 7th did I receive a fax of a title and then [redacted] stated he was having it sent to me overnight. Once again he lied and I have not received the document but yet they have cashed our check that Mr [redacted] gave them. [redacted] had told me that when he sold the vehicle to Mr. [redacted] that he didn't have the title at the time and he was having a hard time getting it from the person that he had originally purchased the vehicle from.

I am not familiar with the NJ laws of resale but I do know that in Pa you can not sell a vehicle to a consumer without a title.Desired Settlement: I would like the perfected title on my desk within 3 days of [redacted] receiving this complaint.

Business

Response:

This letter is in response to the complaint you recently forwarded to this dealership relevant to the above referenced case.

As you may already be aware, [redacted] is in possession of the title that is the subject of their complaint.Unfortunately, on rare occasions there are issues with titles when we receive them that require correcting prior to forwarding the title to the lien holder. I regret that the salesman did not adequately explain this, but once I was made aware of the issue I made sure it was resolved. ' '

J & S AutoHaus has been in business for more than 18 years and we pride ourselves on our customer service. Our dealerships sell more than 150 units per month. With that volume there are of course times when an issue will arise. On those occasions we continue to treat the customer, and our numerous business partners, with the respect they deserve. We always try to resolve all issues as we rely heavily on our repeat customers and their referrals.

In the future, should [redacted] have the need to contact this dealership, please feel free to call me or my Finance Director, [redacted]

Thank you for the opportunity to respond.

Review: I purchased a 2010 Mercedes CL 550 and the car needed brakes as well as new tires which according to the repair shop the car should never have been sold like this. The salesman told me after the summer he would put new brakes on the vehicle and I could not wait for his schedule therefore I replaced the front brakes and presented the dealership with the bill which they have not reimbursed me for. The car was dangerous and I have also replaced the tires 1 month after having the car. The tires were down to the steel belt which is a huge hazard and can cause an accident and the vehicle was not safe. As far as the brakes Mercedes comes equipped with a sensor that tells you the car needs brakes, I told the salesman this as this is my 3rd Mercedes so I am aware of the sensor and he took my car to get an oil change and did not repair the brakes. The cars are not checked by their mechanic or else they would have seen the tires as well as the brakes were not acceptable on the vehicle. Now the vehicle after 4 months needs back brakes, so another issue with them not checking the vehicle for proper sale. They took advantage and this is not acceptable as I drive my children in this car and all this could have caused serious problems.Desired Settlement: I would like a refund for the front brakes, 4 new tires I had to replace, and not back brakes will have to be done on the car. $2250 total. $625 front brakes, $1000 for 4 new tires including instillation, and now I need back brakes at another $625.

Business

Response:

This letter is in response to the 11/102014 consumer inquiry you forwarded to this dealership relevant to the above referenced customer. While you reference previous mail regarding this matter, this is the first correspondence received.

These are some interesting allegations as 1 spoke directly with this customer and specifically told her that we will repair the vehicle in our mechanic shop. Subsequently, we told her to bring the car in for service but she said her schedule was too busy. As this Customer takes a train from [redacted], we offered to meet her there at her convenience (as we previously had done when the vehicle was due for an oil change) and we would repair the brakes at no cost to her and replace the tires with the Customer paying our wholesale cost. Also, in order to accommodate her schedule we would make the repairs at either our Ewing location or at our Mt. Holly facility that is closer to her residence.

Regrettably, now more than six months since the vehicle was purchased on April 26, 2014 the customer wants to be reimbursed for repairs done elsewhere on items that we had offered to COrrect.

JSAutoHaus has been in business for 18 years and we pride ourselves on our customer service. This dealership sells approximately 200 units per month, vehicles that we sell - not build. While our goal is 100% customer satisfaction, our percentage of customer complaints is extremely small. With that volume there are of course times when the customer experiences some issue with their vehicle. On those occasions we continue to treat the customer with the respect they deserve. We regret these instances and try to resolve all issues as we rely heavily on our repeat customers and their referrals. -

Thank you for the opportunity to respond.

Review: I purchases this vehicle in May 20th 2014. The vehicle seemed fine, no major issues when we first drove it out of the lot. We realized that the headlight was broken. We called the dealership and took it in for repairs, it took the 2 days to change a headlight. We also mentioned to them that the vehicle was making a weird noise when turning, which they looked into and said that we were correct and that he needed to order a part for it. It has been about a month since he said that and I still have not heard from them, I have contacted him and he keeps saying that he would look into the status of the piece. I have been getting the run around from them since the car was purchased. We have an extended warranty and they are horrible at fixing things.Desired Settlement: I want the car fixed and in a timely manner. I do not want to be without a car for days again.

Business

Response:

Spoke with [redacted] on 8/13/14 re: Complaint was advised that a part was ordered and has a standing appointment with J&S to address her concerns

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I spoke to [redacted] who is in charge of the finance department and I did tell him the issue for the 6th time probably and he mentioned that he wasn't aware. I told him that it is very frustrating because they have not made contact with me until now that they have the complaint. Prior to it, I was the one making all the calls, as of today, I still haven't heard from them about the missing parts for the car.

Regards,