Mr. [redacted] purchased the vehicle AS IS – NO WARRANTY, meaning that the customer will pay all costs for any repairs (See Exhibit I – Buyer’s Guide). That the dealer assumes no responsibility for any repairs. [redacted]a suggested that Mr. [redacted] purchase the warranty. [redacted]...
suggests it to everyone that purchases a vehicle from Genesis Autoplex. He had not entered the vehicle information into the system and gave him an approximate cost of $250. Warranty cost differ slightly based on the year, make, model, mileage and features (i.e., turbo). When he entered the vehicle into the system, it came up at a cost of $375. That is why it showed $375 on the contract (See Exhibit A – Warranty Contract). [redacted] informed Mr. [redacted] that the price was higher than quoted, but only by $25 via a phone conversation and he agreed to pay the difference. He was charged $275 (See Exhibit B – Warranty Purchase Receipt), although it cost Genesis Autoplex $375. [redacted] paid the additional $100 out of pocket because he took responsibility for the oversight. That is why the contract shows the true cost of $375. Genesis Autoplex only charged him $25 more than the original estimate. Mr. [redacted] knew this, but decided to give a false statement to Revdex.com and mislead them with his statement. The amount of the warranty was $25 more than the customer was originally quoted. However, the customer could have declined the purchase of the warranty when he was informed it was more over the phone. If what he claims was true, he could have simply requested a refund for the $25. Why did he contact [redacted] the about warranty questions? In particular about the Turbo issue? He is not a representative for the warranty company and should not be considered a subject matter expert. He tried to answer his questions to the best of his ability. Only for Mr. [redacted] to use it against him. [redacted] provided the warranty contract and their phone number. Detailed information is contained in the warranty documentation that was provided. [redacted] had also texted him a picture of the pamphlet (See Exhibit C – Text Message with Pamphlet) showing him the items covered under the warranty before he made a purchase decision. The vehicle was driven for several hundred miles (321 miles) by Genesis Autoplex after purchase from auction and taken on numerous trips and test drives. It was purchased with 165,361 miles (See Exhibit D – Auction Purchase Receipt) and sold with 165,682 miles (See Exhibit G – Vehicle Bill of Sale). The vehicle was purchased “Yellow light” drive at the auction (See Exhibit H – Auction Arbitration Policies). Vehicles purchased “Yellow light” have Engine and Transmission guaranteed to be in good working condition (See Exhibit D – Auction Purchase Receipt). Car was also driven onto the transport by the driver, Mr. Luis Arande. The transmission was in good working condition at this time. The vehicle was advertised in “good” condition, not “excellent”. We also add the following statement “Information deemed reliable, but not guaranteed. Interested parties should confirm all data before relying on it to make a purchase decision.” Customers are urged to verify everything in the ad. We sell numerous vehicles to out of state customers and for export to other countries. We are not opposed to customers having an independent 3rd party inspect the vehicle prior to their purchase. He was given every opportunity to get the vehicle inspected before delivery. The inspection is at the customer’s discretion. All damages/imperfections stated by Mr. [redacted] were visible from the pictures shown online. Attached are the original high quality pictures shown on the advertisement. Pictures were NOT strategically posted to hide all the visible problems as stated by Mr. [redacted]. Mr. [redacted]’s statement is not accurate. This vehicle has wear and tear representative of a vehicle that is almost 10 years old and has close to 200K miles. Damages mentioned by Mr. [redacted]: - PICTURE 1: Windshield was not cracked. Windshield may have been damaged during transportation (See Exhibit E – Transport Receipt). Picture shows no damage and transportation company does not show broken windshield on their inspection report. - PICTURE 2: Back door damage and rust on vehicle. Vehicle was originally purchased in New Mexico. An area that is not known for rust. Then it was brought to Texas, another area not know for rust. (See Exhibit F – New Mexico Title). Damage is a scratch and is clearly seen in pictures. - PICTURE 3: Front seat tear. Visible in picture. - PICTURE 4: Mirror damage. Plastic side marker has a chip at the end. Visible in picture. - PICTURE 5: Tiny center console tears. Visible in picture. - PICTURE 6: Dirty car? Maybe he is referring to a stain found on the rear driver seat. Again it is visible from the picture. - Lift gate broken? Not sure what he’s referring to? Lift gate opens and is in working condition.
[redacted]a contacted GWC Warranty on 10/27/16 and was informed that they have NOT received a claim for any engine or transmission repairs. The service contract covers: Engine, , Transmission, Seals & Gaskets, 4x4, and Drive Axle. We don’t understand why Mr. [redacted] purchased a service contract but has opted not to use it. We don’t understand why instead of filing a claim with GWC warranty for his repairs, he has decided to send in complaints to Revdex.com and other local offices. Mr. [redacted] has a service contract at his disposal but instead wants the dealer to pay. Genesis Autoplex has provided sufficient evidence that proves that the engine and transmission problems that Mr. [redacted] claims took place after the sale. Mr. [redacted] made a smart choice by purchasing a service contract on a used vehicle with such high mileage. GWC Warranty coverage can be used for the items listed below (see list). The same list was provided to Mr. [redacted] prior to purchasing the service contract. We urge Mr. [redacted] to contact GWC Warranty at 1-[redacted] ENGINE All internally lubricated parts, Camshaft & bearings, connecting rods & bearings, Crankshaft & bearings, Cylinder block, Main bearings, Distributor shaft, Exhaust manifold, Intake manifold, Oil pump, gears & pick-up screen Pistons, piston rings & wrist pins, Timing chain & gears, Timing belt, Cylinder heads, Exhaust valves, Intake valves, Valve springs & retainers, Push rods, rocker arms & shafts Hydraulic & solid lifters SEALS & GASKETS Cylinder head gaskets & intake manifold gaskets are covered. All other seals & gaskets are covered as a result of a covered repair. TRANSMISSION (Automatic Transmission) All internally lubricated parts, Case, Torque converter, Lock-up converter, Gears & shafts, Bearings, bushings & bands, Friction & steel clutch plates, Steel drums, Pump, Servo unit, Valve body & plate, Governor ALL-WHEEL DRIVE All internally lubricated parts, Transfer case, Bearings, bushings & chains, Gears, Sleeves, Sprockets DRIVE AXLE All internally lubricated parts, Drive axle housing, Ring & pinion gears, Spider gears & side gears, Bearings, bushings & spacers, Yokes, Axle shafts, Driveshafts, Carrier bearing, Universal joints, Center support bearing, CV joints
Complaint: [redacted]
I am rejecting this response because: the dealer is still not accepting any responsibility for selling a car with mechanical problems that has cost me about $4000 for repairs. That is a fact: As a consumer, I am sure I have rights and I am going to take a legal action if that's what it will take. The same law that protects the dealer protects the buyer as well. There is a reason for the yellow or orange lights described by the dealer and I wouldn't pay $7000 for a car with that kind milages plus the possibility of spending another $4000 to fix. By the way, Genesis Autoplex was right about the warranty cost of $275. I only saw the amount of $375 on the warranty and I didn't see my credit card statement till after the fact. That mistake was on me. I have no intention of lying about it.
Regards,
[redacted]
Mr. [redacted] purchased the vehicle AS IS – NO WARRANTY, meaning that the customer will pay all costs for any repairs (See Exhibit I – Buyer’s Guide). That the dealer assumes no responsibility for any repairs. [redacted]a suggested that Mr. [redacted] purchase the warranty. [redacted]...
suggests it to everyone that purchases a vehicle from Genesis Autoplex. He had not entered the vehicle information into the system and gave him an approximate cost of $250. Warranty cost differ slightly based on the year, make, model, mileage and features (i.e., turbo). When he entered the vehicle into the system, it came up at a cost of $375. That is why it showed $375 on the contract (See Exhibit A – Warranty Contract). [redacted] informed Mr. [redacted] that the price was higher than quoted, but only by $25 via a phone conversation and he agreed to pay the difference. He was charged $275 (See Exhibit B – Warranty Purchase Receipt), although it cost Genesis Autoplex $375. [redacted] paid the additional $100 out of pocket because he took responsibility for the oversight. That is why the contract shows the true cost of $375. Genesis Autoplex only charged him $25 more than the original estimate. Mr. [redacted] knew this, but decided to give a false statement to Revdex.com and mislead them with his statement. The amount of the warranty was $25 more than the customer was originally quoted. However, the customer could have declined the purchase of the warranty when he was informed it was more over the phone. If what he claims was true, he could have simply requested a refund for the $25. Why did he contact [redacted] the about warranty questions? In particular about the Turbo issue? He is not a representative for the warranty company and should not be considered a subject matter expert. He tried to answer his questions to the best of his ability. Only for Mr. [redacted] to use it against him. [redacted] provided the warranty contract and their phone number. Detailed information is contained in the warranty documentation that was provided. [redacted] had also texted him a picture of the pamphlet (See Exhibit C – Text Message with Pamphlet) showing him the items covered under the warranty before he made a purchase decision. The vehicle was driven for several hundred miles (321 miles) by Genesis Autoplex after purchase from auction and taken on numerous trips and test drives. It was purchased with 165,361 miles (See Exhibit D – Auction Purchase Receipt) and sold with 165,682 miles (See Exhibit G – Vehicle Bill of Sale). The vehicle was purchased “Yellow light” drive at the auction (See Exhibit H – Auction Arbitration Policies). Vehicles purchased “Yellow light” have Engine and Transmission guaranteed to be in good working condition (See Exhibit D – Auction Purchase Receipt). Car was also driven onto the transport by the driver, Mr. Luis Arande. The transmission was in good working condition at this time. The vehicle was advertised in “good” condition, not “excellent”. We also add the following statement “Information deemed reliable, but not guaranteed. Interested parties should confirm all data before relying on it to make a purchase decision.” Customers are urged to verify everything in the ad. We sell numerous vehicles to out of state customers and for export to other countries. We are not opposed to customers having an independent 3rd party inspect the vehicle prior to their purchase. He was given every opportunity to get the vehicle inspected before delivery. The inspection is at the customer’s discretion. All damages/imperfections stated by Mr. [redacted] were visible from the pictures shown online. Attached are the original high quality pictures shown on the advertisement. Pictures were NOT strategically posted to hide all the visible problems as stated by Mr. [redacted]. Mr. [redacted]’s statement is not accurate. This vehicle has wear and tear representative of a vehicle that is almost 10 years old and has close to 200K miles. Damages mentioned by Mr. [redacted]: - PICTURE 1: Windshield was not cracked. Windshield may have been damaged during transportation (See Exhibit E – Transport Receipt). Picture shows no damage and transportation company does not show broken windshield on their inspection report. - PICTURE 2: Back door damage and rust on vehicle. Vehicle was originally purchased in New Mexico. An area that is not known for rust. Then it was brought to Texas, another area not know for rust. (See Exhibit F – New Mexico Title). Damage is a scratch and is clearly seen in pictures. - PICTURE 3: Front seat tear. Visible in picture. - PICTURE 4: Mirror damage. Plastic side marker has a chip at the end. Visible in picture. - PICTURE 5: Tiny center console tears. Visible in picture. - PICTURE 6: Dirty car? Maybe he is referring to a stain found on the rear driver seat. Again it is visible from the picture. - Lift gate broken? Not sure what he’s referring to? Lift gate opens and is in working condition.
[redacted]a contacted GWC Warranty on 10/27/16 and was informed that they have NOT received a claim for any engine or transmission repairs. The service contract covers: Engine, , Transmission, Seals & Gaskets, 4x4, and Drive Axle. We don’t understand why Mr. [redacted] purchased a service contract but has opted not to use it. We don’t understand why instead of filing a claim with GWC warranty for his repairs, he has decided to send in complaints to Revdex.com and other local offices. Mr. [redacted] has a service contract at his disposal but instead wants the dealer to pay. Genesis Autoplex has provided sufficient evidence that proves that the engine and transmission problems that Mr. [redacted] claims took place after the sale. Mr. [redacted] made a smart choice by purchasing a service contract on a used vehicle with such high mileage. GWC Warranty coverage can be used for the items listed below (see list). The same list was provided to Mr. [redacted] prior to purchasing the service contract. We urge Mr. [redacted] to contact GWC Warranty at 1-[redacted] ENGINE All internally lubricated parts, Camshaft & bearings, connecting rods & bearings, Crankshaft & bearings, Cylinder block, Main bearings, Distributor shaft, Exhaust manifold, Intake manifold, Oil pump, gears & pick-up screen Pistons, piston rings & wrist pins, Timing chain & gears, Timing belt, Cylinder heads, Exhaust valves, Intake valves, Valve springs & retainers, Push rods, rocker arms & shafts Hydraulic & solid lifters SEALS & GASKETS Cylinder head gaskets & intake manifold gaskets are covered. All other seals & gaskets are covered as a result of a covered repair. TRANSMISSION (Automatic Transmission) All internally lubricated parts, Case, Torque converter, Lock-up converter, Gears & shafts, Bearings, bushings & bands, Friction & steel clutch plates, Steel drums, Pump, Servo unit, Valve body & plate, Governor ALL-WHEEL DRIVE All internally lubricated parts, Transfer case, Bearings, bushings & chains, Gears, Sleeves, Sprockets DRIVE AXLE All internally lubricated parts, Drive axle housing, Ring & pinion gears, Spider gears & side gears, Bearings, bushings & spacers, Yokes, Axle shafts, Driveshafts, Carrier bearing, Universal joints, Center support bearing, CV joints
Complaint: [redacted]
I am rejecting this response because: the dealer is still not accepting any responsibility for selling a car with mechanical problems that has cost me about $4000 for repairs. That is a fact: As a consumer, I am sure I have rights and I am going to take a legal action if that's what it will take. The same law that protects the dealer protects the buyer as well. There is a reason for the yellow or orange lights described by the dealer and I wouldn't pay $7000 for a car with that kind milages plus the possibility of spending another $4000 to fix. By the way, Genesis Autoplex was right about the warranty cost of $275. I only saw the amount of $375 on the warranty and I didn't see my credit card statement till after the fact. That mistake was on me. I have no intention of lying about it.
Regards,
[redacted]