J and J Fencing LLC

Complaint: [redacted] I am rejecting this response because: We have been told they are sorry and will finish the fence by a given a completion date several times and I do not believe them at this point.The last completion date we were told was early JuneThis project was started in January...There has been ample time to complete it! We would like the ft of 5ft horse fencing dropped off at the property.Sincerely, [redacted]

We fully intend to refund this customer her down payment on the fence project However, we do dispute the claim that there was no communication with this customer I have years of email communication with this customer She was informed that the project would commence on May 6th or 7th and in no way did weeks pass in silence She also had some days that she did not want us working at her property which we were trying to accommodate and work into our schedule with our other customers Her communication expectations were somewhat unreasonable given that we responded to each of her emails as quickly as possible I have included said emails as evidence that there were responses made A down payment is not an escrow account When a down payment is made on a project, that money is used to purchase materials that we believe, in good faith, will be used for our customer If a customer decides that they no longer want to work with us, it is not as simple as just writing a check for the return of the down payment We have to attempt to return said materials and receive a refund, less a restocking fee which we then have to absorb simply because this customer was unhappy with the frequency and timing of the emails she received We stopped replying to her emails when they became threatening and abusive as we felt there was nothing we could say that was going to change the tone of the communications from the customer toward the positive

The original total price for the project was $16,$for materials and $for labor As it stands, the fence is three-quarters of the way complete, with all the posts set and ftout of ftof wire in place We have spent $in materials thus far and were on track to exceed $due to requested changes by the customerWe added extra posts and had to purchase longer, more expensive posts due to the customer request to set the posts ftin the ground as opposed to the standard ft Setting the posts a foot deeper, and the addition of more total posts increased the overall labor costs for the project We had not planned to bill the customer the additional materials costs nor did we mark up the price of materials in our original bid As the customer is unwilling to allow us to finish the project, we will now have to take those additional costs we absorbed into consideration Our labor cost to this point with the extra work and with three-quarters of the project completed is $ So the total costs thus far in the project for us is $13,950, more than the $12,we had been paid to date The customer has paid a total of $12,and is asking for approximately $in materials to be delivered to her location As we have already put $13,into the fence project, $12,of which the customer has paid, that leaves $of our own funds that we are being asked to put into the project in addition to the $more than what we were paid that we already spent We do not feel that we should have to put any more funds into a project that we are no longer working on and will not be getting reimbursed for Thank you, Jeannie D***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We have refunded the customer their $deposit This was done on 07/21/ I personally took the money to the customer's home and have a signed receipt for the return

We would like to work with this customer to resolve the issue

The customer will receive her refund of $no later than July 15, via Cashier's Check or money order and mailed by certified mail to her listed address
Thank you,
Jeannie D***

Complaint: [redacted]I am rejecting this response because:
For one thing we had already started fencing prior to J&J, had set about 8 posts. They were all set 3 ft deep and all the posts J&J were hired to set were always supposed to be 3 ft deep. You also stated that all the posts are set. I measured yesterday 8/8/16 and there is 408 ft that has no posts of any kind and 97 ft that has wood posts but no t posts. This is all fence line that was included in the original 4000 ft bid. The reason we want the fencing and not for you to continue is that you have told us many times that you are finishing the work and never complete the job, as well as many months of you not responding to us at all. There has been ample time for you to complete this job. Maybe you should drop off the remaining posts as well as the fence.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
#1 - Jeannie did not provide a date of when she will return my $2,500.
#2 - They did not say the work would commence on May 6th or 7th. Juan the other owner, said he would be here on the 6th. I asked him when would he be back to finish the work. NO RESPONSE. This was a 5-day job requiring 2 - 3 people.
#3- Jeannie is absolutely right, I have hired Juan to do fence work over the past 2-years. I do know FOR A FACT he never gets his materials well in advance. He picks them up the day before or the day of the work. I contacted his seller, he never bought the fencing. His materials are bought at whole sale. The last fence he installed I re-painted every post.
#4 - AND if they did have the materials they could have long before now offer to give me $2,500. work of Imperial Ranch Fencing. If they want to do this, I will have them take it to a fence expert in Tacoma and verify it's not second hand, and work $2,500. This would be at their expense!
#5 - On March 26 Juan took my check with a smile and said he was broke.
#6 - They refused to accept my certified mail, they have not responded to phone calls or emails.
#7 - I already gave them until June 1st to give me the refund. Jeannie and Juan never give me a date of when they can return the money. On June 26th it will be 90 days. I want the refund immediately!
#8 - I did not gift or loan them them money on March 26, 2016 to be used for other things other then my fence work. Juan's fence company said Jaun did not buy any Imperial Ranch Fencing.
 
If I take legal action which will happen soon. I've given them every opportunity to answer phone calls, email and my certified letter. My action will require them to pay attorney fees, my time off work, filling fees, interest on $2,500. etc.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
We have been told they are sorry and will finish the fence by a given a completion date several times and I do not believe them at this point.The last completion date we were told was early June. This project was started in January...There has been ample time to complete it! We would like the 2000 ft of 5ft horse fencing dropped off at the property.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The original total price for the project was $16,300. $9300 for materials and $7000 for labor.  As it stands, the fence is three-quarters of the way complete, with all the posts set and 2000 ft. out of 4000 ft. of wire in place. 
We have spent $8700 in materials thus far and were on track to exceed $9300 due to requested changes by the customer. We added extra posts and had to purchase longer, more expensive posts due to the customer request to set the posts 3 ft. in the ground as opposed to the standard 2 ft.  Setting the posts a foot deeper, and the addition of more total posts increased the overall labor costs for the project.  We had not planned to bill the customer the additional materials costs nor did we mark up the price of materials in our original bid.  As the customer is unwilling to allow us to finish the project, we will now have to take those additional costs we absorbed into consideration.  Our labor cost to this point with the extra work and with three-quarters of the project completed is $5250.  So the total costs thus far in the project for us is $13,950, more than the $12,800 we had been paid to date. 
The customer has paid a total of $12,800 and is asking for approximately $3600 in materials to be delivered to her location.  As we have already put $13,950 into the fence project, $12,800 of which the customer has paid, that leaves $3600 of our own funds that we are being asked to put into the project in addition to the $1150 more than what we were paid that we already spent.  We do not feel that we should have to put any more funds into a project that we are no longer working on and will not be getting reimbursed for. 
Thank you, 
Jeannie D[redacted]

We fully intend to refund this customer her down payment on the fence project.  However, we do dispute the claim that there was no communication with this customer.  I have 2 years of email communication with this customer.  She was informed that the project would commence on May 6th...

or 7th and in no way did 5 weeks pass in silence.  She also had some days that she did not want us working at her property which we were trying to accommodate and work into our schedule with our other customers.  Her communication expectations were somewhat unreasonable given that we responded to each of her emails as quickly as possible.  I have included said emails as evidence that there were responses made.  A down payment is not an escrow account.  When a down payment is made on a project, that money is used to purchase materials that we believe, in good faith, will be used for our customer.  If a customer decides that they no longer want to work with us, it is not as simple as just writing a check for the return of the down payment.  We have to attempt to return said materials and receive a refund, less a restocking fee which we then have to absorb simply because this customer was unhappy with the frequency and timing of the emails she received.   We stopped replying to her emails when they became threatening and abusive as we felt there was nothing we could say that was going to change the tone of the communications from the customer toward the positive.

We understand the customer’s frustration and do apologize. The current status of the project is that all posts are set, and 2000 ft. of wire has been installed. There is approximately 2000 ft. of wire yet to be installed. However, we were remiss in not being responsive enough to the customer...

concerns and would like the opportunity to complete the project with a targeted end date of August 30th.   
Thank you.

We have refunded the customer their $200 deposit.  This was done on 07/21/17.  I personally took the money to the customer's home and have a signed receipt for the return.